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slow api endpoint

comptoirdesmonnaies 100% (11423x)

80 Beiträge

Frankreich
Hi Delcampe Team

We are using this endpoint to get our inventory weekly
Link (https)

The response time up to 60s for 500 items (with timeout sometimes), we have 270K opened items ..

can you check why it's so slow ?

Regards
- Erstellt am 09.10.2023 um 11:40 (#1609062)
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comptoirdesmonnaies 100% (11423x)

80 Beiträge

Frankreich
Hello

As you can see on attached screenshot, API timeout on requests with high offset, according seller dashboard we have 270878 items opened but we can not retrieve the latest 10K from API without 504 error.

Can you fix please ?
- Erstellt am 11.10.2023 um 04:22 (#1610517)
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comptoirdesmonnaies 100% (11423x)

80 Beiträge

Frankreich
is there is someone from delcampe team looking threads on this forum sometimes ?
- Erstellt am 13.10.2023 um 02:52 (#1612206)
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Administrator

@dorian

69 Beiträge

Belgien
Hello comptoirdesmonnaies,

An improvement will be released on monday for this issue.
Our apologies for the delay.

Have a nice day,
--
Dorian
- Erstellt am 20.10.2023 um 09:09 (#1616826)
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comptoirdesmonnaies 100% (11423x)

80 Beiträge

Frankreich
@dorian

Still not working
- Erstellt am 24.10.2023 um 03:13 (#1618854)
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Administrator

@kevin

102 Beiträge

Belgien
Hi comptoirdesmonnaies,

The modification was posted online on Tuesday the 24th in the afternoon.
Have you still had the problem since the update ?

If yes, could you do another capture with the problematic call ?

Best regards,
--
Kevin
Delcampe Team
- Erstellt am 27.10.2023 um 03:46 (#1620345)
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comptoirdesmonnaies 100% (11423x)

80 Beiträge

Frankreich
Hi @kevin

Got less 504 but it tooks about 50s for each call with 100 items per page, with 270k live items it means about 2 days (without errors) to get inventory, not acceptable. Moreother i can not increase numberOfItems without 504 error (see enclosed).
Upgrading server timeout is not enough, performance must be improved on this endpoint.

Regards
- Erstellt am 27.10.2023 um 11:40 (#1620639)
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Servitel

450 Beiträge

Schweiz
Hi Comptoirdesmonnaies
We use the same endopoint for download all inventory for all our customers and we don't experience this issue. Our call ask 1000 items (the maximmum) each

Where are located your servers ?
Are you able to check with traceroute the time for every hop ?
- Erstellt am 28.10.2023 um 05:46 (#1620861)
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comptoirdesmonnaies 100% (11423x)

80 Beiträge

Frankreich
Servitel

Hi Comptoirdesmonnaies
We use the same endopoint for download all inventory for all our customers and we don't experience this issue. Our call ask 1000 items (the maximmum) each

Where are located your servers ?
Are you able to check with traceroute the time for every hop ?

Erstellt am 28.10.2023 um 05:46

#1620861
Hi Servitel

Thanks for you help.
How many items max got your customers ? this becomes longer and longer as the offset increases and got random 504 from 250K.

Regards
- Erstellt am 30.10.2023 um 03:43 (#1621734)
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Servitel

450 Beiträge

Schweiz
comptoirdesmonnaies

Hi Servitel

Thanks for you help.
How many items max got your customers ? this becomes longer and longer as the offset increases and got random 504 from 250K.

Regards

Erstellt am 30.10.2023 um 03:43

#1621734
Max items count for my customer is 230k

Average is 80k

You can check if the problem is at your end by using the program I have sento to you by message
- Erstellt am 30.10.2023 um 03:47 (#1621740)
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comptoirdesmonnaies 100% (11423x)

80 Beiträge

Frankreich
Servitel

Max items count for my customer is 230k

Average is 80k

You can check if the problem is at your end by using the program I have sento to you by message

Erstellt am 30.10.2023 um 03:47

#1621740
Thanks for your help

Unfortunately for security reasons we can not share a token with write access and there is no way to limit scopes with Delcampe.
Server are located in France, i will try traceroute, how long does it took (avg) to retrieve 1K from your side ?

Regards
- Erstellt am 31.10.2023 um 04:10 (#1622370)
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Servitel

450 Beiträge

Schweiz
comptoirdesmonnaies

Thanks for your help

Unfortunately for security reasons we can not share a token with write access and there is no way to limit scopes with Delcampe.
Server are located in France, i will try traceroute, how long does it took (avg) to retrieve 1K from your side ?

Regards

Erstellt am 31.10.2023 um 04:10

#1622370
Hi CDM
sorry for late answer, but there is not an email alert when a new post is done

Tried for some clients, the average time for retrieve 1000 items is 3 seconds
- Erstellt am 02.11.2023 um 11:09 (#1624362)
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comptoirdesmonnaies 100% (11423x)

80 Beiträge

Frankreich
Servitel

Hi CDM
sorry for late answer, but there is not an email alert when a new post is done

Tried for some clients, the average time for retrieve 1000 items is 3 seconds

Erstellt am 02.11.2023 um 11:09

#1624362
Hi @Servitel

Can you try for your largest customer inventory (the one with 230K ?)
Avg response time for us is 50s when it doesn't end with 504.
I have tried from my localhost instead of server with same results.

Regards
- Erstellt am 22.11.2023 um 05:50 (#1634214)
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Administrator

@dorian

69 Beiträge

Belgien
Hello comptoirdesmonnaies,

An improvement ticket has been open to go further in this performance issue.

Have a nice day,
--
- Erstellt am 22.11.2023 um 07:54 (#1634286)
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Servitel

450 Beiträge

Schweiz
hi @comptoirdesmonnaies
the time is the same: 2/3 seconds for 1000 items

I use all parameters startingItem, numberOfItems and order
- Erstellt am 22.11.2023 um 09:12 (#1634334)
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slow api endpoint

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