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Item Upload does not work since 26.04.2023

  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, the problem hasn't really been solved yet. The items are uploaded again, but no item description is displayed for the newly started items. See e.g. old article with description (1746921232). New item now no more description (1746921232). We use HTML code (tables, etc..) in our item description! Kind regards
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Please give priority. The items are reloaded in the shop, but all without an item description. This doesn't make the problem any smaller. The item description also contains many references to quality and any restrictions that may exist. Conflicts are inevitable. In addition, all articles now have to be updated again if it works again. Kind regards
  • @dorian
    Administrator
    @dorian
    free

    69 Beiträge

    Belgien

    Hello, the problem hasn't really been solved yet. The items are uploaded again, but no item description is displayed for the newly started items. See e.g. old article with description (1746921232). New item now no more description (1746921232). We use HTML code (tables, etc..) in our item description! Kind regards
    • Erstellt am 28.05.2023 um 04:16
    • #1563154
    Hello klaus_schneider,

    Could you send us one of the problematic description?
    Something really specific might lead it to be filtered.

    Have a nice day,
    --
    Dorian
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello klaus_schneider,

    Could you send us one of the problematic description?
    Something really specific might lead it to be filtered.

    Have a nice day,
    --
    Dorian
    • Erstellt am 31.05.2023 um 03:16
    • #1563877
    Hello, this item is old (1746921232) and with description, all new items, for example (1787354917) has no description. Here we are not changed anything. Kind regards
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, I just uploaded this article (1787560384) without HTML code in the article description, only with a short reference text, doesn't work either. Article is visible but without description. Kind regards
  • @dorian
    Administrator
    @dorian
    free

    69 Beiträge

    Belgien

    Hello, I just uploaded this article (1787560384) without HTML code in the article description, only with a short reference text, doesn't work either. Article is visible but without description. Kind regards
    • Erstellt am 31.05.2023 um 04:14
    • #1563907
    Hello,

    We don't have any errors logged.
    Tests with or without html are all good.

    Could you show us your POST?

    Have a nice day,
    Regards,
    --
    Dorian
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, can you send me an email to my Delcampe email address and I will send you the POST protocol return. If I copy that into the forum it won't be legible. Kind regards
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello Dorian, I just sent the email. Kind regards
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello Dorian, the email with a complete article description has just been sent. However, the error that the item description is not displayed also occurs with the short example text, so it has nothing to do with whether the content contains HTML, but the problem must be found elsewhere. Kind regards
  • @dorian
    Administrator
    @dorian
    free

    69 Beiträge

    Belgien

    Hello Dorian, the email with a complete article description has just been sent. However, the error that the item description is not displayed also occurs with the short example text, so it has nothing to do with whether the content contains HTML, but the problem must be found elsewhere. Kind regards
    • Erstellt am 02.06.2023 um 05:04
    • #1564735
    Hello klaus_schneider,

    We found that it's due to some encoding behavior.
    A fix will be release on monday.

    Have a nice day,
    Regards,
    --
    Dorian
  • @dorian
    Administrator
    @dorian
    free

    69 Beiträge

    Belgien

    Hello Dorian, the email with a complete article description has just been sent. However, the error that the item description is not displayed also occurs with the short example text, so it has nothing to do with whether the content contains HTML, but the problem must be found elsewhere. Kind regards
    • Erstellt am 02.06.2023 um 05:04
    • #1564735
    Hello klaus_schneider,

    The fix has been released, could you give it a try?

    Have a nice day,
    Regards,
    --
    Dorian
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello klaus_schneider,

    The fix has been released, could you give it a try?

    Have a nice day,
    Regards,
    --
    Dorian
    • Erstellt am 05.06.2023 um 04:44
    • #1565728
    Hello, the HTML conversion works again, but all special characters are not converted correctly. This applies, for example, to the euro symbol, all characters with an apostrophe and the German umlauts (ä, ü, ö, ß) etc... You must make all % codes (UTF8) available. Kind regards
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, how is the situation? When can I upload my item descriptions again with all the necessary special characters, etc... MfG
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, what is the state of affairs on this, you can't just filter out the % character from the HTML code. Then the whole special character representation no longer works! When is that again? Kind regards
  • @dorian
    Administrator
    @dorian
    free

    69 Beiträge

    Belgien

    Hello, the HTML conversion works again, but all special characters are not converted correctly. This applies, for example, to the euro symbol, all characters with an apostrophe and the German umlauts (ä, ü, ö, ß) etc... You must make all % codes (UTF8) available. Kind regards
    • Erstellt am 05.06.2023 um 05:06
    • #1565743
    Hello klaus_schneider,

    All special chars are passing.
    This (ä, ü, ö, ß) as well as this ("%C3%A4%2C+%C3%BC%2C+%C3%B6%2C+%C3%9F").
    Is your encoding only an url encoding?

    Have a nice day,
    --
    Dorian
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, yes only url encoding
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, this is an example of our current encoding and it worked perfectly until April 26, 2023! Kind regards

    ASCII:"ä" :"ö" :"ü" :"Ä" :"Ö" :"Ü" :"ß"
    UTD8:"%C7%A4" :"%C7%F4" :"%C7%BC" :"%C7%84" :"%C7%96" :"%C7%9C" :"%C7%9F"
  • @dorian
    Administrator
    @dorian
    free

    69 Beiträge

    Belgien

    Hello, this is an example of our current encoding and it worked perfectly until April 26, 2023! Kind regards

    ASCII:"ä" :"ö" :"ü" :"Ä" :"Ö" :"Ü" :"ß"
    UTD8:"%C7%A4" :"%C7%F4" :"%C7%BC" :"%C7%84" :"%C7%96" :"%C7%9C" :"%C7%9F"
    • Erstellt am 07.06.2023 um 14:47
    • #1566421
    Hello,

    Url encoding an UTF-8 "ä" result to "%C3%A4", i don't know how you get "%C7%A4"?
    No encoding is needed to post the content, you can also try sending it raw.

    Have a nice day,
    Regards,
    --
    Dorian
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, sorry the %C7%A4 is an error in the text of the forum entry. I got into the wrong column when reading the table. We're sending exactly what you wrote ä = %C7%A4 (without the trailing C2 from your earlier reply). This worked perfectly until April 26th. You can also see this in the POST example from our email of June 2nd, 2023 / 11:00 a.m., which contains a number of special characters. The problem that it no longer works can only be due to this ominous filter. The number 1793213968 is an article number of a newly created article. You can see from this example how the special characters are now displayed. This is an article number (1761887467) that was created on April 24th, 2023 and everything is still correct. Kind regards
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, how is the state of affairs, when will the special characters be displayed correctly again? Kind regards
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, yes I wanted to remind you that it still doesn't work. Is the topic still being worked on?
  • @kevin
    Administrator
    @kevin

    102 Beiträge

    Belgien

    Hello klaus_schneider,

    We have just deployed a fix for your case.
    Can you try again ?

    However, I encourage you not to encode your description to avoid any formatting errors.

    Best regards,
    --
    Kevin
    The Delcampe team
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello klaus_schneider,

    We have just deployed a fix for your case.
    Can you try again ?

    However, I encourage you not to encode your description to avoid any formatting errors.

    Best regards,
    --
    Kevin
    The Delcampe team
    • Erstellt am 19.06.2023 um 08:11
    • #1569901
    Hello, all items that were created last night no longer have any item descriptions. So we're back to where we were before. e.g. see 1801477396. MfG
  • @kevin
    Administrator
    @kevin

    102 Beiträge

    Belgien

    hi, can you send us one of the descriptions that does not pass ?
    Did you use an unencoded description?
  • klaus_schneider
    klaus_schneider 100% (84982x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, all characters except the letters from a-z / A-Z are transmitted with UTF-8 encoding. I can send a sample post to the email address again. What was changed with the update on April 26, 2023? ... up until then everything had worked without any problems. Kind regards

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