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No notifications / no sales emails

  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello,
    this problem has not occurred for a long time now. For about 4 weeks, however, orders have been transferred only incompletely. Means the customer ordered 10 items. However, e.g. the emails with the sales message or the notification only arrive for 9 articles. This is only noticed when the payment is received and entails an enormous amount of manual work. Why is this not working properly again?
    Kind regards
  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, the problem is not solved and there was no answer until now. I just accepted a buyer's bulk offer. The customer has requested/ordered 92 items and Delcampe only transfers 91. This is a big problem !!!!! I don't have the time to manually search everything that's missing every time. Whenever something is changed in the API, there are a number of other problems. This is unprofessional and has accompanied my Delcampe membership for many years!!!! It is noticeable that apparently only 1 item is missing.
  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, maybe someone can take a look at this topic! Almost every order has 1 item not transferred. The chaos is getting bigger !!! Kind regards
  • @dorian
    Administrator
    @dorian
    free

    69 Beiträge

    Belgien

    Hello klaus_schneider,

    Indeed this is a serious issue, we are investigating and we expect to resolve this as soon as possible.

    Regards,
  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello klaus_schneider,

    Indeed this is a serious issue, we are investigating and we expect to resolve this as soon as possible.

    Regards,
    • Erstellt am 28.03.2023 um 05:36
    • #1541182
    Hello, thanks for the reply. It is possible that the problem only occurs when shopping through the shopping cart. An order came in a few minutes ago, the customer ordered everything individually and nothing was missing. Kind regards
  • grandad-47
    Account geschlossen
    free

    113 Beiträge

    Vereinigtes Königreich

    From my recent experience the problem does seem to be associated with purchases made via the cart.
  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, what is the status now? This is how the situation looks from my point of view. If a customer orders 1 item without a shopping cart, everything works. If a customer puts 1 item in the shopping cart and orders nothing (no email, no notification). One could conclude that the first article is always missing, but I can't say for sure. If a customer orders 10 items via the shopping cart, 9 are transmitted. It can't be that hard to find the error. You can easily replicate that. Customers who order an item via the shopping cart are not noticed at all because nothing arrives in our merchandise management system. We don't have the time to check everything manually to see if someone has ordered something !!!!!! Kind regards
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Vereinigte Staaten

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • @fred
    Administrator
    @fred
    free

    127 Beiträge

    Belgien

    Hello, what is the status now? This is how the situation looks from my point of view. If a customer orders 1 item without a shopping cart, everything works. If a customer puts 1 item in the shopping cart and orders nothing (no email, no notification). One could conclude that the first article is always missing, but I can't say for sure. If a customer orders 10 items via the shopping cart, 9 are transmitted. It can't be that hard to find the error. You can easily replicate that. Customers who order an item via the shopping cart are not noticed at all because nothing arrives in our merchandise management system. We don't have the time to check everything manually to see if someone has ordered something !!!!!! Kind regards
    • Erstellt am 04.04.2023 um 17:02
    • #1544260
    Hi klaus_schneider,

    We're actively investigating the problem.
    We will come back to you as soon as we have more informations on the issue.

    Regards,
    Fred
  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, I've been selling on ebay for longer than on Delcampe and everything is connected via the API there too. I cannot confirm that there would be any significant problems with ebay. This also applies to HOOD and also to OLDTHING. There are other restrictions, but the API has been running there for years without any problems! Kind regards
  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, I have a new tip about the problem. When paying through PAYPAL it always seems to be the last item that is missing, at least that was the case with the payments posted today. The problem causes an immense effort in the order processing how about if Delcampe waived the monthly fees as long as the error is not fixed !!!! Kind regards
  • Servitel
    Servitel
    free

    448 Beiträge

    Schweiz

    I have the same problem as Klaus with some of my clients.
    When an order contain some items and is payed by Paypal one item is missed !
  • Servitel
    Servitel
    free

    448 Beiträge

    Schweiz

    If this can help debugging, when I call the list for item sold the item missed on callback is also missed in this list

    I use the call item/fixedprice/closed

    Fixing this issue is very urgent because I can't ask to my clients to check by hands every order !
  • sandygkp
    sandygkp 100% (81x)

    4 Beiträge

    Indien

    antwortscheinsammler
    [D*] antwortscheinsammler - sandygkp
    Thu 13 Apr 2023 at 19:45

    gazmito
    [D*] gazmito - sandygkp
    Fri 7 Apr 2023 at 11:15

    gazmito
    [D*] New message from gazmito
    Fri 7 Apr 2023 at 10:40

    gazmito
    Re: [D*] Nuovo messaggio da sandygkp
    Thu 6 Apr 2023 at 17:45

    gazmito
    Re: [D*] Nuovo messaggio da sandygkp
    Thu 6 Apr 2023 at 16:59

    Delcampe
    You have sent a payment to gazmito via Delcampe Pay
    Tue 4 Apr 2023 at 08:30

    Delcampe
    [D*] Payment sent to gazmito
    Tue 4 Apr 2023 at 08:30

    I bought the two Art works from the above member, more than 10 days past for payment.....but i am unable to find answer from above member, Purchase details is as follows-
    1-Nigeria 1963, Red Cross Centenary, original artwork for 1s3d value similar to issued stamp (by M Goaman), size 5x4
    #1324075489

    2-Nigeria 1988, 40th World Health Organisation, painted artwork for 30k value (Mobile Clinic as issued) by Godrick N Osuji
    #1169645543

    Admin please do needful

    Regards

    Sandy GKP
  • sandygkp
    sandygkp 100% (81x)

    4 Beiträge

    Indien

    Items does not received by following members

    arbtel
    [D*] Nuevo mensaje de sandygkp
    Thu 13 Apr 2023 at 19:44

    mjocovers
    [D*] New message from sandygkp
    Thu 13 Apr 2023 at 19:43

    micbou
    [D*] Nouveau message de sandygkp
    Thu 13 Apr 2023 at 19:42

    arbtel
    [D*] Nuevo mensaje de sandygkp
    Thu 13 Apr 2023 at 19:41

    gazmito
    [D*] Nuovo messaggio da sandygkp
    Thu 13 Apr 2023 at 19:40

    antwortscheinsammler
    [D*] Neue Nachricht von sandygkp
    Thu 13 Apr 2023 at 19:38

    gazmito
    Re: [D*] gazmito - sandygkp
    Thu 13 Apr 2023 at 17:14

    Do needful Please

    Sandygkp
  • @fred
    Administrator
    @fred
    free

    127 Beiträge

    Belgien

    Hello,

    We've just deployed a fix for the missing notifications.

    Sorry for the inconvenience in the past few weeks

    Fred

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