Forum - contacting delcampe customer service

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contacting delcampe customer service

wildpig 100% (2x)
Rekening afgesloten

1 bericht

Verenigde Staten
I have already filled out the contact form for delcampe as well as messaging a seller multiple times to get a valid tracking#. But got zero response so far from anyone. What am i supposed to do next beside going to paypal and my credit company to have them claw back the payment? i really want to make my first delcampe purchase a positive one but this is sadly not working so far ;(
- Aangemaakt 23 mrt 2023 op 21:35 (#1539571)
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wycombe1 100% (85094x)

1890 berichten

Verenigd Koninkrijk
You need to be a little clearer.

When did you make the purchase? How much money are we talking about? Presumably it was a crossborder transaction.? Do you have a common language with the seller etc?

Transit times from Europe to the USA can amount to several weeks. Your seller may be on holiday or away for some reason. Did you pay for registered shipping and so on.

If you have already waited several weeks I would not bother waiting any longer but begin the chargeback process - maybe this will motivate your seller to make contact.
- Aangemaakt 24 mrt 2023 op 01:21 (#1539601)
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Beheerder

@marion

578 berichten

België
wildpig

I have already filled out the contact form for delcampe as well as messaging a seller multiple times to get a valid tracking#. But got zero response so far from anyone. What am i supposed to do next beside going to paypal and my credit company to have them claw back the payment? i really want to make my first delcampe purchase a positive one but this is sadly not working so far ;(

Aangemaakt 23 mrt 2023 op 21:35

#1539571
Hello,

We have received the email you sent us and an answer was given to you yesterday.
I invite you to check and follow the steps provided to you in this message.

If you have further questions to address us, we invite you to answer to the email we sent you for a better follow-up.

Thank you for your understanding.

Have a nice day!

Kind regards,

Marion - Delcampe Customer Service
- Aangemaakt 24 mrt 2023 op 01:51 (#1539610)
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contacting delcampe customer service