Shipping cost accounting one invoice by more templates

Hi there,

A little story on the subject:

1. Someone orders a stamp album. This requires shipping in a package. The shipping cost template for package is applied.

2. Someone orders 10 stamps that all fit in a small envelope. The shipping cost template for a small letter will be applied.

So far so good.

3. Now someone orders an album and 10 stamps. Even a 6 year old child knows that the stamps can be sent in one package with the album. The programmers or the management at Delcampe obviously do not understand this, because it is not possible to combine orders in which items with different templates are purchased. In any case, the support has not yet provided an answer and I have not yet managed to manually create an invoice from the various payment requests that arise as a result.

A simple solution to this problem would be if there is an additional option in the templates with which you can specify which other templates / articles can be added to the articles of this template without additional costs (enter the name or ID of the templates - more than one Name / ID may be possible).

This option can also be used to process payments automatically if items are ordered with different templates and the customer no longer receives a request for payment per template.

It is a pity that there is so little foresight in management for such problems !!!!

Kind regards

I've had a couple of these situations. You cannot combine invoices in the 'To Invoice' section if they have bought items using different postage templates.

The only way I've found to make it work is to send an invoice for items using one of the postage templates. After that you can combine the other invoice (which you have to do manually even if their postage costs are the same - very messy. I'm not sure why it does not remember the values from the invoice that has been sent already and allow them to be edited).

This does mean that the customer gets 2 emails, and there is a small risk that the customer pays before teh second combined email has been sent thinking you've included all items.

De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)

Hi there,
Yes, I have heard of this approach to a solution before, but it is not a solution, it is only suitable for the commedy show to de-bureaucratize the EU Parliament. I currently have a customer whose purchase is based on three templates. So he would get 3 or 4 bills before he could pay if he didn't pay in between, as mentioned earlier. This creates endless chaos in the process. Not to mention the time required for this. We are currently unable to write any or hardly any invoices. That already has a massive impact on sales. I think the previously made suggestion for the solution is a good way to solve the problem, because the already implemented structure is not changed by it, it only has to be expanded. For the example mentioned above, this means that the IDs / names of the templates that can be included here at no additional cost are entered under the template of the parcel shipping. The solution to this problem must come quickly, otherwise the only option is to remove all shipping costs IDs from the item data.
Kind regards

My solution is NOT to use the templates until the bugs are fixed. I do not use the template and simply advise the buyer of post options in the way we did before the templates came into being .. Simple and takes less than 30 seconds per invoice.

The templates were introduced to "make our lives easier" It is a good idea but seems to have been poorly planned and executed with little foresight into various combinations like that mentioned.in these posts

Elsewhere I recently sold an item requiring a package, some FDC's requiring a large letter and some stamps requiring a small letter all to the same buyer What would this ."make your life easier" system do with that?

Bot truing to be negative about upgrades or improvements........but please, D, take more care before launching on unwary sellers

Hi there,

it would be nice if Delcampe would comment on this topic.

Before we updated the articles with the template IDs, we tried to get exactly this detailed information about the behavior in these special situations from the support. Unfortunately, there were no clear answers. Even now, only the notes come with a link to an info page, which, however, relates to the situation before the time of the template IDs.

We need to know whether there is a short-term solution or whether we need to remove the template IDs again.

Kind regards

Hi there,
the hint from support to click on the button "summarize" does not help, because this button is no longer displayed as soon as you can only use the search to display the orders from one customer.
Kind regards

De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)

.......Don't hold your breath.....
Just discard the wretched templates for now!!! Takes far less time the old way in non-standard cases

Hello,

If we can understand that using a new feature can be difficult at times, there is no need to start a topic by saying that a new feature hasn't been thought through or to be demeaning.
We remind you that the forum is a user-friendly place.

To answer your question regarding the grouping of these invoices, if you have a buyer who buys items from a different template, you will have to manually calculate the shipping fees before sending your invoice.

Please note that if you are lost and need our help, we ask you to write to us via our contact form:
Link (https)
We always answer your questions and do our best to help you.

Thank you for your understanding.

Kind regards,

Marion - Delcampe Customer Service