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Not combining into single invoice

mjocovers 100% (30497x)

474 messaggi

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Someone just bought 5 items but Delcampe did not automatically combine them in one invoice. The only way I could do it was to issue an invoice for one item, then invoice another, then another etc. So I ended up having to send 5 invoices

I just had to email my buyer & explain why he got so many invoices!
- Creato 24 nov 2018 a 17:15 (#933730)
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Account eliminato

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Bulgaria
Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
- Creato 24 nov 2018 a 18:14 (#933736)
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mjocovers 100% (30497x)

474 messaggi

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There is still a problem although a slight improvement. Someone bought 4 items (a group offer I accepted), 3 were combined by Delcampe in one invoice, but the other 1 was separate.

I could only do an invoice for all 4 by doing one invoice first , then another invoice which allowed the others to be added

Please fix this problem. Its a nuisance
- Creato 25 nov 2018 a 15:38 (#934033)
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mjocovers 100% (30497x)

474 messaggi

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It seems to be OK now
- Creato 25 nov 2018 a 17:40 (#934045)
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gemmament 100% (17177x)
Conto chiuso

312 messaggi

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mjocovers

It seems to be OK now

Creato 25 nov 2018 a 17:40

#934045
this fault still exists. unable to send a combined invoice this evening . 7 saLes. sent invoice for one and then tried again but the second time woud only add another one etc. this is a serious problem that needs sorting urgently.
- Creato 26 nov 2018 a 17:27 (#934450)
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mjocovers 100% (30497x)

474 messaggi

Regno Unito
gemmament

this fault still exists. unable to send a combined invoice this evening . 7 saLes. sent invoice for one and then tried again but the second time woud only add another one etc. this is a serious problem that needs sorting urgently.

Creato 26 nov 2018 a 17:27

#934450
Yes, It just happened to me. I accepted a group offer for 11 items, but Delcampe only combined 9 of them. I had to do 2 more invoices to add the other two.

Its getting ridiculous, we end up having to spam our customers with multiple invoices, it makes us look unprofessional
- Creato 27 nov 2018 a 07:20 (#934606)
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Account eliminato

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Germania
Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
- Creato 28 nov 2018 a 12:46 (#935161)
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mainlypostcards 100% (19865x)
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3540 messaggi

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mjocovers

Yes, It just happened to me. I accepted a group offer for 11 items, but Delcampe only combined 9 of them. I had to do 2 more invoices to add the other two.

Its getting ridiculous, we end up having to spam our customers with multiple invoices, it makes us look unprofessional

Creato 27 nov 2018 a 07:20

#934606
Same here.

Group offer of 5, only 4 combined.
- Creato 30 nov 2018 a 08:50 (#935845)
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mjocovers 100% (30497x)

474 messaggi

Regno Unito
Account eliminato

Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

Creato 28 nov 2018 a 12:46

#935161
I disagree that it is not a major issue. It should not be the case that I am actually dreading getting an order for 20 or 30 + items, in case I have to end up sending 10+ invoices+
- Creato 1 dic 2018 a 15:55 (#936472)
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moonstone 100% (55061x)

1025 messaggi

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mjocovers

I disagree that it is not a major issue. It should not be the case that I am actually dreading getting an order for 20 or 30 + items, in case I have to end up sending 10+ invoices+

Creato 1 dic 2018 a 15:55

#936472
As a work round, as it has happened to me too, send the buyer 1 invoice, adding all the sales value (bar the one you're actually invoicing, obviously) as an addition. Useful to send the buyer a message to let them know what you've done - better that than sending multiple invoices.
- Creato 2 dic 2018 a 12:36 (#936805)
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wikoli 100% (36385x)

1 messaggio

Portogallo
Sometimes, Delcampe makes me crazy.
The invoice system does not work properly, ie., sometimes does not agregate a previous issued invoice with a new one. And it's hard to explain to a not easy buyer this situation (several invoices instead one).
I contacted Customer Service several times about this issue, and until this moment got zero from them. For me, it's a lack of respect
- Creato 15 apr 2019 a 09:48 (#988757)
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Not combining into single invoice

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