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[D*] Update: List of resolved difficulties

  • Account eliminato
    Account eliminato

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    Belgio

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  • martin52
    martin52 100% (20089x)
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    1771 messaggi

    Svizzera

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    • Creato 8 mag 2014 a 08:11
    • #501207
    Dear Benjamin
    I bet there are MANY MANY MANY more difficulties that will come to light and need mending.

    But there is ONE THING you can't fix again, no matter how hard you try :

    It's the basic trust we formerly have had into Delcampe as being OUR site.
    After those events with BELATED information, half-lies and "Survey" I personally do not trust in you as "my site" any longer.
    You don't care about the wishes and Needs of your PAYING guests - you have become a BAD UNFRIENDLY host .

    BEST OF BOTH WORLDS can only be meant ironically :ahah:

    someone likes to mock himselt abnout those naive members thinking in old Terms:

    A GIVEN WORD IS A GIVEN WORD - but obviously not in both worlds

    :d-unhappy:
  • hoatzinstamps
    hoatzinstamps 100% (131026x)
    PRO advanced

    1121 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    Here's another nuisance error.

    As a U.K. English speaker I would expect to receive 'request for invoice' in English irrespective of the language / country of the sender / buyer. This used to be the case in the 'old' system.

    Is this a deliberate change or another software error?

    Alan Catherall
    [Hoatzinstamps]
  • mainlypostcards
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    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    Benjamin,
    Another glitch - see images

    I have one item which has not been invoiced yet, because the buyer is bidding on another item.

    The item appears correctly under "to invoice", but under the tab "all" it tells me that it has been invoiced.
    board board
  • martin52
    martin52 100% (20089x)
    standard

    1771 messaggi

    Svizzera

    Benjamin,
    Another glitch - see images

    I have one item which has not been invoiced yet, because the buyer is bidding on another item.

    The item appears correctly under "to invoice", but under the tab "all" it tells me that it has been invoiced.
    • Creato 8 mag 2014 a 14:09
    • #501356
    another useful feature from the old system seemed to have disappeared:

    when you formerly issued an invoice, but the same buyer had ongoing bids on more of your items, the system displayed those not yet finished items and politely asked me, if the invoice should be sent or not.
    :cop:
    The open items in question have been hihglighted in pale red as I remember?

    I recently tried to send out an invoice to a buyer, knowing he still has one itemoing on.....but now, the invoice was ready to send - no warning at all
    :dunno:


    BEFORE IT WAS GOOD - NOW IT IS "BETTER"

    IT WOULD BE BETTER IF IT IS GOOD AGAIN

  • 123ugis
    123ugis 100% (27768x)
    advanced

    180 messaggi

    Lettonia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    Hi!

    It isn't solved probelem with e-mails yet. Today I have not received e-mails about won items.
  • 123ugis
    123ugis 100% (27768x)
    advanced

    180 messaggi

    Lettonia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    Next one.

    I just bought some items, but they immediately are moved to list "Awaiting payment" although I have not received any invoice and payment form do not include p&p fees.

    I'm really getting tired from these endless problems.
  • stevehillstamps
    stevehillstamps 100% (14638x)
    PRO standard

    230 messaggi

    Regno Unito

    Next one.

    I just bought some items, but they immediately are moved to list "Awaiting payment" although I have not received any invoice and payment form do not include p&p fees.

    I'm really getting tired from these endless problems.
    • Creato 9 mag 2014 a 04:48
    • #501507
    Just relisting some similar items from the new sales pages via the 'Sell a Similar Item' link next to the item.

    Items have listed on 'Delcampe International Only' rather than 'Delcampe United Kingdon & International' which the original listings were on (and listings would have been relisted under the old system).

    Will drop you an email also Benjamin.
  • 123ugis
    123ugis 100% (27768x)
    advanced

    180 messaggi

    Lettonia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    Now I have not received also an invoice from the seller.

    Perhaps my invoices to my buyers also disappear in the jungle of new system's glitches? At least at the moment I have couple of buyers who have not reacted on invoices. Please do finally something.
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    3 more issues.

    When searching "archived", the result shows all items, including any items that have not been fully processed yet.

    Also when searching for a keyword, it shows all items within an invoice, which means many more items to display/look through to find what you want.

    Under non-archived items, I clicked on the link "see all items" next to the username. I was expecting to just see the items for that particular invoice, instead the result showed me everything this member has ever bought from me back to 2011.

    As far as I am concerned, the whole point of archiving items is to have them removed from ongoing transactions. It appears, now they are mixed together.
  • hoatzinstamps
    hoatzinstamps 100% (131026x)
    PRO advanced

    1121 messaggi

    Regno Unito

    3 more issues.

    When searching "archived", the result shows all items, including any items that have not been fully processed yet.

    Also when searching for a keyword, it shows all items within an invoice, which means many more items to display/look through to find what you want.

    Under non-archived items, I clicked on the link "see all items" next to the username. I was expecting to just see the items for that particular invoice, instead the result showed me everything this member has ever bought from me back to 2011.

    As far as I am concerned, the whole point of archiving items is to have them removed from ongoing transactions. It appears, now they are mixed together.
    • Creato 10 mag 2014 a 02:44
    • #501737
    I also find that in certain instance searching highlights the search text on the listing description without filtering the items you are searching for. If you have a lot of items to search on this is as good as useless because you then have to look through all the items to see which ones have a highlight phrase.

    Alan Catherall
    [Hoatzinstamps]
  • 123ugis
    123ugis 100% (27768x)
    advanced

    180 messaggi

    Lettonia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    I still do not receive notifications about sold items on my e-mail.
  • mainlypostcards
    Conto chiuso
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    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    I've had my first experience of "multiple sales".

    I sold an item last Sunday and the buyer was bidding on another item, which ended this evening. I had not sent an invoice.

    My settings are to show "most recent" first.

    Under the "all" tab, before invoicing, this buyer remained somewhere down the bottom of the list in date order for last Sunday. I would have expected to find them at the top of the list.

    It was only after I sent the invoice, that they jumped to the top.

    I am not having many sales at the moment, because I am not at home, but frankly I am dreading next Sunday, when they will all come together at the same time.
  • Account eliminato
    Account eliminato

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    Regno Unito

    I've had my first experience of "multiple sales".

    I sold an item last Sunday and the buyer was bidding on another item, which ended this evening. I had not sent an invoice.

    My settings are to show "most recent" first.

    Under the "all" tab, before invoicing, this buyer remained somewhere down the bottom of the list in date order for last Sunday. I would have expected to find them at the top of the list.

    It was only after I sent the invoice, that they jumped to the top.

    I am not having many sales at the moment, because I am not at home, but frankly I am dreading next Sunday, when they will all come together at the same time.
    • Creato 11 mag 2014 a 18:05
    • #502195
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • xtf70
    xtf70 100% (9338x)
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    1490 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 12 mag 2014 a 04:00
    • #502239
    Even allowing for the complexity of multi-lingual operation, I think there is a lot of system testing of the type "well it didn't crash so must be OK" going on

    There's certainly little or no third-party testing and scrutiny being applied

    Apart from the mis-labelled feedback the delivered/despatched problem still hasn't been fully sorted - yes, the tabs along the top of the invoice screen have been changed, but the tabs at the left-hand side still say 'Awaiting delivery' and 'Delivered'
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Even allowing for the complexity of multi-lingual operation, I think there is a lot of system testing of the type "well it didn't crash so must be OK" going on

    There's certainly little or no third-party testing and scrutiny being applied

    Apart from the mis-labelled feedback the delivered/despatched problem still hasn't been fully sorted - yes, the tabs along the top of the invoice screen have been changed, but the tabs at the left-hand side still say 'Awaiting delivery' and 'Delivered'
    • Creato 12 mag 2014 a 05:34
    • #502282
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • martin52
    martin52 100% (20089x)
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    1771 messaggi

    Svizzera

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 12 mag 2014 a 07:13
    • #502306
    I am speaking of the second tab to the left, called TO INVOICE
    meybe the term TO BE INVOICED would be more suitable, I guess?

    I had items of 2 non-buyers wrongly listed under said tab.
    Those items have been invoiced awhile ago, but closed after no payment after 30 days, barred by Delcampe system and quoted neutral.
    BUT
    they still appeared unter the wrong tab, asking me to send an invoice or/and to quote them.

    I now have archived it manually.

    The future Looks.................nono, not bright, but CONFUSING:thumbdown:

  • Account eliminato
    Account eliminato

    0 messaggi

    Polonia

    I am speaking of the second tab to the left, called TO INVOICE
    meybe the term TO BE INVOICED would be more suitable, I guess?

    I had items of 2 non-buyers wrongly listed under said tab.
    Those items have been invoiced awhile ago, but closed after no payment after 30 days, barred by Delcampe system and quoted neutral.
    BUT
    they still appeared unter the wrong tab, asking me to send an invoice or/and to quote them.

    I now have archived it manually.

    The future Looks.................nono, not bright, but CONFUSING:thumbdown:

    • Creato 12 mag 2014 a 09:36
    • #502340
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • emmbersplace
    emmbersplace 63% (13050x)
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    908 messaggi

    Filippine

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    • Creato 12 mag 2014 a 04:00
    • #502239
    Well....surprise, surprise, all my sales over the last few days have recorded OK....granted there ere not nearly as many as usual but I must say that matters are slowly improving.

    It would be nice if the silly irritants were dealt with like the currency sign in the wrong place on the invoices, postcodes showing before town names for countries that show them after.....Mr Emmbersplace title (who's bright idea was that? shall we refer to the site as Mr Delcampe?), the archiving problems etc etc
    etc.....

    The old feedback drop-down menu still seems to be operational so I am using that instead of the new (still faulty) system

    Delcampe - Can we all now have a bit of peace and quiet on the 'upgrading' front so that we can try and recover all the lost sales/profits suffered by the various connectivity & uploading problems the site has had over the last 2 years? If you feel that you really must tinker about with some other admin facet, why not canvass your sellers first or is that too easy?

    I have to remind myself that the ONLY reason that I am on Delcampe is to sell product
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 mag 2014 a 08:11
    • #501207
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mikpad
    mikpad 100% (1150x)
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    1 messaggio

    Regno Unito

    Now I have not received also an invoice from the seller.

    Perhaps my invoices to my buyers also disappear in the jungle of new system's glitches? At least at the moment I have couple of buyers who have not reacted on invoices. Please do finally something.
    • Creato 9 mag 2014 a 06:17
    • #501538
    I am having problems amending an invoice to include postage. Is anyone else experiencing this?
  • mjocovers
    mjocovers 100% (30512x)
    free

    474 messaggi

    Regno Unito

    Next one.

    I just bought some items, but they immediately are moved to list "Awaiting payment" although I have not received any invoice and payment form do not include p&p fees.

    I'm really getting tired from these endless problems.
    • Creato 9 mag 2014 a 04:48
    • #501507
    That explains why, when I woke up this morning, I had received a payment (from a customer who bought something last night and who paid straight away), that didn't include postage. They paid direct via paypal,, not using Delcampe checkout, without waiting for an invoice.

    The customer obviously thought anything in 'Awaiting Payment' needed paying!

    I am not happy.
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    I am having problems amending an invoice to include postage. Is anyone else experiencing this?
    • Creato 13 mag 2014 a 04:10
    • #502510
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • martin52
    martin52 100% (20089x)
    standard

    1771 messaggi

    Svizzera

    Well....surprise, surprise, all my sales over the last few days have recorded OK....granted there ere not nearly as many as usual but I must say that matters are slowly improving.

    It would be nice if the silly irritants were dealt with like the currency sign in the wrong place on the invoices, postcodes showing before town names for countries that show them after.....Mr Emmbersplace title (who's bright idea was that? shall we refer to the site as Mr Delcampe?), the archiving problems etc etc
    etc.....

    The old feedback drop-down menu still seems to be operational so I am using that instead of the new (still faulty) system

    Delcampe - Can we all now have a bit of peace and quiet on the 'upgrading' front so that we can try and recover all the lost sales/profits suffered by the various connectivity & uploading problems the site has had over the last 2 years? If you feel that you really must tinker about with some other admin facet, why not canvass your sellers first or is that too easy?

    I have to remind myself that the ONLY reason that I am on Delcampe is to sell product
    • Creato 12 mag 2014 a 11:49
    • #502401
    as it seems, this new program is not to be intitled:

    BEST OF BOTH WORLDS

    I would rather suggest to Name it as:

    SECOND BEST OF THE THIRD WORLD :D

    I better do not mention any Country, not to embarass anyone
    :p

  • mainlypostcards
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    3540 messaggi

    Regno Unito

    I am having problems amending an invoice to include postage. Is anyone else experiencing this?
    • Creato 13 mag 2014 a 04:10
    • #502510
    Is it possible that your settings are "allow buyer to pay without awaiting invoice".

    If that is the case you are not able to create an invoice (at least that is how I understood it), the system automatically creates it for you, but does not take p&p into account.

    If so go to Account>My Information>Store Parameters. Scroll down to "managing my payments" and click "no".