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e-mail problems

  • mainlypostcards
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    3540 messaggi

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    Since about 6 months, we've been having problems with one of our email addresses. Supposedly they are in the process of migrating it from one company to another.

    I actually got so fed up with not being able to log into email, that I changed all my selling related stuff to a different address and provider.

    We'v had about half a dozen requests to change password over the last 2 months, but since about 5 pm yesterday I have not been able to access it at all; get a message saying details have not been recognized, so I went to the "reset password" screen and there it doesn't even recognize our "security questions".

    Those of you I communicate with outside of Delcampe, could you please let me know if you may have received a spam message from me (it's the address that starts with my surname).

    I am just mildly concerned that the account may have been hacked, because apparently the current host company lost a lot of information recently. The secondary address that is linked to the account still works.
  • Account eliminato
    Account eliminato

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    Since about 6 months, we've been having problems with one of our email addresses. Supposedly they are in the process of migrating it from one company to another.

    I actually got so fed up with not being able to log into email, that I changed all my selling related stuff to a different address and provider.

    We'v had about half a dozen requests to change password over the last 2 months, but since about 5 pm yesterday I have not been able to access it at all; get a message saying details have not been recognized, so I went to the "reset password" screen and there it doesn't even recognize our "security questions".

    Those of you I communicate with outside of Delcampe, could you please let me know if you may have received a spam message from me (it's the address that starts with my surname).

    I am just mildly concerned that the account may have been hacked, because apparently the current host company lost a lot of information recently. The secondary address that is linked to the account still works.
    • Creato 25 feb 2014 a 03:50
    • #489321
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 25 feb 2014 a 04:58
    • #489339
    Thanks for the reply OP
  • Account eliminato
    Account eliminato

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    Thanks for the reply OP
    • Creato 25 feb 2014 a 05:03
    • #489341
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 25 feb 2014 a 05:18
    • #489346
    BTCare has now stated on twitter that they've fixed an email issue that stopped people from logging in since yesterday - not fixed for me though.
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    BTCare has now stated on twitter that they've fixed an email issue that stopped people from logging in since yesterday - not fixed for me though.
    • Creato 25 feb 2014 a 06:54
    • #489373
    but at least I know there was an issue at their end.