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slow api endpoint

comptoirdesmonnaies 100% (11604x)

80 messaggi

Francia
Hi Delcampe Team

We are using this endpoint to get our inventory weekly
Link (https)

The response time up to 60s for 500 items (with timeout sometimes), we have 270K opened items ..

can you check why it's so slow ?

Regards
- Creato 9 ott 2023 a 11:40 (#1609062)
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comptoirdesmonnaies 100% (11604x)

80 messaggi

Francia
Hello

As you can see on attached screenshot, API timeout on requests with high offset, according seller dashboard we have 270878 items opened but we can not retrieve the latest 10K from API without 504 error.

Can you fix please ?
- Creato 11 ott 2023 a 04:22 (#1610517)
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comptoirdesmonnaies 100% (11604x)

80 messaggi

Francia
is there is someone from delcampe team looking threads on this forum sometimes ?
- Creato 13 ott 2023 a 02:52 (#1612206)
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Amministratore

@dorian

69 messaggi

Belgio
Hello comptoirdesmonnaies,

An improvement will be released on monday for this issue.
Our apologies for the delay.

Have a nice day,
--
Dorian
- Creato 20 ott 2023 a 09:09 (#1616826)
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comptoirdesmonnaies 100% (11604x)

80 messaggi

Francia
@dorian

Still not working
- Creato 24 ott 2023 a 03:13 (#1618854)
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Amministratore

@kevin

102 messaggi

Belgio
Hi comptoirdesmonnaies,

The modification was posted online on Tuesday the 24th in the afternoon.
Have you still had the problem since the update ?

If yes, could you do another capture with the problematic call ?

Best regards,
--
Kevin
Delcampe Team
- Creato 27 ott 2023 a 03:46 (#1620345)
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comptoirdesmonnaies 100% (11604x)

80 messaggi

Francia
Hi @kevin

Got less 504 but it tooks about 50s for each call with 100 items per page, with 270k live items it means about 2 days (without errors) to get inventory, not acceptable. Moreother i can not increase numberOfItems without 504 error (see enclosed).
Upgrading server timeout is not enough, performance must be improved on this endpoint.

Regards
- Creato 27 ott 2023 a 11:40 (#1620639)
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Servitel

457 messaggi

Svizzera
Hi Comptoirdesmonnaies
We use the same endopoint for download all inventory for all our customers and we don't experience this issue. Our call ask 1000 items (the maximmum) each

Where are located your servers ?
Are you able to check with traceroute the time for every hop ?
- Creato 28 ott 2023 a 05:46 (#1620861)
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comptoirdesmonnaies 100% (11604x)

80 messaggi

Francia
Servitel

Hi Comptoirdesmonnaies
We use the same endopoint for download all inventory for all our customers and we don't experience this issue. Our call ask 1000 items (the maximmum) each

Where are located your servers ?
Are you able to check with traceroute the time for every hop ?

Creato 28 ott 2023 a 05:46

#1620861
Hi Servitel

Thanks for you help.
How many items max got your customers ? this becomes longer and longer as the offset increases and got random 504 from 250K.

Regards
- Creato 30 ott 2023 a 03:43 (#1621734)
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Servitel

457 messaggi

Svizzera
comptoirdesmonnaies

Hi Servitel

Thanks for you help.
How many items max got your customers ? this becomes longer and longer as the offset increases and got random 504 from 250K.

Regards

Creato 30 ott 2023 a 03:43

#1621734
Max items count for my customer is 230k

Average is 80k

You can check if the problem is at your end by using the program I have sento to you by message
- Creato 30 ott 2023 a 03:47 (#1621740)
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comptoirdesmonnaies 100% (11604x)

80 messaggi

Francia
Servitel

Max items count for my customer is 230k

Average is 80k

You can check if the problem is at your end by using the program I have sento to you by message

Creato 30 ott 2023 a 03:47

#1621740
Thanks for your help

Unfortunately for security reasons we can not share a token with write access and there is no way to limit scopes with Delcampe.
Server are located in France, i will try traceroute, how long does it took (avg) to retrieve 1K from your side ?

Regards
- Creato 31 ott 2023 a 04:10 (#1622370)
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Servitel

457 messaggi

Svizzera
comptoirdesmonnaies

Thanks for your help

Unfortunately for security reasons we can not share a token with write access and there is no way to limit scopes with Delcampe.
Server are located in France, i will try traceroute, how long does it took (avg) to retrieve 1K from your side ?

Regards

Creato 31 ott 2023 a 04:10

#1622370
Hi CDM
sorry for late answer, but there is not an email alert when a new post is done

Tried for some clients, the average time for retrieve 1000 items is 3 seconds
- Creato 2 nov 2023 a 11:09 (#1624362)
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comptoirdesmonnaies 100% (11604x)

80 messaggi

Francia
Servitel

Hi CDM
sorry for late answer, but there is not an email alert when a new post is done

Tried for some clients, the average time for retrieve 1000 items is 3 seconds

Creato 2 nov 2023 a 11:09

#1624362
Hi @Servitel

Can you try for your largest customer inventory (the one with 230K ?)
Avg response time for us is 50s when it doesn't end with 504.
I have tried from my localhost instead of server with same results.

Regards
- Creato 22 nov 2023 a 05:50 (#1634214)
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Amministratore

@dorian

69 messaggi

Belgio
Hello comptoirdesmonnaies,

An improvement ticket has been open to go further in this performance issue.

Have a nice day,
--
- Creato 22 nov 2023 a 07:54 (#1634286)
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Servitel

457 messaggi

Svizzera
hi @comptoirdesmonnaies
the time is the same: 2/3 seconds for 1000 items

I use all parameters startingItem, numberOfItems and order
- Creato 22 nov 2023 a 09:12 (#1634334)
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slow api endpoint

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