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Notifications automatic switch off?

  • akacfa_test
    akacfa_test

    22 messaggi

    Belgio

    Dear Delcampe,

    We have noticed some strange events in the last weeks.
    Some of our already set notifications get disabled without our disable notification API call.
    Can you help us what is happening?
    I can not say the precise time only we were realised that - for example -
    the Curl_Seller_Item_Close_Sold or Curl_Seller_Item_Add got disabled.

    Thank you,
    Gergely
  • @thomas
    Amministratore
    @thomas

    348 messaggi

    Belgio

    Dear akacfa,

    Our notification sending script has a maximum of 5 attempts to send you a notification. If after 5 attempts your server still sends us an error, the notification will be disabled and an email will be sent to your failover email address.

    I see you have not added this notification. As mentioned in the documentation Link (https) you can add it using this type of notification: 'Email_Error_LimitReached' and specifying the email address you want to use.

    Following these explanations, should I still delete all your disabled notifications as you requested in another post ?

    Kind regards,
    Thomas
  • akacfa_test
    akacfa_test

    22 messaggi

    Belgio

    Dear Thomas,

    Thank you your explanation!
    I will set an e-mail address for this purpose.
    The e-mail that is sent by this notification contains any useful information of the error?
    Yes, please remove all our disabled notifications.

    Thank you,
    Gergely
  • akacfa_test
    akacfa_test

    22 messaggi

    Belgio

    Dear Thomas,

    This morning at 06:15 CEST I have received the notification about the Curl_Seller_Item_Close_Sold notification disable.
    Yes we can check our server logs but It would be good to include in the e-mail the last full HTTP response that Delcampe has got.

    Thank you,
    Gergely
  • @thomas
    Amministratore
    @thomas

    348 messaggi

    Belgio

    Dear akacfa,

    Thank you for your suggestion,
    I relayed it to our product department. They took your request into consideration. However, I can not assure you that it will be realized.

    If you have any other suggestions, do not hesitate to send them to us using this form
    Link (https)

    Kind regards,
    Thomas

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