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Unfair treatment of refund for non-payment

  • moonstone
    moonstone 100% (53948x)
    advanced

    1013 messages

    Royaume-Uni

    A buyer who purchased a number of items on 28th March has not paid for the items purchased despite reminders.

    After 5 weeks without payment, I have cancelled the purchase and blocked the buyer.

    When trying to recover the fees paid to Delcampe for the transaction, I am informed by their system that I am unable to reclaim their fees until 31 May, a full 2 months after the transaction took place.

    Delcampe have introduced a system whereby they receive instant payment for items purchased, but do not extend this to buyers seeking refunds for unpaid purchases.

    I consider this to be totally unfair. Delcampe should apply the same principle to refunds as they do to purchases, and process refunds immediately.
  • stevehillstamps
    stevehillstamps 100% (14520x)
    PRO standard

    223 messages

    Royaume-Uni

    In the past refunds have always been near instantaneous unless there is a manual review - which for me has always been undertaken within 2 business days.

    A real step backwards if that date is their new policy.
  • moonstone
    moonstone 100% (53948x)
    advanced

    1013 messages

    Royaume-Uni

    In the past refunds have always been near instantaneous unless there is a manual review - which for me has always been undertaken within 2 business days.

    A real step backwards if that date is their new policy.
    • Posté le 2 mai 2024 à 05:32
    • #1736705
    Indeed, this has, in the past, worked perfectly satisfactorily. I do not understand why this has been changed.
  • moonstone
    moonstone 100% (53948x)
    advanced

    1013 messages

    Royaume-Uni

    Sorted out very quickly and balance repaid, many thanks

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