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Problem forwarding mail from Delcampe

  • collectoravenue
    collectoravenue 100% (2012x)
    PRO free

    31 messages

    Italie

    Hi there,
    I'm using a gmail account for Delcampe and I have a rule that forwards any message from Delcampe to another account.
    Everything worked well untill yesterday.
    Then the rule fails with this message:
    550 5.7.509 Access denied, sending domain [DELCAMPE.COM] does not pass DMARC verification and has a DMARC policy of reject.

    Any suggestion?

    Thank you
    Daniele
  • @elise
    Administrateur
    @elise

    846 messages

    Belgique

    Hi there,
    I'm using a gmail account for Delcampe and I have a rule that forwards any message from Delcampe to another account.
    Everything worked well untill yesterday.
    Then the rule fails with this message:
    550 5.7.509 Access denied, sending domain [DELCAMPE.COM] does not pass DMARC verification and has a DMARC policy of reject.

    Any suggestion?

    Thank you
    Daniele
    • Posté le 8 févr. 2024 à 06:11
    • #1678108
    Hello,

    Thank you for your message.

    Your issue has been reported to our IT team.

    We will get back to you as soon as possible.

    Best regards,

    The Delcampe Team
  • collectoravenue
    collectoravenue 100% (2012x)
    PRO free

    31 messages

    Italie

    Thank you
    Kind Regards
    Daniele
  • collectoravenue
    collectoravenue 100% (2012x)
    PRO free

    31 messages

    Italie

    Maybe it's interesting that the message farrived to let me know about your answer, was correctly forwarded.
  • @cecilia
    Administrateur
    @cecilia

    743 messages

    Belgique

    Thank you
    Kind Regards
    Daniele
    • Posté le 8 févr. 2024 à 10:40
    • #1678285
    Hello "collectoravenue",

    Our IT team has found the cause of these emails not being received and has corrected it. As a result, the emails that were previously blocked are gradually being forwarded to the members affected.
    We estimate that it will take 48 hours before the situation is completely resolved.

    This may solve your problem.

    However, you are still experiencing this problem early next week, please contact us again.

    Thank you for your understanding and patience with this inconvenience.

    Kind regards,
    Cecilia
  • collectoravenue
    collectoravenue 100% (2012x)
    PRO free

    31 messages

    Italie

    Thank you for your help.
    Kind regards
    Daniele

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