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Trouble accessing the old site

  • ekbustad
    ekbustad 100% (1291x)

    57 messages

    États-Unis

    Obviously I was finally able to get to the old site, otherwise I could not post this message as the forums are not yet available on the new site.

    When I went this morning to Lien (http) it presented me the new site, all in French, as has been the case for some time now. I went to the bottom of the page and clicked on the "Ancien site" link as usual. The page redisplayed to show me the new french language site again!?

    I have tried this on both Chrome and IE- same thing.

    I had to use Google to find a way into old Delcampe site.

    Also, on the French language new home page, I could not find anyway to get the site to use anything but French. Using the site selection pulldown at the bottom of the page, it again would redisplay to show the French version of the site again regardless of which site I had selected.
  • mainlypostcards
    Compte fermé
    free

    3540 messages

    Royaume-Uni

    Obviously I was finally able to get to the old site, otherwise I could not post this message as the forums are not yet available on the new site.

    When I went this morning to Lien (http) it presented me the new site, all in French, as has been the case for some time now. I went to the bottom of the page and clicked on the "Ancien site" link as usual. The page redisplayed to show me the new french language site again!?

    I have tried this on both Chrome and IE- same thing.

    I had to use Google to find a way into old Delcampe site.

    Also, on the French language new home page, I could not find anyway to get the site to use anything but French. Using the site selection pulldown at the bottom of the page, it again would redisplay to show the French version of the site again regardless of which site I had selected.
    • Posté le 28 oct. 2016 à 14:02
    • #609031
    That seems to be an ongoing intermittent problem. There are posts from several weeks ago describing the same phenomena.
  • mjocovers
    mjocovers 100% (30509x)
    free

    474 messages

    Royaume-Uni

    That seems to be an ongoing intermittent problem. There are posts from several weeks ago describing the same phenomena.
    • Posté le 28 oct. 2016 à 14:28
    • #609032
    Yes, I am very annoyed at the way it keeps randomly takes me to the French site.


    Is it Delcampe's way of trying to keep us Brits in the EU? :whiteflag:
  • @webmaster
    Administrateur
    @webmaster --% (5x)
    free

    6991 messages

    Belgique

    Obviously I was finally able to get to the old site, otherwise I could not post this message as the forums are not yet available on the new site.

    When I went this morning to Lien (http) it presented me the new site, all in French, as has been the case for some time now. I went to the bottom of the page and clicked on the "Ancien site" link as usual. The page redisplayed to show me the new french language site again!?

    I have tried this on both Chrome and IE- same thing.

    I had to use Google to find a way into old Delcampe site.

    Also, on the French language new home page, I could not find anyway to get the site to use anything but French. Using the site selection pulldown at the bottom of the page, it again would redisplay to show the French version of the site again regardless of which site I had selected.
    • Posté le 28 oct. 2016 à 14:02
    • #609031
    Hello,


    We will look into this. This may be linked with a language update that have been done last week. Thank you.
  • @webmaster
    Administrateur
    @webmaster --% (5x)
    free

    6991 messages

    Belgique

    Hello,


    We will look into this. This may be linked with a language update that have been done last week. Thank you.
    • Posté le 29 oct. 2016 à 09:08
    • #609086
    Hello

    Is it better now?

    Thanks
  • hoatzinstamps
    hoatzinstamps 100% (130919x)
    PRO advanced

    1115 messages

    Royaume-Uni

    Hello,


    We will look into this. This may be linked with a language update that have been done last week. Thank you.
    • Posté le 29 oct. 2016 à 09:08
    • #609086
    Maybe you should also look into why the Payment Advices originating from the new site are not correct. They look as if they have been changed recently? Still not as good as on the old site version but in addition they aren't correct. Poorly tested. You might want to take a look as I'm surprised others haven't raised a problem report.

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30509x)
    free

    474 messages

    Royaume-Uni

    Hello

    Is it better now?

    Thanks
    • Posté le 29 oct. 2016 à 13:57
    • #609110
    No, it is still sending people to the French site.

    For example when trying to bulk edit listings, it is not possible to do this on the old Uk site. When you try it just redirects to the new French site
  • ekbustad
    ekbustad 100% (1291x)

    57 messages

    États-Unis

    Hello

    Is it better now?

    Thanks
    • Posté le 29 oct. 2016 à 13:57
    • #609110
    It does seem better now, I initially get the French/International version, but now can successfully switch to the US version.
  • @webmaster
    Administrateur
    @webmaster --% (5x)
    free

    6991 messages

    Belgique

    It does seem better now, I initially get the French/International version, but now can successfully switch to the US version.
    • Posté le 30 oct. 2016 à 16:15
    • #609198
    Hello,


    Yes, we managed to at least allow the user to switch to their preferred language.

    Today, our team is looking at why the automatically chosen language is wrong.

    We expect a fix in the next few hours.


    Thank you for your patience
  • @webmaster
    Administrateur
    @webmaster --% (5x)
    free

    6991 messages

    Belgique

    Maybe you should also look into why the Payment Advices originating from the new site are not correct. They look as if they have been changed recently? Still not as good as on the old site version but in addition they aren't correct. Poorly tested. You might want to take a look as I'm surprised others haven't raised a problem report.

    Alan Catherall
    [Hoatzinstamps]
    • Posté le 29 oct. 2016 à 16:52
    • #609118
    Hello Alan,


    I suppose you are talking about this: Lien (http) ?
  • hoatzinstamps
    hoatzinstamps 100% (130919x)
    PRO advanced

    1115 messages

    Royaume-Uni

    Hello Alan,


    I suppose you are talking about this: Lien (http) ?
    • Posté le 31 oct. 2016 à 10:26
    • #609282
    Yes - you are correct.
    And thank you for your comments / clarifications.

    Alan Catherall
    [Hoatzinstamps]