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Unworkable Delcampe site

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    Royaume-Uni

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    Royaume-Uni

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    • Posté le 9 juin 2014 à 10:29
    • #507224
    I'm totally p**d off as well. Another planned day down the pan.

    Alternative sites are more welcoming the more these problems grind on without resolution. I'm at the stage of listing elsewhere and have started to do so and unless Delcampe gets its act together soon more of my listings will migrate to other sites.
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    Belgique

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    • Posté le 9 juin 2014 à 10:29
    • #507224
    For a few weeks, we are really working on reviving the site and stabilize it. But very bad things have been done in the past and the task is huge...

    Today 6 people have been working in this difficult issue.
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    Portugal

    For a few weeks, we are really working on reviving the site and stabilize it. But very bad things have been done in the past and the task is huge...

    Today 6 people have been working in this difficult issue.
    • Posté le 9 juin 2014 à 10:38
    • #507228
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    Royaume-Uni

    For a few weeks, we are really working on reviving the site and stabilize it. But very bad things have been done in the past and the task is huge...

    Today 6 people have been working in this difficult issue.
    • Posté le 9 juin 2014 à 10:38
    • #507228
    I cannot comprehend this statement 'very bad things have been done in the past and the task is huge'. You were responsible in the past surely?

    Only last week you were suggesting that things would stabilise with 7 days or so with the new invoicing system which no one really wanted.

    Now, the 'task is huge'! It just doesn't sound very encouraging. We persevere with the site as problem after problem is reported ... and all we are really looking for is a period of stability!

    Alan Catherall
    [Hoatzinstamps]
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    Royaume-Uni

    I cannot comprehend this statement 'very bad things have been done in the past and the task is huge'. You were responsible in the past surely?

    Only last week you were suggesting that things would stabilise with 7 days or so with the new invoicing system which no one really wanted.

    Now, the 'task is huge'! It just doesn't sound very encouraging. We persevere with the site as problem after problem is reported ... and all we are really looking for is a period of stability!

    Alan Catherall
    [Hoatzinstamps]
    • Posté le 9 juin 2014 à 11:00
    • #507231
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    For a few weeks, we are really working on reviving the site and stabilize it. But very bad things have been done in the past and the task is huge...

    Today 6 people have been working in this difficult issue.
    • Posté le 9 juin 2014 à 10:38
    • #507228
    ?? Stability & image issues have existed for over 3 years. What is the timetable for getting things completely right or will the site just continue to limp along shedding sellers and buyers till there is nothing left?

    This is not a facetious comment - I would love the site to return to the good site it used to be but right now the light at the end of the tunnel seems to have been turned off.
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    Portugal

    ?? Stability & image issues have existed for over 3 years. What is the timetable for getting things completely right or will the site just continue to limp along shedding sellers and buyers till there is nothing left?

    This is not a facetious comment - I would love the site to return to the good site it used to be but right now the light at the end of the tunnel seems to have been turned off.
    • Posté le 9 juin 2014 à 13:16
    • #507254
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    Royaume-Uni

    ?? Stability & image issues have existed for over 3 years. What is the timetable for getting things completely right or will the site just continue to limp along shedding sellers and buyers till there is nothing left?

    This is not a facetious comment - I would love the site to return to the good site it used to be but right now the light at the end of the tunnel seems to have been turned off.
    • Posté le 9 juin 2014 à 13:16
    • #507254
    I guess my frustration is that I thought that this 'image' loading problem was something that had been worked on and was largely resolved.

    Like many others I'm sure, I have listings uploaded but 'waiting to be processed' into the system.

    And this problem in Seb's words is 'huge' requiring 6 techies to resolve ... and clearly still ongoing. Unbelievable really.

    I'm staggered that I'm still making some sales!

    Alan Catherall
    [Hoatzinstamps]
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    Portugal

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    • Posté le 9 juin 2014 à 13:57
    • #507259
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    Belgique

    For a few weeks, we are really working on reviving the site and stabilize it. But very bad things have been done in the past and the task is huge...

    Today 6 people have been working in this difficult issue.
    • Posté le 9 juin 2014 à 10:38
    • #507228
    We do all what we can presently to keep the site running for your buyers. Just images upload is prevented and sometime images display too. This is a severe difficulty we are facing, not easy to solve, and nothing to do with programming. A machine is causing problems now
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    Belgique

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    • Posté le 9 juin 2014 à 13:58
    • #507262
    As saif several times, we can not revert. The problem of today has also nothing to do with invoicing system; it's images server
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    Portugal

    As saif several times, we can not revert. The problem of today has also nothing to do with invoicing system; it's images server
    • Posté le 9 juin 2014 à 14:00
    • #507264
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    Belgique

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    • Posté le 9 juin 2014 à 14:23
    • #507267
    I said it a few times in different languages, as it is an important info.
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    Belgique

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    • Posté le 9 juin 2014 à 10:29
    • #507224
    It seems okay for 20 mins now. I enabled back all functionalities of the site.

    We found a workaround, but we could not address the main problem itself. Not sure it will last on the long term.

    We keep watching the situation.

    Thanks for your patience.
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    Royaume-Uni

    ?? Stability & image issues have existed for over 3 years. What is the timetable for getting things completely right or will the site just continue to limp along shedding sellers and buyers till there is nothing left?

    This is not a facetious comment - I would love the site to return to the good site it used to be but right now the light at the end of the tunnel seems to have been turned off.
    • Posté le 9 juin 2014 à 13:16
    • #507254
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    • Posté le 9 juin 2014 à 18:30
    • #507301
    Thanks, Mainly.....I had scrolled through the technical problems topic and did note that there were severe image upload problems back in 2008 (fixed of course!?) but that the other stability problems were a wee bit more recent.

    My sales on other collectors sites are all up, some quite substantially. This is probably because most of my newer listings went elsewhere during 2014 because of site instability issues here. I have several thousand items to list now from my summer buying spree but cannot see the mileage in even attempting to list many of them here....we have an admission from Seb that the problem is 'huge' so I fear for the deterioration in my own business by relying too much on Delcampe.

    And, like you, this is really a profitable hobby for me. Thus the main criteria are good marketplace, site stability & enjoyment.

    Time to send in the Daleks I think.......
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    États-Unis

    For a few weeks, we are really working on reviving the site and stabilize it. But very bad things have been done in the past and the task is huge...

    Today 6 people have been working in this difficult issue.
    • Posté le 9 juin 2014 à 10:38
    • #507228
    "But very bad things have been done in the past and the task is huge..."

    ^^^^^^ THIS!

    After an 18 month "separation", I thought I'd give this place a second chance... but like getting back with an ex-girlfriend, one is quickly reminded of why we parted company in the first place. The result: frustration, a sense of loss, and irritation with oneself for falling again for the same old ....

    Oh, well, time to re-think and redirect my summer work schedule to places elsewhere for now.

    Thanks, at least, for simplifying my decision-making and workload.
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    Royaume-Uni

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    • Posté le 9 juin 2014 à 18:30
    • #507301
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    Belgique

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    • Posté le 9 juin 2014 à 18:30
    • #507301
    Hello,

    Please check the attached image.

    The image system is up 99.964% of the time in 2014. Of course, this is not 100%, but it is not as bad...

    I perfectly agree that the site is not stable at certain times, but in more than 99% of the time, it is. I understand the frustration it could give.

    The situation is very difficult for us too, and please believe us, it is our own interest to have the site better running!
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    Belgique

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    • Posté le 9 juin 2014 à 18:30
    • #507301
    Hello again,

    I do not understand why you say that we perform now less good than last year.

    Please see the attached graph. Until end of 2013, we did less than the previous year, begin 2014 was better than previous year, and now we do around the same.

    Of course, we should always try to do better, but this is not that bad, in regard to the current situation.
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    Belgique

    Hello again,

    I do not understand why you say that we perform now less good than last year.

    Please see the attached graph. Until end of 2013, we did less than the previous year, begin 2014 was better than previous year, and now we do around the same.

    Of course, we should always try to do better, but this is not that bad, in regard to the current situation.
    • Posté le 10 juin 2014 à 16:00
    • #507445
    A last information (then I go back working on the server with the team). In the last 24 hours, 193328 new items have been uploaded. This is our #5 record.

    (
    Previous ones:
    10/04/2014 234,756
    11/04/2014 230,882
    03/02/2014 205,006
    23/01/2014 199,670
    )

    This is more than 2 new items every second since yesterday.

    So you see, that problematic machine is still handling a huge load today, despite its difficulties ;)
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    Royaume-Uni

    Hello,

    Please check the attached image.

    The image system is up 99.964% of the time in 2014. Of course, this is not 100%, but it is not as bad...

    I perfectly agree that the site is not stable at certain times, but in more than 99% of the time, it is. I understand the frustration it could give.

    The situation is very difficult for us too, and please believe us, it is our own interest to have the site better running!
    • Posté le 10 juin 2014 à 15:46
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    Royaume-Uni

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    • Posté le 10 juin 2014 à 16:58
    • #507456
    I wonder if 99.964% relates only to the times the site was completely down (not being able to access the site at all), and ignores all the times when only parts of the site weren't working?

    Of course, when parts of the site aren't working, Delcampe becomes pretty useless....
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    Royaume-Uni

    I wonder if 99.964% relates only to the times the site was completely down (not being able to access the site at all), and ignores all the times when only parts of the site weren't working?

    Of course, when parts of the site aren't working, Delcampe becomes pretty useless....
    • Posté le 10 juin 2014 à 17:16
    • #507461
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