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[D*] Communication on the new system

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    Belgique

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    Royaume-Uni

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    • Posté le 5 mai 2014 à 06:12
    • #498945
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  • 123ugis
    123ugis 100% (27768x)
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    Lettonie

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    • Posté le 5 mai 2014 à 06:12
    • #498945
    Hi!

    The purchase of one of my customers is split in two and I can't them merge together for one invoice. These are items, which was invoiced before new system was introduced. Initially buyer purchased two items and I send invoice, next day buyer purchased two more items and I send second invoice which combined all four items. Now they appears as two separate invoices.
  • 123ugis
    123ugis 100% (27768x)
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    180 messages

    Lettonie

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 5 mai 2014 à 06:12
    • #498945
    Now two of items from split purchase altogether disappeared. They can be seen only when I choose "All", but under "Invoiced" I can't them see anymore.
  • 123ugis
    123ugis 100% (27768x)
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    Lettonie

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 5 mai 2014 à 06:12
    • #498945
    Besides there is not anymore link to my store, when I open "Sold items". It can be found only in "Unsold items".
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    Belgique

    Now two of items from split purchase altogether disappeared. They can be seen only when I choose "All", but under "Invoiced" I can't them see anymore.
    • Posté le 5 mai 2014 à 08:34
    • #499116
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • 123ugis
    123ugis 100% (27768x)
    advanced

    180 messages

    Lettonie

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 5 mai 2014 à 09:14
    • #499148
    Hi!

    I figured out how to solve this problem. Thanks!
  • surfinia2
    surfinia2 100% (19162x)
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    Royaume-Uni

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    • Posté le 5 mai 2014 à 06:12
    • #498945
    I have 4 buyers to invoice.
    Yesterday I couldn't invoice anyone. Whenever I clicked the invoice (blue) button it reverted to the Delcampe home page.
    This morning I tried again. The first invoice just showed an invoice without an option to add postage. Then, after a few moments, an edit button appeared so I was able to send a correct invoice. However, the edit button did not appear for the other 3 so I am stuck (with all 3 e-mailing me asking for invoices which I cannot send)
  • mainlypostcards
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    3540 messages

    Royaume-Uni

    I have 4 buyers to invoice.
    Yesterday I couldn't invoice anyone. Whenever I clicked the invoice (blue) button it reverted to the Delcampe home page.
    This morning I tried again. The first invoice just showed an invoice without an option to add postage. Then, after a few moments, an edit button appeared so I was able to send a correct invoice. However, the edit button did not appear for the other 3 so I am stuck (with all 3 e-mailing me asking for invoices which I cannot send)
    • Posté le 6 mai 2014 à 03:01
    • #499864
    I have just printed off my first lot of packing slips and marked the items as dispatched.

    Needless to say it took a lot longer than it used to - partially due to unfamiliarity and partially due to the disappearance of some features/functions.

    Please can we have the following 2 options back on the packing slip option.


    1. The button in the packing slip screen to mark the items as sent.

    I had to do this after printing my slips and it took ages for the page to refresh after each one.

    2. Buyer and seller usernames have been removed from the packing slip.

    Personally, when items sell I store them in the envelope I am going to send them in, with the buyers username written on the flap. I had to write them on the packing slip to know what packet is for what buyer. Also some buyers specifically ask that you include your username in the packet for their ease of identification.

    Other than that, the p&p did not show on any of the packing slips, but than all items had been paid for prior to the changeover, so it may appear on slips printed for newer sales - I haven't had any yet, so can't judge.
  • maghu
    maghu 100% (32463x)
    PRO advanced

    92 messages

    Inde

    I have just printed off my first lot of packing slips and marked the items as dispatched.

    Needless to say it took a lot longer than it used to - partially due to unfamiliarity and partially due to the disappearance of some features/functions.

    Please can we have the following 2 options back on the packing slip option.


    1. The button in the packing slip screen to mark the items as sent.

    I had to do this after printing my slips and it took ages for the page to refresh after each one.

    2. Buyer and seller usernames have been removed from the packing slip.

    Personally, when items sell I store them in the envelope I am going to send them in, with the buyers username written on the flap. I had to write them on the packing slip to know what packet is for what buyer. Also some buyers specifically ask that you include your username in the packet for their ease of identification.

    Other than that, the p&p did not show on any of the packing slips, but than all items had been paid for prior to the changeover, so it may appear on slips printed for newer sales - I haven't had any yet, so can't judge.
    • Posté le 6 mai 2014 à 03:29
    • #499889
    The invoice again does not add or consider the S&H charges.