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Security error message

  • moonstone
    moonstone 100% (55458x)
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    1028 messages

    Royaume-Uni

    I'm trying to list some material and am getting a 'Security error' message when I try to upload a scan. This has happened twice in the last 10 minutes or so. Is ther an ongoing problem?
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    Royaume-Uni

    I'm trying to list some material and am getting a 'Security error' message when I try to upload a scan. This has happened twice in the last 10 minutes or so. Is ther an ongoing problem?
    • Posté le 17 janv. 2014 à 07:34
    • #482260
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
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    États-Unis

    I'm trying to list some material and am getting a 'Security error' message when I try to upload a scan. This has happened twice in the last 10 minutes or so. Is ther an ongoing problem?
    • Posté le 17 janv. 2014 à 07:34
    • #482260
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • @webmaster
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    6991 messages

    Belgique

    I'm trying to list some material and am getting a 'Security error' message when I try to upload a scan. This has happened twice in the last 10 minutes or so. Is ther an ongoing problem?
    • Posté le 17 janv. 2014 à 07:34
    • #482260
    Hello,

    It was just a few minutes outage normally. A new upload system is being setup to fix the multiple previous problems.

    The new version should be stable today or on Monday. If we cannot have it stable today, we will bring back the old one until Monday.

    Thank you,

    Sebastien
  • moonstone
    moonstone 100% (55458x)
    advanced

    1028 messages

    Royaume-Uni

    Hello,

    It was just a few minutes outage normally. A new upload system is being setup to fix the multiple previous problems.

    The new version should be stable today or on Monday. If we cannot have it stable today, we will bring back the old one until Monday.

    Thank you,

    Sebastien
    • Posté le 17 janv. 2014 à 08:24
    • #482272
    Thanks, Seb. It is not constant - having abandoned listing twice and tried again from new, the system would allow 5 -6 listings OK before coming down again.

    If you are reverting to the old version, could you please let us know when you are going to try the new version again so that we can avoid trying to list at that time

    Sam
  • @webmaster
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    6991 messages

    Belgique

    Thanks, Seb. It is not constant - having abandoned listing twice and tried again from new, the system would allow 5 -6 listings OK before coming down again.

    If you are reverting to the old version, could you please let us know when you are going to try the new version again so that we can avoid trying to list at that time

    Sam
    • Posté le 17 janv. 2014 à 08:53
    • #482276
    Hi Sam,


    We would love to. But if we do so, we cannot check if the system is going well for all sellers.

    We did testing on a little more than 10 browsers with different configuration, but we did not check from some of our national sites. Which you obviously used to upload your sales (and you are right to do so! ;) )

    Problem has been solved now on the new system, but we will not put it in production before the week-end (having then less people here available in case of problem). We plan to put it again on Monday Morning (Brussels time)


    Sebastien
  • moonstone
    moonstone 100% (55458x)
    advanced

    1028 messages

    Royaume-Uni

    Hi Sam,


    We would love to. But if we do so, we cannot check if the system is going well for all sellers.

    We did testing on a little more than 10 browsers with different configuration, but we did not check from some of our national sites. Which you obviously used to upload your sales (and you are right to do so! ;) )

    Problem has been solved now on the new system, but we will not put it in production before the week-end (having then less people here available in case of problem). We plan to put it again on Monday Morning (Brussels time)


    Sebastien
    • Posté le 17 janv. 2014 à 11:01
    • #482292
    Fair point, Seb. I've no problem when you're trying to improve things - very much hope this one goes well! The upload seems to be fine now, by the way, whichever version we are working on.

    Sam
  • @webmaster
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    6991 messages

    Belgique

    Fair point, Seb. I've no problem when you're trying to improve things - very much hope this one goes well! The upload seems to be fine now, by the way, whichever version we are working on.

    Sam
    • Posté le 17 janv. 2014 à 11:09
    • #482294
    Old one now. But some sellers are prevented to use it by their browser. The new uploader is by far better and will allow to upload multiple files at once.

    Seb ;)
  • moonstone
    moonstone 100% (55458x)
    advanced

    1028 messages

    Royaume-Uni

    Old one now. But some sellers are prevented to use it by their browser. The new uploader is by far better and will allow to upload multiple files at once.

    Seb ;)
    • Posté le 17 janv. 2014 à 11:41
    • #482303
    That would be a very useful addition, Seb, look forward to it.

    Sam
  • mainlypostcards
    Compte fermé
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    3540 messages

    Royaume-Uni

    Old one now. But some sellers are prevented to use it by their browser. The new uploader is by far better and will allow to upload multiple files at once.

    Seb ;)
    • Posté le 17 janv. 2014 à 11:41
    • #482303
    Seb,

    For your info.

    I am getting an error message ("stopped responding") in the "Send invoice" screen, and also, the scroll bar in that screen is not working.

    This is happening in Chrome - In Firefox it appears to be working normally.