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Unable to amend invoice - problem resurfaces!

  • 4margins
    4margins 100% (16654x)

    143 messages

    Royaume-Uni

    Normally buyers are able to amend seller invoices if they need adjusting. However, this facility appears to have died again recently, such that invoices are now frozen and cannot be altered.
    I have raised this before as this seems to be a recurrent problem. Could you please fix it back again?
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    Royaume-Uni

    Normally buyers are able to amend seller invoices if they need adjusting. However, this facility appears to have died again recently, such that invoices are now frozen and cannot be altered.
    I have raised this before as this seems to be a recurrent problem. Could you please fix it back again?
    • Posté le 23 juin 2013 à 13:33
    • #454188
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • wycombe1
    wycombe1 100% (89526x)
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    1956 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 24 juin 2013 à 00:26
    • #454225
    Personally I do not want my buyers to be able to amend my invoices.

    If they think I have made an error they can contact me and I'll amend it!
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    Royaume-Uni

    Personally I do not want my buyers to be able to amend my invoices.

    If they think I have made an error they can contact me and I'll amend it!
    • Posté le 24 juin 2013 à 05:09
    • #454262
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
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    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 24 juin 2013 à 05:23
    • #454264
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • 4margins
    4margins 100% (16654x)

    143 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 24 juin 2013 à 05:32
    • #454267
    This facility has definitely been available until recently - I don't know when the checkout facility was altered, but I raised this back in January 2012 and it has been working OK since then.

    It is a facility which is needed for buyers, particularly on international PayPal transactions where the calculations are often wrong.
  • 4margins
    4margins 100% (16654x)

    143 messages

    Royaume-Uni

    Personally I do not want my buyers to be able to amend my invoices.

    If they think I have made an error they can contact me and I'll amend it!
    • Posté le 24 juin 2013 à 05:09
    • #454262
    @wycombe1: Unfortunately not all sellers are as efficient as yourself. Bear in mind that buyers often have to deal with sellers who range from the technically incompetent through to the borderline senile (!) and that on international transactions where my pidgin French/Spanish/German is met with the broken English of the seller then such amendments become necessary often due to additional technical obstacles.

    A typical interaction goes as follows:-

    Buyer: "The fees charged are incorrect. Can you please amend the charges?"
    Seller: "The system will not let me amend the invoice."
    Buyer: "OK - can you please submit a revised invoice for these items?"
    Seller: "The system will not let me produce a new invoice on items already invoiced"
    Buyer: "OK - could you please let me have your PayPal address and I will pay you directly via the PayPal site."
    Seller: "I don't know my PayPal address as I have several email accounts."
    Buyer: ( bangs head against computer monitor ).....

    It really is so much easier for the buyer to just amend the invoice themself, after agreement with the seller, rather than go through all this grief!


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    Royaume-Uni

    @wycombe1: Unfortunately not all sellers are as efficient as yourself. Bear in mind that buyers often have to deal with sellers who range from the technically incompetent through to the borderline senile (!) and that on international transactions where my pidgin French/Spanish/German is met with the broken English of the seller then such amendments become necessary often due to additional technical obstacles.

    A typical interaction goes as follows:-

    Buyer: "The fees charged are incorrect. Can you please amend the charges?"
    Seller: "The system will not let me amend the invoice."
    Buyer: "OK - can you please submit a revised invoice for these items?"
    Seller: "The system will not let me produce a new invoice on items already invoiced"
    Buyer: "OK - could you please let me have your PayPal address and I will pay you directly via the PayPal site."
    Seller: "I don't know my PayPal address as I have several email accounts."
    Buyer: ( bangs head against computer monitor ).....

    It really is so much easier for the buyer to just amend the invoice themself, after agreement with the seller, rather than go through all this grief!


    • Posté le 24 juin 2013 à 10:58
    • #454329
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • 4margins
    4margins 100% (16654x)

    143 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 24 juin 2013 à 17:26
    • #454373
    I am being generous here and assuming that the seller does not normally use PayPal and has several email accounts and has therefore forgotten which one is applicable to his account....:dunno:
  • wycombe1
    wycombe1 100% (89526x)
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    1956 messages

    Royaume-Uni

    I am being generous here and assuming that the seller does not normally use PayPal and has several email accounts and has therefore forgotten which one is applicable to his account....:dunno:
    • Posté le 24 juin 2013 à 17:55
    • #454376
    Although I can see your point of view I would still much prefer me as a seller to keep 100% control of the invoices I send out.

    I operate on Delcampe as both a buyer and a seller and must admit I have never had the problems outlined with anyone who has sold to me - and some of my purchases have been from non English speakers and I am certainly no polyglot. But I have had problem before with buyers attempting to manipulate invoices without informing me - and I certainly do not want this or the opportunity for anyone to do this.
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    Royaume-Uni

    Although I can see your point of view I would still much prefer me as a seller to keep 100% control of the invoices I send out.

    I operate on Delcampe as both a buyer and a seller and must admit I have never had the problems outlined with anyone who has sold to me - and some of my purchases have been from non English speakers and I am certainly no polyglot. But I have had problem before with buyers attempting to manipulate invoices without informing me - and I certainly do not want this or the opportunity for anyone to do this.
    • Posté le 24 juin 2013 à 18:42
    • #454377
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
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    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 24 juin 2013 à 19:40
    • #454378
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
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    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 25 juin 2013 à 01:43
    • #454382
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • 4margins
    4margins 100% (16654x)

    143 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 24 juin 2013 à 19:40
    • #454378
    You raise an interesting side-issue here regarding the refund to buyers via PayPal as being one that costs the seller money.

    Correct me if I am wrong, but I was always under the impression that if you actually reverse the transaction itself via the PayPal website, then it the whole amount that the buyer paid will be refunded automatically to him/her, without any charge to either buyer or seller - as there is no currency transaction for PayPal to charge fees on. This only works if you use the transaction reversal method and not by setting up a new transaction to make the refund.

    Similarly, for partial refunds, the seller needs to make a partial transaction refund on the original transaction, otherwise by setting up a new transaction then the buyer will have to pay a PayPal commission on the received refund. Many sellers don't appear to be aware of this and end up costing the buyer money when giving out refunds.

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    Royaume-Uni

    You raise an interesting side-issue here regarding the refund to buyers via PayPal as being one that costs the seller money.

    Correct me if I am wrong, but I was always under the impression that if you actually reverse the transaction itself via the PayPal website, then it the whole amount that the buyer paid will be refunded automatically to him/her, without any charge to either buyer or seller - as there is no currency transaction for PayPal to charge fees on. This only works if you use the transaction reversal method and not by setting up a new transaction to make the refund.

    Similarly, for partial refunds, the seller needs to make a partial transaction refund on the original transaction, otherwise by setting up a new transaction then the buyer will have to pay a PayPal commission on the received refund. Many sellers don't appear to be aware of this and end up costing the buyer money when giving out refunds.

    • Posté le 27 juin 2013 à 14:25
    • #454779
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • 4margins
    4margins 100% (16654x)

    143 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 27 juin 2013 à 14:39
    • #454785
    Thanks for the clarification.