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  • @webmaster
    Administrateur
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    Belgique

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    #423240
    Hello,

    We are checking this.

    Thank you, Sebastien
  • @webmaster
    Administrateur
    @webmaster --% (5x)
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    6991 messages

    Belgique

    Hello,

    We are checking this.

    Thank you, Sebastien
    • Posté le 8 déc. 2012 à 11:50
    • #423243
    Hello,

    Should be better now. Do you confirm ?

    Sebastien
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    États-Unis

    Hello,

    Should be better now. Do you confirm ?

    Sebastien
    • Posté le 8 déc. 2012 à 12:14
    • #423252
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • mjocovers
    mjocovers 100% (30513x)
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    474 messages

    Royaume-Uni

    Hello,

    Should be better now. Do you confirm ?

    Sebastien
    • Posté le 8 déc. 2012 à 12:14
    • #423252
    The problem loading pictures is back again
  • pipeline
    pipeline 100% (43631x)
    advanced

    452 messages

    Danemark

    The problem loading pictures is back again
    • Posté le 9 déc. 2012 à 09:53
    • #423403
    At the moment I have the same problem, I can't upload images.
  • pipeline
    pipeline 100% (43631x)
    advanced

    452 messages

    Danemark

    Hello,

    Should be better now. Do you confirm ?

    Sebastien
    • Posté le 8 déc. 2012 à 12:14
    • #423252
    Sebastian.
    It's ok with uploading images again, but it works very very slow
  • @webmaster
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    6991 messages

    Belgique

    Sebastian.
    It's ok with uploading images again, but it works very very slow
    • Posté le 9 déc. 2012 à 13:41
    • #423451
    Hello,


    Yes, it's going up and down but we continue to take care of it.


    Seb
  • alexisgreco
    alexisgreco 100% (2532x)
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    23 messages

    Royaume-Uni

    Hello,


    Yes, it's going up and down but we continue to take care of it.


    Seb
    • Posté le 9 déc. 2012 à 13:47
    • #423453
    I am unable to list on Delcampe. Five listed items showed photographs uploaded when listing completed, But no photographs appear on any of
    these listings when viewed. Modification to reload photographs has not worked, attempts made every day since every few hours. New listings will not allow photo upload. Email sent on Saturday explaining this problem was immediately acknowledged but have still to receive any response. I have just attempted to
    upload one of my pending images on this page, no movement noted and no photograph has materialised. My computer settings must be in order as I have
    been able to list with photographs on Ebay during this past free listing period.
    I think the Browse and Upload of Images must be non-functioning and requires Technical attention quickly, I am unable to list without able to upload photos.
    HELP !!
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    I am unable to list on Delcampe. Five listed items showed photographs uploaded when listing completed, But no photographs appear on any of
    these listings when viewed. Modification to reload photographs has not worked, attempts made every day since every few hours. New listings will not allow photo upload. Email sent on Saturday explaining this problem was immediately acknowledged but have still to receive any response. I have just attempted to
    upload one of my pending images on this page, no movement noted and no photograph has materialised. My computer settings must be in order as I have
    been able to list with photographs on Ebay during this past free listing period.
    I think the Browse and Upload of Images must be non-functioning and requires Technical attention quickly, I am unable to list without able to upload photos.
    HELP !!
    • Posté le 14 janv. 2013 à 07:23
    • #429831
    Hello,


    Could you please give me an example or two of a sale for which you are unable to add an image? I will try to add a test image of my own to try and determine what is going on.

    Thank you in advance.


    Regards,


    Dimitri from the Delcampe Team
  • alexisgreco
    alexisgreco 100% (2532x)
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    23 messages

    Royaume-Uni

    Hello,


    Could you please give me an example or two of a sale for which you are unable to add an image? I will try to add a test image of my own to try and determine what is going on.

    Thank you in advance.


    Regards,


    Dimitri from the Delcampe Team
    • Posté le 14 janv. 2013 à 08:26
    • #429841
    Hi Dmitri,
    Thank you for your response, your request hereby are the five 0201625978,
    0201625675,02016248610201624494, and the fifth is listed without Photo
    and in this one no description details appeared. I have attempted to modify
    and upload the photos again but there is no response, I have tried to upload
    photos on New Listings as well without response so have cancelled those attempts. Thank you for your intervention - looking foreward to your comments. Alexisgreco.
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    Hi Dmitri,
    Thank you for your response, your request hereby are the five 0201625978,
    0201625675,02016248610201624494, and the fifth is listed without Photo
    and in this one no description details appeared. I have attempted to modify
    and upload the photos again but there is no response, I have tried to upload
    photos on New Listings as well without response so have cancelled those attempts. Thank you for your intervention - looking foreward to your comments. Alexisgreco.
    • Posté le 14 janv. 2013 à 09:44
    • #429873
    I just tested some of your sales and I was able to successfully add a test image as you can see:

    201624494 and 201625978

    Everything seems to be working as intended. Our IT service also informed me that any issues related to the uploading of images were resolved Sunday evening.

    Could you please retry again to see if you can add an image to one of your sales.

    Should you be unsuccessful, please send the image you tried adding, a description of what you did and the version of your web browser to dimitri@delcampe.com . We'll then try to get to the bottom of this.

    At the moment this is the only complaint of this nature, so I'm inclined to believe the problem is user-side.

    Regards,

    Dimitri from the Delcampe Team
  • alexisgreco
    alexisgreco 100% (2532x)
    standard

    23 messages

    Royaume-Uni

    I just tested some of your sales and I was able to successfully add a test image as you can see:

    201624494 and 201625978

    Everything seems to be working as intended. Our IT service also informed me that any issues related to the uploading of images were resolved Sunday evening.

    Could you please retry again to see if you can add an image to one of your sales.

    Should you be unsuccessful, please send the image you tried adding, a description of what you did and the version of your web browser to dimitri@delcampe.com . We'll then try to get to the bottom of this.

    At the moment this is the only complaint of this nature, so I'm inclined to believe the problem is user-side.

    Regards,

    Dimitri from the Delcampe Team
    • Posté le 14 janv. 2013 à 10:07
    • #429880
    Dear Dimitri,
    Thanks for your quick action. I have tried again to download the imagine and
    on clicking the mouse on 'browse', my file with hundreds of Jpeg images opens,clicking the number highlights it and places the number of the imagine
    in the box and when I click 'OPEN' usually my list disappears and loading of the
    image progresses but at this time and for the past few days, nothing happens.
    When listing on Ebay, the same proceedure followed from the same File with
    the few hundred of my images, loading is possible. I have tried to include the
    relative image on this form at the bottom and the same happens, nothing
    downloads. I shall try to download an image as an attachment if possible on
    the contact string you supplied in your reply. Thanks Alexisgreco
  • hoatzinstamps
    hoatzinstamps 100% (131053x)
    PRO advanced

    1126 messages

    Royaume-Uni

    I just tested some of your sales and I was able to successfully add a test image as you can see:

    201624494 and 201625978

    Everything seems to be working as intended. Our IT service also informed me that any issues related to the uploading of images were resolved Sunday evening.

    Could you please retry again to see if you can add an image to one of your sales.

    Should you be unsuccessful, please send the image you tried adding, a description of what you did and the version of your web browser to dimitri@delcampe.com . We'll then try to get to the bottom of this.

    At the moment this is the only complaint of this nature, so I'm inclined to believe the problem is user-side.

    Regards,

    Dimitri from the Delcampe Team
    • Posté le 14 janv. 2013 à 10:07
    • #429880
    Let me add to this thread with a slightly different problem.

    I have uploaded some 30+ listings this afternoon. Some have loaded, just over 10, but the others have gone AWOL. They are not shown as received and waiting to be uploaded, they are presumably just somewhere in a queue. This is a problem that keeps arising ... which is a real nuisance.

    Perhaps a comment from Delcampe on this ongoing issue?

    Alan Catherall
    [Hoatzinstamps]
  • alexisgreco
    alexisgreco 100% (2532x)
    standard

    23 messages

    Royaume-Uni

    Let me add to this thread with a slightly different problem.

    I have uploaded some 30+ listings this afternoon. Some have loaded, just over 10, but the others have gone AWOL. They are not shown as received and waiting to be uploaded, they are presumably just somewhere in a queue. This is a problem that keeps arising ... which is a real nuisance.

    Perhaps a comment from Delcampe on this ongoing issue?

    Alan Catherall
    [Hoatzinstamps]
    • Posté le 14 janv. 2013 à 11:49
    • #429905
    Just an added comment to the thread of pictures not loading. I have had
    no response as expected each time I have attempted, in the normal manner, to upload a picture, the space allocated for the picture upload
    gets an entry of the instruction but uploading does not kick-in as has been the case usually. I shall now try to see whether with the Internet Explorer I get the same result as with Firefox I generally use which is
    a lot faster than Internet Explorer Alexisgreco.
  • alexisgreco
    alexisgreco 100% (2532x)
    standard

    23 messages

    Royaume-Uni

    Just an added comment to the thread of pictures not loading. I have had
    no response as expected each time I have attempted, in the normal manner, to upload a picture, the space allocated for the picture upload
    gets an entry of the instruction but uploading does not kick-in as has been the case usually. I shall now try to see whether with the Internet Explorer I get the same result as with Firefox I generally use which is
    a lot faster than Internet Explorer Alexisgreco.
    • Posté le 14 janv. 2013 à 12:07
    • #429912
    Hi Dimitri,
    I have just tried to upload pictures using Internet Explorer on the Modify Mode and I am again not able to have the upload kick-in on the 'open'
    demand. I shall wait more guidance from you. Alexisgreco.
  • Compte supprimé
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    États-Unis

    Hello,


    Yes, it's going up and down but we continue to take care of it.


    Seb
    • Posté le 9 déc. 2012 à 13:47
    • #423453
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • Compte supprimé
    Compte supprimé

    0 message

    États-Unis

    I just tested some of your sales and I was able to successfully add a test image as you can see:

    201624494 and 201625978

    Everything seems to be working as intended. Our IT service also informed me that any issues related to the uploading of images were resolved Sunday evening.

    Could you please retry again to see if you can add an image to one of your sales.

    Should you be unsuccessful, please send the image you tried adding, a description of what you did and the version of your web browser to dimitri@delcampe.com . We'll then try to get to the bottom of this.

    At the moment this is the only complaint of this nature, so I'm inclined to believe the problem is user-side.

    Regards,

    Dimitri from the Delcampe Team
    • Posté le 14 janv. 2013 à 10:07
    • #429880
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 14 janv. 2013 à 15:47
    • #429943
    @curiouscat: I have contacted you by e-mail concerning your difficulties. I suggest we further treat the case by e-mail, since it will be easier for me to help you.

    @Alexisgreco: idem as above


    @Alan: Normally there are no issues with the Lister at present. It can happen though that when a lot of people upload sales that they get stuck in the queue. The server can only treat so many listings at a time.

    We are looking for ways to make this process faster though.


    Regards,

    Dimitri from the Delcampe Team

  • hoatzinstamps
    hoatzinstamps 100% (131053x)
    PRO advanced

    1126 messages

    Royaume-Uni

    @curiouscat: I have contacted you by e-mail concerning your difficulties. I suggest we further treat the case by e-mail, since it will be easier for me to help you.

    @Alexisgreco: idem as above


    @Alan: Normally there are no issues with the Lister at present. It can happen though that when a lot of people upload sales that they get stuck in the queue. The server can only treat so many listings at a time.

    We are looking for ways to make this process faster though.


    Regards,

    Dimitri from the Delcampe Team

    • Posté le 15 janv. 2013 à 10:16
    • #430056
    Dimitri,

    As far as I can tell all my listings from yesterday have now loaded.

    However, the loading took about 18 hours ... and the listings appeared in dribs and drabs from Monday afternoon and through to Tuesday morning.

    There was no record in 'My Delcampe' that listings were waiting to upload at any point ... and I checked quite a few times. The first 10 appeared almost instantaneously (great) but the other 20 or so went off the radar.

    While I accept that there can be delays due to volume I find it difficult to understand why some listings uploaded at the same time can go AWOL for so long and also why they appear a few at a time over such a longish timeframe.

    I doubt if you know either but it does happen quite frequently.

    Until the next time .....

    Alan Catherall
    [Hoatzinstamps]