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URGENT!!! Delete item fails for every clients

  • Servitel
    Servitel
    free

    447 messages

    Suisse

    Hi Support
    since 20 minutes every delete item request fails with the error "Your token is no more valid"

    If I check an item or I check the shop status the system answer correctly


    Can you take a look please ?

    Thanks
    Roberto
  • Servitel
    Servitel
    free

    447 messages

    Suisse

    Update: now EVERY request for every client fails with the error "Your token is no more valid"
  • @fred
    Administrateur
    @fred
    free

    126 messages

    Belgique

    Hi Support
    since 20 minutes every delete item request fails with the error "Your token is no more valid"

    If I check an item or I check the shop status the system answer correctly


    Can you take a look please ?

    Thanks
    Roberto
    • Posté le 8 juil. 2025 à 05:21
    • #1919335
    Hi Servitel,

    I'll take a look and will come back as soon as I have more informations

    Fred
  • @lco
    Compte fermé

    94 messages

    Belgique

    Update: now EVERY request for every client fails with the error "Your token is no more valid"
    • Posté le 8 juil. 2025 à 05:28
    • #1919338
    Hello, we're having a difficulty with the cache component of our infrastructure, that's why your token expires so frequently. I'll keep you informed of the situation.

    Laurent.
  • @lco
    Compte fermé

    94 messages

    Belgique

    Update: now EVERY request for every client fails with the error "Your token is no more valid"
    • Posté le 8 juil. 2025 à 05:28
    • #1919338
    The problem is solved, operations are back to normal. Sorry for the inconvenience.

    Laurent.
  • Servitel
    Servitel
    free

    447 messages

    Suisse

    The problem is solved, operations are back to normal. Sorry for the inconvenience.

    Laurent.
    • Posté le 8 juil. 2025 à 06:02
    • #1919350
    Thanks Laurent.
    I confirm everything is ok now
  • Servitel
    Servitel
    free

    447 messages

    Suisse

    The problem is solved, operations are back to normal. Sorry for the inconvenience.

    Laurent.
    • Posté le 8 juil. 2025 à 06:02
    • #1919350
    Sorry but the issue is now again here !
  • @lco
    Compte fermé

    94 messages

    Belgique

    Sorry but the issue is now again here !
    • Posté le 8 juil. 2025 à 06:07
    • #1919356
    Servitel,

    con you confirm you're still experiencing a problem with you API tokens?
    On our side everything is back to normal, I may have missed something?

    Laurent.
  • Servitel
    Servitel
    free

    447 messages

    Suisse

    Servitel,

    con you confirm you're still experiencing a problem with you API tokens?
    On our side everything is back to normal, I may have missed something?

    Laurent.
    • Posté le 8 juil. 2025 à 08:08
    • #1919380
    Hi Laurent
    I confirm it's ok for all clients since one hour

    Roberto

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