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Xmldoc error "Root element is missing" email sourcing

  • my_postales
    my_postales 100% (70672x)
    PRO premium

    46 messages

    Allemagne

    Since Friday night 17.01.2020 my c# program cant source data fields out of the purchase-confirmation emails.
    Tille 16.01.2020 that worked stable.
    Question: what changed up from 17.01. re the purchase-confirmation emails, that could have an effect to the automatet c# courcing out of these emails ?
    Can you help ?
    regards
    chris
  • @thomas
    Administrateur
    @thomas

    348 messages

    Belgique

    Since Friday night 17.01.2020 my c# program cant source data fields out of the purchase-confirmation emails.
    Tille 16.01.2020 that worked stable.
    Question: what changed up from 17.01. re the purchase-confirmation emails, that could have an effect to the automatet c# courcing out of these emails ?
    Can you help ?
    regards
    chris
    • Posté le 20 janv. 2020 à 10:04
    • #1087600
    Hello Chris,

    Nothing has changed in the structure and content of the emails on 17/01. But some server configurations have been modified.
    Can you give me a little more details about what your program does? Do you use the https protocol?
    Are you trying to source data from emails or XML notifications?

    Best Regards,
    --
    Thomas
    Delcampe Team
  • my_postales
    my_postales 100% (70672x)
    PRO premium

    46 messages

    Allemagne

    Dear Thomas
    my c# code firstly collects the item number out of the email text - and this works still fine as I found out.
    Secondly I source the purchase data via SOAP API with function "authenticateUser". This worked fine till 16th of January. Did something change with this function: "authenticateUser" ?

    regards
    chris
  • @thomas
    Administrateur
    @thomas

    348 messages

    Belgique

    Nothing has changed with this function. Can you confirm that you are using this url: " Lien (https) "?
    So with the https protocol?

    Thanks
  • my_postales
    my_postales 100% (70672x)
    PRO premium

    46 messages

    Allemagne

    Nothing has changed with this function. Can you confirm that you are using this url: " Lien (https) "?
    So with the https protocol?

    Thanks
    • Posté le 21 janv. 2020 à 09:16
    • #1087999
    I changed from http to https now - and it works again ! Thank you for your appreciated help !
    best regards
    chris

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