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no emails, no notifications always the same problem !

  • klaus_schneider
    klaus_schneider 100% (85849x)
    PRO advanced

    289 messages

    Allemagne

    Hello,
    Today once again (29.05.2019 13.16h) the e-mails with the order information and the associated notifications were only partially transmitted. That can not go on like this. What should I recommend to my customers, except in the future to use another shop?
    Kind regards
  • @thomas
    Administrateur
    @thomas

    348 messages

    Belgique

    Hello klaus,

    We are currently working on it. This will be corrected during the day.

    Regards,
  • klaus_schneider
    klaus_schneider 100% (85849x)
    PRO advanced

    289 messages

    Allemagne

    Hello klaus,

    We are currently working on it. This will be corrected during the day.

    Regards,
    • Posté le 31 mai 2019 à 03:26
    • #1005326
    wonderful...
    but if it works then that does not change the fact that the problem obviously arises again and again and that the missing eMails / Notifications are not triggered later is an even bigger problem. Orders that are not available as an email or notification can not be processed. It will be charged fees that are not justified. Why does nobody understand that sellers who use the API operate a merchandise management system and without eMail, or Notification the orders do not exist. Nobody has the time to manually find out if orders have not been transported. It is not recognized that the orders are incomplete. Only when customers complain that they have not been billed or receive incomplete billing will the problem be recognized. The web interface is nice for collectors, grey sellers or black sellers who do not have to pay taxes. For commercial sellers, however, the web interface is inappropriate or far too time-consuming. Therefore, it is also so important that the flags for "Payment Received" and "Shipment done" can be set via the API. How it works now is a disaster .....
    Kind regards
  • postcarddatabase
    postcarddatabase 100% (15269x)
    PRO advanced

    65 messages

    Belgique

    i am witnessing the same problems
    i notice quite a lot of cards that are sold on delcampe are not as such specified in my database
    this means i did not get a notification and this leads to a lot of manual actions afterwards; and when i do things manually i will miss things and thus my stock listing is de facto not accurate any more!

    sending invoices automatically without checking manually is just not possible with this kind of service

    i don't understand what you guys are doing and i did not get a explanation on my help desk call in which i asked for one

    notifications should never be lost; if you have a problem they should be sent later

    FIX IT
  • ak-lexikon
    ak-lexikon 100% (9562x)
    PRO premium

    42 messages

    Allemagne

    Hello, the api din't send all sold items to me. also if i use rest api: /item/fixedprice/closed/sold
    i get not all sold items.
  • @thomas
    Administrateur
    @thomas

    348 messages

    Belgique

    Hello,

    For missing notification issues, you can refer to this new topic : Lien (https)

    Thank you for your understanding,
    Thomas
  • @thomas
    Administrateur
    @thomas

    348 messages

    Belgique

    Hello, the api din't send all sold items to me. also if i use rest api: /item/fixedprice/closed/sold
    i get not all sold items.
    • Posté le 4 juin 2019 à 03:33
    • #1006661
    Hello ax-lexikon,

    Can you tell me more about your problem with '/item/fixedprice/closed/sold' ? Can you give me some examples of sales that are not in the returned list ?

    This call is supposed to return all sold items that have fixed prices. For auction items you can call '/item/auction/closed/sold'. You should also know that this call will return a maximum of 1000 items. To get more I suggest you create a loop using the parameters 'start' and 'limit'.

    Keep me informed if you still have the problem,
    Kind Regards,
    Thomas

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