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Urgent : No more notifications

  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11612x)
    PRO premium

    80 messages

    France

    Hi Delcampe team,

    Seems notifications are no longer sent to our server since 1 week, we did not change anything and settings are ok and active on your API :
    Lien (http)
    Can you check what happens and fix it asap ?

    Regards,
  • @thomas
    Administrateur
    @thomas

    348 messages

    Belgique

    Hi Patrick,

    Thank you for your report.

    After investigations, it appears that the notifications are correctly sent to your server.

    I tried manually and got an error response that says "The XML is invalid". However our XML notification has not changed and continues to be sent without errors to other members.
    On the other hand, I get the same error message when I go to the url you set as the notification destination. Which makes me say that you may have an error on your side.

    I confirm that your notification settings are correct and active.

    Can you test on your side and keep me informed if you do not receive this error ?

    I remain at your disposal if necessary,

    Best regards,
  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11612x)
    PRO premium

    80 messages

    France

    Hi Patrick,

    Thank you for your report.

    After investigations, it appears that the notifications are correctly sent to your server.

    I tried manually and got an error response that says "The XML is invalid". However our XML notification has not changed and continues to be sent without errors to other members.
    On the other hand, I get the same error message when I go to the url you set as the notification destination. Which makes me say that you may have an error on your side.

    I confirm that your notification settings are correct and active.

    Can you test on your side and keep me informed if you do not receive this error ?

    I remain at your disposal if necessary,

    Best regards,
    • Posté le 26 nov. 2018 à 06:04
    • #934171
    Hi @thomas
    I have checked and your test sucessfully reach our server but as an http GET not a POST :
    [26/Nov/2018:10:14:03 +0100] "GET
    Excepts this one and few other test you made with the same ip (188.xxx.xx.3) in your navigator i guess , no more notification reach our server.
    Can you try to test it again with a POST request as explained on your doc :
    You will receive the notifications in POST under the keyname delcampeNotification

    Regards
  • @thomas
    Administrateur
    @thomas

    348 messages

    Belgique

    Hi @thomas
    I have checked and your test sucessfully reach our server but as an http GET not a POST :
    [26/Nov/2018:10:14:03 +0100] "GET
    Excepts this one and few other test you made with the same ip (188.xxx.xx.3) in your navigator i guess , no more notification reach our server.
    Can you try to test it again with a POST request as explained on your doc :
    You will receive the notifications in POST under the keyname delcampeNotification

    Regards
    • Posté le 26 nov. 2018 à 08:29
    • #934201
    Mmmm... Weird... I assure you that I tested with POST method. I actually tested your link in my browser but I mainly tested by sending you requests with POST method according to our documentation.

    Have not you received POST requests at all? It could mean your server is blocking another server's POST requests.

    Can you try to send this notification (don't forget to replace your secret token) to your notification destination from another server preferably ? :

    <?xml version="1.0" encoding="UTF-8"?>
    <Delcampe_Notification>
    <Notification_Token>**Replace this message with your secret token**</Notification_Token>
    <Notification_Datetime>2018-11-26T05:48:20+00:00</Notification_Datetime>
    <Notification_Type>Seller_Item_Add</Notification_Type>
    <Notification_Data>
    <id_item>673453471</id_item>
    <personal_reference>445236</personal_reference>
    <id_parent></id_parent>
    </Notification_Data>
    </Delcampe_Notification>
  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11612x)
    PRO premium

    80 messages

    France

    Mmmm... Weird... I assure you that I tested with POST method. I actually tested your link in my browser but I mainly tested by sending you requests with POST method according to our documentation.

    Have not you received POST requests at all? It could mean your server is blocking another server's POST requests.

    Can you try to send this notification (don't forget to replace your secret token) to your notification destination from another server preferably ? :

    <?xml version="1.0" encoding="UTF-8"?>
    <Delcampe_Notification>
    <Notification_Token>**Replace this message with your secret token**</Notification_Token>
    <Notification_Datetime>2018-11-26T05:48:20+00:00</Notification_Datetime>
    <Notification_Type>Seller_Item_Add</Notification_Type>
    <Notification_Data>
    <id_item>673453471</id_item>
    <personal_reference>445236</personal_reference>
    <id_parent></id_parent>
    </Notification_Data>
    </Delcampe_Notification>
    • Posté le 26 nov. 2018 à 12:05
    • #934306
    Hi Thomas

    We got thousand of POST request incoming for other marketplaces without any troubles.
    I have tried to send one manually with your content and my secret token, got a 200 reply from our server and request has been logged :
    26/Nov/2018:18:42:20 +0100] "POST
    did you monitor outgoing requests from delcampe notification system ? can you check them ?

    Regards
  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11612x)
    PRO premium

    80 messages

    France

    Hi Thomas

    We got thousand of POST request incoming for other marketplaces without any troubles.
    I have tried to send one manually with your content and my secret token, got a 200 reply from our server and request has been logged :
    26/Nov/2018:18:42:20 +0100] "POST
    did you monitor outgoing requests from delcampe notification system ? can you check them ?

    Regards
    • Posté le 26 nov. 2018 à 12:48
    • #934360
    @Thomas

    Can you try sending manually a post request from delcampe notification server with curl in verbose mode and send me result in private ?

    Regards
  • @thomas
    Administrateur
    @thomas

    348 messages

    Belgique

    @Thomas

    Can you try sending manually a post request from delcampe notification server with curl in verbose mode and send me result in private ?

    Regards
    • Posté le 27 nov. 2018 à 03:14
    • #934513
    Hi Patrick

    I sent you the result on your mail.

    Regards,
  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11612x)
    PRO premium

    80 messages

    France

    Problem solved with Delcampe team help
    Thanks @Thomas

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