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contacting delcampe customer service

  • wildpig
    Cuenta cerrada

    1 mensaje

    Estados Unidos

    I have already filled out the contact form for delcampe as well as messaging a seller multiple times to get a valid tracking#. But got zero response so far from anyone. What am i supposed to do next beside going to paypal and my credit company to have them claw back the payment? i really want to make my first delcampe purchase a positive one but this is sadly not working so far ;(
  • wycombe1
    wycombe1 100% (85048x)
    premium

    1887 mensajes

    Reino Unido

    You need to be a little clearer.

    When did you make the purchase? How much money are we talking about? Presumably it was a crossborder transaction.? Do you have a common language with the seller etc?

    Transit times from Europe to the USA can amount to several weeks. Your seller may be on holiday or away for some reason. Did you pay for registered shipping and so on.

    If you have already waited several weeks I would not bother waiting any longer but begin the chargeback process - maybe this will motivate your seller to make contact.
  • @marion
    Administrador
    @marion

    578 mensajes

    Bélgica

    I have already filled out the contact form for delcampe as well as messaging a seller multiple times to get a valid tracking#. But got zero response so far from anyone. What am i supposed to do next beside going to paypal and my credit company to have them claw back the payment? i really want to make my first delcampe purchase a positive one but this is sadly not working so far ;(
    Hello,

    We have received the email you sent us and an answer was given to you yesterday.
    I invite you to check and follow the steps provided to you in this message.

    If you have further questions to address us, we invite you to answer to the email we sent you for a better follow-up.

    Thank you for your understanding.

    Have a nice day!

    Kind regards,

    Marion - Delcampe Customer Service

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