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Late & None Payers

  • prescott9376
    prescott9376 100% (491x)
    standard

    80 mensajes

    Reino Unido

    Hello, A couple of weeks ago I had to open a non payment dispute. I had followed the required proceedures ref messaging & reminding my None Payer and waited the Obligatory 2 weeks (Surprised to have to wait this long for payment but if they are the site rules, ok)
    I have now had to wait another 2 weeks but still no responce from none payer (Experience tells me I wouldn't get one) so this morning I have had to refer to a moderator.
    But what happens now? How long before a conclusion?
    Ideally by now the sale would have been cancelled, I would receive a fee credit and appropriate feedback could have been left.

    Paul
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • prescott9376
    prescott9376 100% (491x)
    standard

    80 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Thank you Baltija, Yes always got to take illness into account, in this case however none payer was on the site 2 days ago.
  • @cecilia
    Administrador
    @cecilia

    701 mensajes

    Bélgica

    Hello,

    According to our T&C's, the buyer has 14 days to pay once they receive the invoice.

    Once this period has passed, you have the right to cancel the sale and give a feedback to your buyer.

    The purpose of the "payment not received" dispute is to try to re-establish contact with the buyer and allow them to give an explanation. If they do not respond to the dispute within 7 days, you can cancel the sale directly and give them a feedback.

    Kind regards,
    Cecilia
  • prescott9376
    prescott9376 100% (491x)
    standard

    80 mensajes

    Reino Unido

    Hello,

    According to our T&C's, the buyer has 14 days to pay once they receive the invoice.

    Once this period has passed, you have the right to cancel the sale and give a feedback to your buyer.

    The purpose of the "payment not received" dispute is to try to re-establish contact with the buyer and allow them to give an explanation. If they do not respond to the dispute within 7 days, you can cancel the sale directly and give them a feedback.

    Kind regards,
    Cecilia
    Thank you, All done now, Case closed, Feedback left for none payer & added to my Blacklist.
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Thank you Baltija, Yes always got to take illness into account, in this case however none payer was on the site 2 days ago.
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)

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