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changes to invoice procedure

  • gemmament
    Cuenta cerrada
    PRO free

    312 mensajes

    Reino Unido

    I had sales overnight that need to be invoiced. the system has changed. I need to insert the postal charge on the invoice but the symbol sign is for euros and not pounds and cannot be changed. therefore I cannot send an invoice. how ridiculous is that.
  • moonstone
    moonstone 100% (55050x)
    advanced

    1025 mensajes

    Reino Unido

    I had sales overnight that need to be invoiced. the system has changed. I need to insert the postal charge on the invoice but the symbol sign is for euros and not pounds and cannot be changed. therefore I cannot send an invoice. how ridiculous is that.
    Absolutely agree, another unproven change by Delcampe, boxes all over the place, and even if you do add the handling charge to the invoice amount it doesn't change the total
  • @marion
    Administrador
    @marion

    589 mensajes

    Bélgica

    Hello,

    @gemmament
    This issue has been reported to our IT department.
    We will get back to you as soon as possible regarding this issue.

    We are sorry for the inconvenience caused and thank you for your patience

    @moonstone
    Adding handling charges doesn't change the total amount because the amount displayed is the one excluding costs. However, once you will have sent it to your buyer, all fees will be included and he will know what to pay.

    Kind regards,

    Marion - Delcampe Customer Service
  • postcardsextra
    postcardsextra 100% (9322x)
    PRO free

    139 mensajes

    Reino Unido

    I had sales overnight that need to be invoiced. the system has changed. I need to insert the postal charge on the invoice but the symbol sign is for euros and not pounds and cannot be changed. therefore I cannot send an invoice. how ridiculous is that.
    I've managed to send an invoice this morning but with the postage bit filled in with "Letter etc" and the Fee Amount box set to 0.00. I've added the postage in the "Handling Fees" box.

    Viewing the invoice after it was sent, I see that postage is displayed correctly to the customer in good old British £.
  • postcardsextra
    postcardsextra 100% (9322x)
    PRO free

    139 mensajes

    Reino Unido

    Although off topic, I must point out that the other big American site has problems this morning.

    Overnight, they changed the way sellers view customers' addresses in order to print labels. I had a dozen labels to print out today and instead of taking five minutes it took more like forty! Their forum is full of business owners struggling to print their labels. One poor seller had 1200 to do.

    Thankfully, over here it's much more civilised. We point out the problem and a Delcampe techie replies quickly. Over there, it's the opposite!
  • stampmall
    stampmall 100% (14606x)
    free

    31 mensajes

    Australia

    I note the symbol displayed to add postage is in euros, for Aaron Australian dollar selling site. However adding in a figure actually shows on the invoice in the currency of the seller.
    Result ok, but I put sign is wrong.
    However setting up fee templates will not go past the stage 4 personalisation process.
    They do not show up in the invoice form.
  • moonstone
    moonstone 100% (55050x)
    advanced

    1025 mensajes

    Reino Unido

    Hello,

    @gemmament
    This issue has been reported to our IT department.
    We will get back to you as soon as possible regarding this issue.

    We are sorry for the inconvenience caused and thank you for your patience

    @moonstone
    Adding handling charges doesn't change the total amount because the amount displayed is the one excluding costs. However, once you will have sent it to your buyer, all fees will be included and he will know what to pay.

    Kind regards,

    Marion - Delcampe Customer Service
    Hi Marion,

    I'm sorry but that makes no sense - why can sellers not see what the total that they are invoicing their buyers is BEFORE they send an invoice as could be done in the old system. Can this please be corrected to show the total before sending an invoice?

    Sam
  • @miranda
    Administrador
    @miranda

    535 mensajes

    Bélgica

    Hi Marion,

    I'm sorry but that makes no sense - why can sellers not see what the total that they are invoicing their buyers is BEFORE they send an invoice as could be done in the old system. Can this please be corrected to show the total before sending an invoice?

    Sam
    Hi Sam,

    The system won't go back to how it was done previously.
    The price of the invoice will be adapted as soon as the buyer has chosen what type of shipment they want.
    If you only offer one type of delivery, the total amount will appear in the invoice you have created (you need to create it first to see the amount).
    If you have offered more than one delivery, you will see the minimum price that your buyer could end up paying: the item price + the lower price of the delivery + handling charges (if you have asked them).
    See how it appears

    Regards,
    Miranda
    board
  • moonstone
    moonstone 100% (55050x)
    advanced

    1025 mensajes

    Reino Unido

    Hi Sam,

    The system won't go back to how it was done previously.
    The price of the invoice will be adapted as soon as the buyer has chosen what type of shipment they want.
    If you only offer one type of delivery, the total amount will appear in the invoice you have created (you need to create it first to see the amount).
    If you have offered more than one delivery, you will see the minimum price that your buyer could end up paying: the item price + the lower price of the delivery + handling charges (if you have asked them).
    See how it appears

    Regards,
    Miranda
    Hi Miranda,

    Thanks for your response.

    My point really is that there is, in many cases, no such thing as a standardised postage charge. Charges depend on letter size, weight, whether or not registered mail service is needed etc etc., so unless numerous tables are created it is of no benefit.

    The old system would have given the seller a total, including postage charges, viewable prior to sending, so for example:

    Stamps £20
    Postage $2
    Total to invoice £22

    This doe snot happen on the new system as far as I can see and I find that inconvenient.

    Furthermore, on the 'Sales Tracking: All' page, although the new system does say 'charges included' there is no indication as to what was charged - handy if the seller wants to remember what postage was actually charged and therefore which postal service the sale is to be sent under.

    Even a change so that instead of simply saying 'charges included' the line said 'Charges £2.00 included'. Just a suggestion

    regards
    Sam
  • @miranda
    Administrador
    @miranda

    535 mensajes

    Bélgica

    Hi Miranda,

    Thanks for your response.

    My point really is that there is, in many cases, no such thing as a standardised postage charge. Charges depend on letter size, weight, whether or not registered mail service is needed etc etc., so unless numerous tables are created it is of no benefit.

    The old system would have given the seller a total, including postage charges, viewable prior to sending, so for example:

    Stamps £20
    Postage $2
    Total to invoice £22

    This doe snot happen on the new system as far as I can see and I find that inconvenient.

    Furthermore, on the 'Sales Tracking: All' page, although the new system does say 'charges included' there is no indication as to what was charged - handy if the seller wants to remember what postage was actually charged and therefore which postal service the sale is to be sent under.

    Even a change so that instead of simply saying 'charges included' the line said 'Charges £2.00 included'. Just a suggestion

    regards
    Sam
    Hi Sam,

    We are not currently planning to make any change to the system. At this stage, I cannot even confirm that any change would be applied BUT we are asking our members to send out their suggestions through this form: Vinculo (https)

    I'd recommend you to explain why this is not a good change for you, in terms of timing.
    The form will be consulted by one of our teams and they might decide to add improvements to the system.

    Thank you and have a good day,

    Miranda
  • moonstone
    moonstone 100% (55050x)
    advanced

    1025 mensajes

    Reino Unido

    Hi Sam,

    We are not currently planning to make any change to the system. At this stage, I cannot even confirm that any change would be applied BUT we are asking our members to send out their suggestions through this form: Vinculo (https)

    I'd recommend you to explain why this is not a good change for you, in terms of timing.
    The form will be consulted by one of our teams and they might decide to add improvements to the system.

    Thank you and have a good day,

    Miranda
    Thanks, Miranda, I'll certainly do that!
  • taler55
    Cuenta cerrada
    free

    19 mensajes

    Reino Unido

    Hi Sam,

    We are not currently planning to make any change to the system. At this stage, I cannot even confirm that any change would be applied BUT we are asking our members to send out their suggestions through this form: Vinculo (https)

    I'd recommend you to explain why this is not a good change for you, in terms of timing.
    The form will be consulted by one of our teams and they might decide to add improvements to the system.

    Thank you and have a good day,

    Miranda
    Hello MIranda,

    it is totally unclear how to link items to templates. Will it be possibe via Lister?
    Another question: one item is 10 grams and cheap, another one 100 grams an expensive. When sent together the second template must be used. Can your system determine it automatically or I still have to make a manual choice?

    Can't allow customers to select that because the choice will be obvious: cheap postage for expensive items.

    There was no ability to add weight of the item via Lister. Will you plan to add it?



    Regards
  • cv_9
    cv_9 100% (35369x)
    advanced

    17 mensajes

    Países Bajos

    Hi Sam,

    We are not currently planning to make any change to the system. At this stage, I cannot even confirm that any change would be applied BUT we are asking our members to send out their suggestions through this form: Vinculo (https)

    I'd recommend you to explain why this is not a good change for you, in terms of timing.
    The form will be consulted by one of our teams and they might decide to add improvements to the system.

    Thank you and have a good day,

    Miranda
    Hello Miranda,

    I agree with Moonstone.
    This is not a good change.

    I want to see the total, before I send the invoice.

    Regards,
    Cees
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  • @miranda
    Administrador
    @miranda

    535 mensajes

    Bélgica

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    Dear "naturalist_n1",

    Seller can still enter shipping costs manually. The difference with the previous system is that the seller chooses one or several delivery methods (whether it's ordinary mail, registered or even a parcel) and enter the price of each type of shipment (this has to be done if no fee template is used).
    Indeed the total doesn't appear but it shouldn't appear as the seller is letting the buyer choose what type of shipment they want.
    We have seen so many invoices where the seller puts the minimum shipping price in the invoice and then add a whole full text with options
    if you want to pay by registered mail, it would be XX€
    If you want to pay by PayPal, it has to be registered .....
    All those options no longer have to be specified in a text, the seller can clearly put what options are available and at what cost.

    I set up an example just like the invoice you wanted to created.
    One item + 1 delivery mode (book and brochure).
    This is what the buyer sees when they are in their purchase tracking and what they see when they are in the invoice and they are about to pay.

    And the last image it on the seller's side and it shows that the total is displayed when the buyer has paid.


    Regards,
    Miranda
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