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Buyer unable to make payment

  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    I have just received the following email from one of my customers:

    Hello Mainlypostcards,
    Sorry.I tried to pay your request but your link for PayPal payment is broken.
    Please send me your PayPal adress I´ll try to pay .


    I know this was an issue a few weeks ago, but I can't find the relevant thread.

    I assumed the problem had been resolved, as there hadn't been any further complaints, but this is obviously not the case.
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

    Reino Unido

    I have just received the following email from one of my customers:

    Hello Mainlypostcards,
    Sorry.I tried to pay your request but your link for PayPal payment is broken.
    Please send me your PayPal adress I´ll try to pay .


    I know this was an issue a few weeks ago, but I can't find the relevant thread.

    I assumed the problem had been resolved, as there hadn't been any further complaints, but this is obviously not the case.
    • Creado 13 sept 2016 a 14:11
    • #601974
    It seems to be ongoing.
    Occasionally I have a customer experiencing this problem - no idea what the cause is.
    Sometimes the customer waits until the following day and makes the payment OK. Other times they pay me direct or I send a 'PAYPAL Payment Request'. You know all the options. Could be PAYPAL or the PAYPAL/Delcampe interface - who knows. Your guess would be as good as mine.

    Alan Catherall
    [Hoatzinstamps]
  • moonstone
    moonstone 100% (55169x)
    advanced

    1025 mensajes

    Reino Unido

    I have just received the following email from one of my customers:

    Hello Mainlypostcards,
    Sorry.I tried to pay your request but your link for PayPal payment is broken.
    Please send me your PayPal adress I´ll try to pay .


    I know this was an issue a few weeks ago, but I can't find the relevant thread.

    I assumed the problem had been resolved, as there hadn't been any further complaints, but this is obviously not the case.
    • Creado 13 sept 2016 a 14:11
    • #601974
    Still is happening randomly , I've had a couple in the last 2 weeks.
  • cristohenge
    cristohenge 100% (102387x)
    advanced

    30 mensajes

    Reino Unido

    I have just received the following email from one of my customers:

    Hello Mainlypostcards,
    Sorry.I tried to pay your request but your link for PayPal payment is broken.
    Please send me your PayPal adress I´ll try to pay .


    I know this was an issue a few weeks ago, but I can't find the relevant thread.

    I assumed the problem had been resolved, as there hadn't been any further complaints, but this is obviously not the case.
    • Creado 13 sept 2016 a 14:11
    • #601974
    Same here I've now had two in the past 48hrs.
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

    Reino Unido

    Still is happening randomly , I've had a couple in the last 2 weeks.
    • Creado 13 sept 2016 a 18:33
    • #601990
    It's a bit like whether the Delcampe site is available ... randomly it isn't. I think it spooked again this morning.

    Alan Catherall
    [Hoatzinstamps]
  • moonstone
    moonstone 100% (55169x)
    advanced

    1025 mensajes

    Reino Unido

    It's a bit like whether the Delcampe site is available ... randomly it isn't. I think it spooked again this morning.

    Alan Catherall
    [Hoatzinstamps]
    • Creado 14 sept 2016 a 14:18
    • #602147
    Yes, it was down for about an hour from noon.
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Yes, it was down for about an hour from noon.
    • Creado 14 sept 2016 a 14:21
    • #602149
    I missed that. Not been on all day.

    Picked one of the hottest days of the year to go down to London for an appointment I booked over a month ago. I feel exhausted after a combination of underground trains and walking several miles.

    Purposefully left it until now, to avoid the worst of the summer heat! Might just as well have gone in July or August.
  • moonstone
    moonstone 100% (55169x)
    advanced

    1025 mensajes

    Reino Unido

    I missed that. Not been on all day.

    Picked one of the hottest days of the year to go down to London for an appointment I booked over a month ago. I feel exhausted after a combination of underground trains and walking several miles.

    Purposefully left it until now, to avoid the worst of the summer heat! Might just as well have gone in July or August.
    • Creado 14 sept 2016 a 15:10
    • #602163
    :):cool::cool2:
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Estados Unidos

    I have just received the following email from one of my customers:

    Hello Mainlypostcards,
    Sorry.I tried to pay your request but your link for PayPal payment is broken.
    Please send me your PayPal adress I´ll try to pay .


    I know this was an issue a few weeks ago, but I can't find the relevant thread.

    I assumed the problem had been resolved, as there hadn't been any further complaints, but this is obviously not the case.
    • Creado 13 sept 2016 a 14:11
    • #601974
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • emmbersplace
    emmbersplace 84% (13050x)
    standard

    908 mensajes

    Filipinas

    I missed that. Not been on all day.

    Picked one of the hottest days of the year to go down to London for an appointment I booked over a month ago. I feel exhausted after a combination of underground trains and walking several miles.

    Purposefully left it until now, to avoid the worst of the summer heat! Might just as well have gone in July or August.
    • Creado 14 sept 2016 a 15:10
    • #602163
    It may be a paypal problem rather than a Delcampe problem.

    Yesterday, I tried to make a small pp refund to a purchaser and was unable to do so. Problem still exists today so I had to use the send money routine.

    The message was "we are unable to process any refunds for technical reasons".....paypal are upgrading too....:dunno:
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 15 sept 2016 a 14:48
    • #602322
    I've got another one today too.
    He just can't get the Delcampe interface to work.
    And so the problem continues ..... :zzzzz:

    Alan Catherall
    [Hoatzinstamps]
  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    I have just received the following email from one of my customers:

    Hello Mainlypostcards,
    Sorry.I tried to pay your request but your link for PayPal payment is broken.
    Please send me your PayPal adress I´ll try to pay .


    I know this was an issue a few weeks ago, but I can't find the relevant thread.

    I assumed the problem had been resolved, as there hadn't been any further complaints, but this is obviously not the case.
    • Creado 13 sept 2016 a 14:11
    • #601974
    Hello Mainly,

    We've seen similar complaints, but have not been able to reproduce them, so at this time we can't be sure of it's a PayPal or Delcampe issue.

    Could you please tell me your buyer's nickname so we can get in touch with him? Ideally we'd need to see to e-mail and hyperlink he received.

    Thank you in advance!

    Dimitri

  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Hello Mainly,

    We've seen similar complaints, but have not been able to reproduce them, so at this time we can't be sure of it's a PayPal or Delcampe issue.

    Could you please tell me your buyer's nickname so we can get in touch with him? Ideally we'd need to see to e-mail and hyperlink he received.

    Thank you in advance!

    Dimitri

    • Creado 16 sept 2016 a 9:57
    • #602448
    I'll email you.
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

    Reino Unido

    Hello Mainly,

    We've seen similar complaints, but have not been able to reproduce them, so at this time we can't be sure of it's a PayPal or Delcampe issue.

    Could you please tell me your buyer's nickname so we can get in touch with him? Ideally we'd need to see to e-mail and hyperlink he received.

    Thank you in advance!

    Dimitri

    • Creado 16 sept 2016 a 9:57
    • #602448
    Here's another complaint ... the 'new' system doesn't interface with PAYPAL correctly. The information about amount appears to be correct but the details of each transaction does not get fed through to PAYPAL. Net, the PAYPAL payment advice only shows the amount and no longer all the purchased items. :thumbdown:
    Payments made through the 'old' system come through fine.

    As usual the Delcampe payment advice is formatted badly.

    Alan Catherall
    [Hoatzinstamps]
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Estados Unidos

    Hello Mainly,

    We've seen similar complaints, but have not been able to reproduce them, so at this time we can't be sure of it's a PayPal or Delcampe issue.

    Could you please tell me your buyer's nickname so we can get in touch with him? Ideally we'd need to see to e-mail and hyperlink he received.

    Thank you in advance!

    Dimitri

    • Creado 16 sept 2016 a 9:57
    • #602448
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 18 sept 2016 a 19:52
    • #602801
    Hello,

    Thank you for letting us know. We've been aware of these updates for quite some time now and our website is up to date.

    Kind regards,

    Dimitri
  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    Here's another complaint ... the 'new' system doesn't interface with PAYPAL correctly. The information about amount appears to be correct but the details of each transaction does not get fed through to PAYPAL. Net, the PAYPAL payment advice only shows the amount and no longer all the purchased items. :thumbdown:
    Payments made through the 'old' system come through fine.

    As usual the Delcampe payment advice is formatted badly.

    Alan Catherall
    [Hoatzinstamps]
    • Creado 17 sept 2016 a 10:00
    • #602576
    Hmmm, that's odd. I'll do some tests to see if I get the same kind of behaviour. :pc_user2:

  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    I'll email you.
    • Creado 16 sept 2016 a 11:20
    • #602458
    Hello,

    Thank you very much for your e-mail, it was very helpful in detecting the issue.

    The problem seemed to present itself in the "Auction won" e-mail, not the actual invoice. The system is redirecting the buyer to the homepage of the new website, which is obviously not intended.

    Our tech team is looking into the matter as we speak.

    I've tested other scenarios and everything seems to be working as intended. Should anyone encounter any other difficulties related to this topic, however, don't hesitate to drop me a line in this thread.

    Kind regards,

    Dimitri



  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Hello,

    Thank you very much for your e-mail, it was very helpful in detecting the issue.

    The problem seemed to present itself in the "Auction won" e-mail, not the actual invoice. The system is redirecting the buyer to the homepage of the new website, which is obviously not intended.

    Our tech team is looking into the matter as we speak.

    I've tested other scenarios and everything seems to be working as intended. Should anyone encounter any other difficulties related to this topic, however, don't hesitate to drop me a line in this thread.

    Kind regards,

    Dimitri



    • Creado 19 sept 2016 a 3:01
    • #602825
    Dimitri,

    On a different matter - also a faulty link:

    Yesterday I went to the new site to look at something. From the homepage I clicked on the "France" link at the bottom, but got redirected to Del France on the old site. I specifically wanted to look at the new Delcampe France :mad:
  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    Here's another complaint ... the 'new' system doesn't interface with PAYPAL correctly. The information about amount appears to be correct but the details of each transaction does not get fed through to PAYPAL. Net, the PAYPAL payment advice only shows the amount and no longer all the purchased items. :thumbdown:
    Payments made through the 'old' system come through fine.

    As usual the Delcampe payment advice is formatted badly.

    Alan Catherall
    [Hoatzinstamps]
    • Creado 17 sept 2016 a 10:00
    • #602576
    Hello Alan,

    Could you please give me some more insight on this issue? Who was your buyer and what section of the website did he use? This information will be helpful in detecting the cause.

    Thank you in advance :)

    Kind regards,

    Dimitri
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

    Reino Unido

    Hello Alan,

    Could you please give me some more insight on this issue? Who was your buyer and what section of the website did he use? This information will be helpful in detecting the cause.

    Thank you in advance :)

    Kind regards,

    Dimitri
    • Creado 19 sept 2016 a 3:39
    • #602839
    Unsure which problem you are trying to solve?

    Buyer this morning comments:

    "I have been attempting to pay for the stamps via PayPal but after I click on "Pay the Invoice" to go onto the PayPal website my screen just goes blank.

    I have done this 4 times with the same result."

    This buyer thinks it might be some fault created by myself!

    There seems to be a continual drip of issues with settlement of invoices on Delcampe which gives no confidence to buyers or sellers.

    When I have some time I will send you copies (an example) of the PAYPAL related issue described earlier in this thread which is caused and only occurs when a buyer uses the new system. :smash:

    Alan Catherall
    [Hoatzinstamps]
  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    Unsure which problem you are trying to solve?

    Buyer this morning comments:

    "I have been attempting to pay for the stamps via PayPal but after I click on "Pay the Invoice" to go onto the PayPal website my screen just goes blank.

    I have done this 4 times with the same result."

    This buyer thinks it might be some fault created by myself!

    There seems to be a continual drip of issues with settlement of invoices on Delcampe which gives no confidence to buyers or sellers.

    When I have some time I will send you copies (an example) of the PAYPAL related issue described earlier in this thread which is caused and only occurs when a buyer uses the new system. :smash:

    Alan Catherall
    [Hoatzinstamps]
    • Creado 19 sept 2016 a 4:44
    • #602869
    Hello Alan,

    Thank you.

    I was referring to the following issue:

    "The information about amount appears to be correct but the details of each transaction does not get fed through to PAYPAL".

    More information about the above would be greatly appreciated :bowdown:
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

    Reino Unido

    Hello Alan,

    Thank you.

    I was referring to the following issue:

    "The information about amount appears to be correct but the details of each transaction does not get fed through to PAYPAL".

    More information about the above would be greatly appreciated :bowdown:
    • Creado 19 sept 2016 a 4:48
    • #602870
    OK - I have sent an example to Delcampe Support for your attention.

    Alan Catherall
    [Hoatzinstamps]
  • BobUK
    BobUK --% (6488x)
    free

    113 mensajes

    Reino Unido

    OK - I have sent an example to Delcampe Support for your attention.

    Alan Catherall
    [Hoatzinstamps]
    • Creado 19 sept 2016 a 5:18
    • #602881
    This buyer unable to pay through Paypal is becoming a major issue, it was supposed to be sorted some time ago when I contacted support, some have now paid through a direct paypal money request

    Vinculo (http)
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

    Reino Unido

    This buyer unable to pay through Paypal is becoming a major issue, it was supposed to be sorted some time ago when I contacted support, some have now paid through a direct paypal money request

    Vinculo (http)
    • Creado 20 sept 2016 a 6:41
    • #603130
    Three today so far!
    You are right it is getting worse ... and customers are becoming very frustrated / exasperated. This is not a good 'customer experience' :whiteflag:

    Alan Catherall
    [Hoatzinstamps]