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Buyer unable to make payment

  • hoatzinstamps
    hoatzinstamps 100% (130419x)
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    Reino Unido

    I have just received the following email from one of my customers:

    Hello Mainlypostcards,
    Sorry.I tried to pay your request but your link for PayPal payment is broken.
    Please send me your PayPal adress I´ll try to pay .


    I know this was an issue a few weeks ago, but I can't find the relevant thread.

    I assumed the problem had been resolved, as there hadn't been any further complaints, but this is obviously not the case.
    • Creado 13 sept 2016 a 14:11
    • #601974
    Delcampe has become an opportunist by referring / suggesting that all works on the new site. Make your PAYPAL payments via the new web site. As I raised in another point in this thread PAYPAL payments through the new site have issues too for sellers. There's no winning. And I don't think using the new site is a good solution for customers at the moment as they will find some settings get changed unexpectedly. What a mess.:dunno:

    Alan Catherall
    [Hoatzinstamps]
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
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    Delcampe has become an opportunist by referring / suggesting that all works on the new site. Make your PAYPAL payments via the new web site. As I raised in another point in this thread PAYPAL payments through the new site have issues too for sellers. There's no winning. And I don't think using the new site is a good solution for customers at the moment as they will find some settings get changed unexpectedly. What a mess.:dunno:

    Alan Catherall
    [Hoatzinstamps]
    • Creado 20 sept 2016 a 13:02
    • #603197
    And I should have added that not all my customers have been affected as some are still paying via the 'old' system. I wonder what causes this problem for some and not others?

    Alan Catherall
    [Hoatzinstamps]
  • emmbersplace
    emmbersplace 84% (13050x)
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    908 mensajes

    Filipinas

    Delcampe has become an opportunist by referring / suggesting that all works on the new site. Make your PAYPAL payments via the new web site. As I raised in another point in this thread PAYPAL payments through the new site have issues too for sellers. There's no winning. And I don't think using the new site is a good solution for customers at the moment as they will find some settings get changed unexpectedly. What a mess.:dunno:

    Alan Catherall
    [Hoatzinstamps]
    • Creado 20 sept 2016 a 13:02
    • #603197
    Yes....its all very strange.

    Only 1 of my buyers was affected by the glitch recently...and....mmm...seems that they had tried to pay via the new site.

    Fortunately, sales are still quite low at the moment so, for me, the problem will have only limited impact!
  • gemmament
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    Here's another complaint ... the 'new' system doesn't interface with PAYPAL correctly. The information about amount appears to be correct but the details of each transaction does not get fed through to PAYPAL. Net, the PAYPAL payment advice only shows the amount and no longer all the purchased items. :thumbdown:
    Payments made through the 'old' system come through fine.

    As usual the Delcampe payment advice is formatted badly.

    Alan Catherall
    [Hoatzinstamps]
    • Creado 17 sept 2016 a 10:00
    • #602576
    Although we have been notified that all the problems with delcampe/paypal have been resolved I have just received a pay pal payment with no details al all of the items sold, so it would appear the problem still exists.
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
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    Although we have been notified that all the problems with delcampe/paypal have been resolved I have just received a pay pal payment with no details al all of the items sold, so it would appear the problem still exists.
    • Creado 22 sept 2016 a 6:03
    • #603510
    That is a problem specifically with the new system. I have raised this with Dimitri and provided an example in either this thread or another.

    The issue that does appear to have been resolved is that ALL customers can now settle via the 'old' or 'new' system without a problem.

    Alan Catherall
    [Hoatzinstamps]
  • gemmament
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    Although we have been notified that all the problems with delcampe/paypal have been resolved I have just received a pay pal payment with no details al all of the items sold, so it would appear the problem still exists.
    • Creado 22 sept 2016 a 6:03
    • #603510
    This problem of getting pay pal statements with no details of the item sold still exists. Have had 2 today, whis is both annoying and time wasting in having to go back into Delcampe to find what the payment refers to. This matter was reported some time ago. Is anything being done about it ??. Yet another problem caused by the 'new' site. payments from sales on the old site are o.k.
  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    This problem of getting pay pal statements with no details of the item sold still exists. Have had 2 today, whis is both annoying and time wasting in having to go back into Delcampe to find what the payment refers to. This matter was reported some time ago. Is anything being done about it ??. Yet another problem caused by the 'new' site. payments from sales on the old site are o.k.
    • Creado 28 sept 2016 a 9:33
    • #604465
    Hello,

    I can confirm we are looking into this.
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
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    Hello Mainly,

    We've seen similar complaints, but have not been able to reproduce them, so at this time we can't be sure of it's a PayPal or Delcampe issue.

    Could you please tell me your buyer's nickname so we can get in touch with him? Ideally we'd need to see to e-mail and hyperlink he received.

    Thank you in advance!

    Dimitri

    • Creado 16 sept 2016 a 9:57
    • #602448
    I have had one customer report problem paying via PAYPAL ... again!

    Alan Catherall
    [Hoatzinstamps]
  • moonstone
    moonstone 100% (55169x)
    advanced

    1025 mensajes

    Reino Unido

    I have had one customer report problem paying via PAYPAL ... again!

    Alan Catherall
    [Hoatzinstamps]
    • Creado 30 sept 2016 a 7:08
    • #604703
    So have I, had one this morning as well, same thing as before.
  • wycombe1
    wycombe1 100% (87987x)
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    1941 mensajes

    Reino Unido

    So have I, had one this morning as well, same thing as before.
    • Creado 30 sept 2016 a 7:42
    • #604714
    Although currently in Kuwait and have been so for several weeks now I have been keeping a beady eye on the forum.

    I am most surprised that this Paypal payment problem has not been resolved as it was first aired well over a month ago.

    As I currently have no live listings of items for sale I have been using a Galaxy notepad to visit and explore Delcampe.

    What surprises me is that after all the much heralded introduction of the new site in what appears a considerable time ago now it is still not up and running independent of the old site which one has no option but to revert to if one wishes to use the forum.

    I cannot comment as to lack of business as I currently have nothing for sale but I believe this two site affair must be costing sales.

    A couple of friends here who are not Internet auction site afficianados found thecwhole affair too cumbersome to bother with. If this is the case generally I cannot see how Delcampe can attract new buyers.

    Before I left for Kuwait most of my customers were established ones or old clients from places like eBay. I suppose some were fresh customers but will well over 100,000 listings these seemed few abd far between.

    Apologies for any typos - due to my unfsmiliarity using a mobile for accessing the internet and this forum.
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
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    Although currently in Kuwait and have been so for several weeks now I have been keeping a beady eye on the forum.

    I am most surprised that this Paypal payment problem has not been resolved as it was first aired well over a month ago.

    As I currently have no live listings of items for sale I have been using a Galaxy notepad to visit and explore Delcampe.

    What surprises me is that after all the much heralded introduction of the new site in what appears a considerable time ago now it is still not up and running independent of the old site which one has no option but to revert to if one wishes to use the forum.

    I cannot comment as to lack of business as I currently have nothing for sale but I believe this two site affair must be costing sales.

    A couple of friends here who are not Internet auction site afficianados found thecwhole affair too cumbersome to bother with. If this is the case generally I cannot see how Delcampe can attract new buyers.

    Before I left for Kuwait most of my customers were established ones or old clients from places like eBay. I suppose some were fresh customers but will well over 100,000 listings these seemed few abd far between.

    Apologies for any typos - due to my unfsmiliarity using a mobile for accessing the internet and this forum.
    • Creado 30 sept 2016 a 11:16
    • #604768
    The bit you missed is that Delcampe fixed the PAYPAL problem which only applied to users of the old site and not all of them either. However, the problem seems to have surfaced again. Like so many issues on Delcampe - they get fixed and then come back again! And yes the unpredictability of the site must logically be costing sales.

    Alan Catherall
    [Hoatzinstamps]
  • moonstone
    moonstone 100% (55169x)
    advanced

    1025 mensajes

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    Although currently in Kuwait and have been so for several weeks now I have been keeping a beady eye on the forum.

    I am most surprised that this Paypal payment problem has not been resolved as it was first aired well over a month ago.

    As I currently have no live listings of items for sale I have been using a Galaxy notepad to visit and explore Delcampe.

    What surprises me is that after all the much heralded introduction of the new site in what appears a considerable time ago now it is still not up and running independent of the old site which one has no option but to revert to if one wishes to use the forum.

    I cannot comment as to lack of business as I currently have nothing for sale but I believe this two site affair must be costing sales.

    A couple of friends here who are not Internet auction site afficianados found thecwhole affair too cumbersome to bother with. If this is the case generally I cannot see how Delcampe can attract new buyers.

    Before I left for Kuwait most of my customers were established ones or old clients from places like eBay. I suppose some were fresh customers but will well over 100,000 listings these seemed few abd far between.

    Apologies for any typos - due to my unfsmiliarity using a mobile for accessing the internet and this forum.
    • Creado 30 sept 2016 a 11:16
    • #604768
    Couldn't agree more. My sales are OK, but virtually all to repeat buyers or at least others who are established on Delcampe, albeit new to me. I couldn't say when I last had a sale to a 'new or newish member'.

    Problems like this only serve to put people off - I can understand this happening to a new member who will give up immediately to avoid the hassle of contacting the buyer and getting their Paypal email address in order to make a payment.

    Even established members get in touch and say - 'it's YOUR fault, YOUR Paypal link isn't working, Delcampe or Paypal don't get any mention of being at fault.

    The new site should be withdrawn and worked on in the background until complete, with whatever 'bells and whistles' are to go into it, and then launched, this neither one thing or the other is frustrating and as you say, offputting.
  • pipeline
    pipeline 100% (43084x)
    advanced

    448 mensajes

    Dinamarca

    So have I, had one this morning as well, same thing as before.
    • Creado 30 sept 2016 a 7:42
    • #604714
    This morning I have 2 payments from US buyers.
    Both payments were direct via Paypal, and 1 of the buyers write me, that he was unable to pay via Delcampe Wallet.
    I have just looked at all my Paypal payments received for the last couple of months.
    It seems that more and more of the Paypal payments are direct via Paypal, but I have only got this one buyer telling me, that he was unable to pay me via Delcampe Wallet, but I can see that a lot of my buyers have maked 2-3 failed payment attempts before succeeding with the payment, so I think that this must bhe "the never ending Story"
  • tris_nerima
    tris_nerima 97% (58638x)
    advanced

    458 mensajes

    Canadá

    Hello,

    I can confirm we are looking into this.
    • Creado 28 sept 2016 a 9:41
    • #604466
    I have the same problem.The latest today. Also I have accepted a lower bid item and it does not show up anywhere. Not in my invoice box nor when you search for the item number. The item number is 239232540. Please! Please! Please...
  • mainlypostcards
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    I have had one customer report problem paying via PAYPAL ... again!

    Alan Catherall
    [Hoatzinstamps]
    • Creado 30 sept 2016 a 7:08
    • #604703
    Is this by any chance payment for a large order (i.e. multiple items)?

    All the failures I've had have involved 10+ items.

    As some of you know, I also sell on another website. I received their newsletter today and one of the paragraphs covered this very same issue.

    They too have been having problems with failed paypal transactions, but all involving multiple orders.

    I've sent the relevant text to Dimitri.
  • moonstone
    moonstone 100% (55169x)
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    Is this by any chance payment for a large order (i.e. multiple items)?

    All the failures I've had have involved 10+ items.

    As some of you know, I also sell on another website. I received their newsletter today and one of the paragraphs covered this very same issue.

    They too have been having problems with failed paypal transactions, but all involving multiple orders.

    I've sent the relevant text to Dimitri.
    • Creado 1 oct 2016 a 17:54
    • #604992
    You could well be correct, can't recall all of mine, but of 3 that I can, all were for multiple items well over 10
  • mainlypostcards
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    You could well be correct, can't recall all of mine, but of 3 that I can, all were for multiple items well over 10
    • Creado 1 oct 2016 a 18:20
    • #604994
    If that is the issue, it's Paypal's new interface to blame and not Delcampe.

    The other site I am talking about, have managed a temporary fix and have contacted paypal about it.

    If Delcampe has done something similar to try and overcome the issue, maybe it doesn't work in all instances.
  • moonstone
    moonstone 100% (55169x)
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    If that is the issue, it's Paypal's new interface to blame and not Delcampe.

    The other site I am talking about, have managed a temporary fix and have contacted paypal about it.

    If Delcampe has done something similar to try and overcome the issue, maybe it doesn't work in all instances.
    • Creado 1 oct 2016 a 18:26
    • #604996
    Yes, indeed. I assume that's what they did last week, when they announced it had been sorted, but PayPal seems the obvious culprit here.
  • mjocovers
    mjocovers 100% (30501x)
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    474 mensajes

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    Yes, indeed. I assume that's what they did last week, when they announced it had been sorted, but PayPal seems the obvious culprit here.
    • Creado 1 oct 2016 a 18:35
    • #604997
    I just looked back, last 2 weeks, the couple of failed payments were for multiple purchases, But other multiple purchase invoices were paid OK without problem. So it seems random!

    Also I looked at the failed ones earlier in the month, and they were single and multiple purchase orders. There wasn't a pattern
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

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    Delcampe has become an opportunist by referring / suggesting that all works on the new site. Make your PAYPAL payments via the new web site. As I raised in another point in this thread PAYPAL payments through the new site have issues too for sellers. There's no winning. And I don't think using the new site is a good solution for customers at the moment as they will find some settings get changed unexpectedly. What a mess.:dunno:

    Alan Catherall
    [Hoatzinstamps]
    • Creado 20 sept 2016 a 13:02
    • #603197
    It seems more customers are having problems settling via PAYPAL today!
    It wouldn't be so bad if the documentation originating from the new site wasn't so bad as well.

    And so the challenges continue.

    Alan Catherall
    [Hoatzinstamps]
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
    PRO advanced

    1115 mensajes

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    Delcampe has become an opportunist by referring / suggesting that all works on the new site. Make your PAYPAL payments via the new web site. As I raised in another point in this thread PAYPAL payments through the new site have issues too for sellers. There's no winning. And I don't think using the new site is a good solution for customers at the moment as they will find some settings get changed unexpectedly. What a mess.:dunno:

    Alan Catherall
    [Hoatzinstamps]
    • Creado 20 sept 2016 a 13:02
    • #603197
    More customers complaining they can't pay via PAYPAL on the old site.
    It does look a bit deliberate .... :thumbdown:

    Alan Catherall
    [Hoatzinstamps]:smash:
  • tris_nerima
    tris_nerima 97% (58638x)
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    458 mensajes

    Canadá

    More customers complaining they can't pay via PAYPAL on the old site.
    It does look a bit deliberate .... :thumbdown:

    Alan Catherall
    [Hoatzinstamps]:smash:
    • Creado 9 oct 2016 a 17:08
    • #606172
    Same problem with me.I do not know if it's the old site or the new.This is stupid.
  • BobUK
    BobUK --% (6488x)
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    113 mensajes

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    Same problem with me.I do not know if it's the old site or the new.This is stupid.
    • Creado 15 oct 2016 a 10:13
    • #607048
    I have been having the same problem Im afraid, it only seems to be on the site as every thing is ok elsewhere
  • hoatzinstamps
    hoatzinstamps 100% (130419x)
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    I have been having the same problem Im afraid, it only seems to be on the site as every thing is ok elsewhere
    • Creado 15 oct 2016 a 14:50
    • #607086
    Well my buyers seem to be able to make payment.
    The only problem is that I am no longer receiving the PAYPAL payment advice!
    Any when the payments are via the new site I receive the awful Delcampe payment advice with its useless formatting! There seems to be no winning at the moment.

    Alan Catherall
    [Hoatzinstamps]
  • mainlypostcards
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    Well my buyers seem to be able to make payment.
    The only problem is that I am no longer receiving the PAYPAL payment advice!
    Any when the payments are via the new site I receive the awful Delcampe payment advice with its useless formatting! There seems to be no winning at the moment.

    Alan Catherall
    [Hoatzinstamps]
    • Creado 15 oct 2016 a 16:53
    • #607103
    I have one customer who made a direct paypal payment - presumably because he couldn't pay through Delcampe.

    And for another one I've only received the Delcampe notification and nothing from Paypal, but unlike yours, the notification is from the old site.