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sold items not moving

  • mainlypostcards
    Cuenta cerrada
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    3540 mensajes

    Reino Unido

    Sold items aren't moving from ongoing to sold.
  • mainlypostcards
    Cuenta cerrada
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    3540 mensajes

    Reino Unido

    Sold items aren't moving from ongoing to sold.
    • Creado 1 ago 2013 a 14:25
    • #458818
    Made a sale at 6.15. It's now 9 and I still can't send invoice to the buyer, because the item is still stuck in my ongoing sales.

    No doubt it has something to do with the changed appearance of the "payment methods".
  • pouldk
    Cuenta cerrada
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    7 mensajes

    Dinamarca

    Made a sale at 6.15. It's now 9 and I still can't send invoice to the buyer, because the item is still stuck in my ongoing sales.

    No doubt it has something to do with the changed appearance of the "payment methods".
    • Creado 1 ago 2013 a 16:02
    • #458846
    Yes, lets hope they soon find a solution
  • Cuenta eliminada
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    0 mensajes

    Bélgica

    Yes, lets hope they soon find a solution
    • Creado 1 ago 2013 a 18:36
    • #458869
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • mainlypostcards
    Cuenta cerrada
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    3540 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Benjamin,

    It is not a coincidence that it happens at the same time as "improvements" to the check-out system are being made.

    Every time, changes to the website are made, things go wrong.:mad:

    I despair from time to time :angryfire:

    I currently have an ongoing sale of a higher value item to a newbie. This bid was placed as a direct result of me plugging Delcampe/the item of Twitter. I hope things will be sorted by the time this item finishes or we will "lose" this new member again straight away. It's first impressions that count.

    Marianne :d-unhappy:
  • Cuenta eliminada
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    0 mensajes

    Bélgica

    Benjamin,

    It is not a coincidence that it happens at the same time as "improvements" to the check-out system are being made.

    Every time, changes to the website are made, things go wrong.:mad:

    I despair from time to time :angryfire:

    I currently have an ongoing sale of a higher value item to a newbie. This bid was placed as a direct result of me plugging Delcampe/the item of Twitter. I hope things will be sorted by the time this item finishes or we will "lose" this new member again straight away. It's first impressions that count.

    Marianne :d-unhappy:
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • mainlypostcards
    Cuenta cerrada
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    3540 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    I had noticed.

    Benjamin,

    I have brought this up previously, but will do so again.

    1. Could we have a warning when planned changes to the website are made - either a forum post or a banner on the homepage. That way we know in advance that their may be issues with the smooth running of the site.

    and

    2. If there is a particular glitch like this one, again could it be publicly announced, please?

    In the long run it would save you and the others time, if there is a forum post where people are being made aware of a particular problem and can report their experiences, rather than receiving 100's of emails about it, which in my experience are being replied to sometimes several days after the event.
  • wycombe1
    wycombe1 100% (88952x)
    premium

    1949 mensajes

    Reino Unido

    Sold items aren't moving from ongoing to sold.
    • Creado 1 ago 2013 a 14:25
    • #458818
    This appears to be happening again.

    As I pack items I click on the icon to mark the item as sent - but the icon stubbornly refuses to shift to green.

    Its causing me a lot of strife as with big orders I end up looking for something I have already picked and packed!

    Anyone else got this? Or is it peculiar to me!
  • wycombe1
    wycombe1 100% (88952x)
    premium

    1949 mensajes

    Reino Unido

    This appears to be happening again.

    As I pack items I click on the icon to mark the item as sent - but the icon stubbornly refuses to shift to green.

    Its causing me a lot of strife as with big orders I end up looking for something I have already picked and packed!

    Anyone else got this? Or is it peculiar to me!
    • Creado 21 ago 2013 a 10:49
    • #460954
    Had a cup of tea and tried again - all is working again!

    Must try the magical tea more often:)
  • moonstone
    moonstone 100% (55488x)
    advanced

    1030 mensajes

    Reino Unido

    This appears to be happening again.

    As I pack items I click on the icon to mark the item as sent - but the icon stubbornly refuses to shift to green.

    Its causing me a lot of strife as with big orders I end up looking for something I have already picked and packed!

    Anyone else got this? Or is it peculiar to me!
    • Creado 21 ago 2013 a 10:49
    • #460954
    I get this as well from time to time. To sort it, I have to come out of the particular screen / part of the menu which I'm in to something else and then come back to it again, which seems to cure it , but is annoying:mad:
  • Cuenta eliminada
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    Australia

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 21 ago 2013 a 20:35
    • #461008
    I missed that one.

    But I closed an item at 10pm last night, it's now 8 am and it's still showing in my ongoing sales.
  • @webmaster
    Administrador
    @webmaster --% (5x)
    free

    6991 mensajes

    Bélgica

    I missed that one.

    But I closed an item at 10pm last night, it's now 8 am and it's still showing in my ongoing sales.
    • Creado 31 ago 2013 a 2:59
    • #462113
    Hello,


    An API Seller made a mistake yesterday. His system asked that all his 130,000+ sales to be closed. So, our system to close the items was very slooooooow because of that :crying:

    This seller contacted us, and when I saw his email today morning, I immediately fixed everything for him, so the process which closes items is now again correctly functional. everything should be processed very shortly. :cool:

    Note: this did not affect the system to close *sold* items. Only the *unsold* ones.


    Sebastien :d-happy:
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Reino Unido

    Hello,


    An API Seller made a mistake yesterday. His system asked that all his 130,000+ sales to be closed. So, our system to close the items was very slooooooow because of that :crying:

    This seller contacted us, and when I saw his email today morning, I immediately fixed everything for him, so the process which closes items is now again correctly functional. everything should be processed very shortly. :cool:

    Note: this did not affect the system to close *sold* items. Only the *unsold* ones.


    Sebastien :d-happy:
    • Creado 31 ago 2013 a 4:42
    • #462122
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • @webmaster
    Administrador
    @webmaster --% (5x)
    free

    6991 mensajes

    Bélgica

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 1 sept 2013 a 16:18
    • #462276
    You know, a website may be like a truck. It is previewed to handle 10 tons of things.... A bigger one may handle 20 tons of things.

    If 364 days a year, you just carry 5 tons, the smaller (cheaper) one is by far enough and perfect.... but 1 day the carriage is of 15 tons.

    So, as everything, it is a matter of choice. But of course, now that we have had this case, we will put in place a system to handle it better

    Sebastien :d-happy:
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Reino Unido

    You know, a website may be like a truck. It is previewed to handle 10 tons of things.... A bigger one may handle 20 tons of things.

    If 364 days a year, you just carry 5 tons, the smaller (cheaper) one is by far enough and perfect.... but 1 day the carriage is of 15 tons.

    So, as everything, it is a matter of choice. But of course, now that we have had this case, we will put in place a system to handle it better

    Sebastien :d-happy:
    • Creado 2 sept 2013 a 1:33
    • #462294
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • @webmaster
    Administrador
    @webmaster --% (5x)
    free

    6991 mensajes

    Bélgica

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 2 sept 2013 a 3:47
    • #462307
    :cool:
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Portugal

    :cool:
    • Creado 2 sept 2013 a 7:20
    • #462350
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 15 sept 2013 a 14:56
    • #464301
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • mainlypostcards
    Cuenta cerrada
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    3540 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 25 sept 2013 a 16:16
    • #465696
    It happened to me yesterday evening, but tonight was ok. (all my auctions end at 6.15 pm).
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Reino Unido

    It happened to me yesterday evening, but tonight was ok. (all my auctions end at 6.15 pm).
    • Creado 25 sept 2013 a 16:49
    • #465697
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Portugal

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 29 sept 2013 a 16:19
    • #466220
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 29 sept 2013 a 16:44
    • #466222
    Pure coincidence I think. Check the timings I've been quoting - one was something like 6 pm and not sorted at 9 pm and the other one was 6 pm to 8 am in the morning.
  • Cuenta eliminada
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    Portugal

    Pure coincidence I think. Check the timings I've been quoting - one was something like 6 pm and not sorted at 9 pm and the other one was 6 pm to 8 am in the morning.
    • Creado 29 sept 2013 a 17:06
    • #466225
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 29 sept 2013 a 17:07
    • #466226
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)