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“You have a payment pending on this transaction”

  • 4margins
    4margins 100% (16002x)

    132 mensajes

    Reino Unido

    I have just paid someone via IBAN Transfer, but because the default payment option was annoyingly set to “Delcampe Pay” I had to page back and restart the payment process.
    On restarting I find I cannot mark the transaction as “Paid” and am getting the error message “You have a payment pending on this transaction” - which of course I do not, as I have not authorised any such transaction!
    Can you please remove any default option from the payments process and leave it to the buyer to select the appropriate option.
  • @marion
    Administrador
    @marion

    580 mensajes

    Bélgica

    Hello,

    When it comes to issues regarding payments, we ask you to avoid contacting us through our forum.
    I can see via another post that my colleague Miranda has already explained the reasons why.

    Therefore, I invite you to contact us via our contact form providing all the details (item number, seller's nickname): Vinculo (https)

    Thank you for your understanding.

    Kind regards,

    The Delcampe Team
  • 4margins
    4margins 100% (16002x)

    132 mensajes

    Reino Unido

    Hello,

    When it comes to issues regarding payments, we ask you to avoid contacting us through our forum.
    I can see via another post that my colleague Miranda has already explained the reasons why.

    Therefore, I invite you to contact us via our contact form providing all the details (item number, seller's nickname): Vinculo (https)

    Thank you for your understanding.

    Kind regards,

    The Delcampe Team
    This is a general issue that EVERYBODY is facing. Delcampe is trying to bludgeon everyone into using their failing payment system DelcampePay!
    This is the sort of low practice that eBay used to employ with regards to PayPal and should not be replicated here!
  • @marion
    Administrador
    @marion

    580 mensajes

    Bélgica

    This is a general issue that EVERYBODY is facing. Delcampe is trying to bludgeon everyone into using their failing payment system DelcampePay!
    This is the sort of low practice that eBay used to employ with regards to PayPal and should not be replicated here!
    Hello,

    I'm sorry that you felt that we were trying to "bludgeon" you because it is about Delcampe Pay.
    We can assure you that this is not the case.

    You may believe that this is a general issue but it is not because it is about a specific transaction.
    As the forum is public, it is not possible to answer issues regarding specific transactions here.

    We invite you to contact us via our contact form and we will gladly help you.

    Thank you for your understanding.

    Kind regards,

    Marion - Delcampe Customer Service

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