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No notifications, no sold email last night (28/29 sep.

  • klaus_schneider
    klaus_schneider 100% (83961x)
    PRO advanced

    289 mensajes

    Alemania

    Hi there,
    Tonight (23:50 / 00:05) sometimes again no notifications / emails were sent with items sold. Are these messages still being sent?
    Kind regards
  • @thomas
    Cuenta cerrada

    348 mensajes

    Bélgica

    Hello klaus_schneider,

    It seems that we have indeed had problems sending notifications/emails at these times.
    We are investigating to try to determine the causes.

    Sorry for the inconvenience,

    Best Regards,
    --
    Thomas
    Delcampe Team
  • klaus_schneider
    klaus_schneider 100% (83961x)
    PRO advanced

    289 mensajes

    Alemania

    Hi there,
    this is not a new problem, it has been a recurring problem for years. We are dependent on the emails or the notifications. We cannot process and execute orders if this information is not sent. We get so to speak zero information about an incoming order if no emails / notifications are sent. We don't work with the manual Delcampe interface, because that's what the API is for, so it isn't necessary. It is also far too time-consuming to intervene manually here. The customer then complains after days / weeks because he does not receive any information from us. That just again to give the problem the right importance!
    Kind regards

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