Account balance refund
The refund of your account balance will incur administrative fees of €2.00.
However, this operation does not entail any administrative costs when closing your Delcampe account.
We are obliged to maintain closed accounts with a positive balance. In order to ensure the cost of this maintenance, from two years after the closing of the account, we will charge an annual administrative fee equivalent to 12.5% of the account balance.
In the case of an import, in addition to the import VAT due in the buyer's country of residence and transferred to the receiving office in that country, Delcampe also charges an administrative fee amounting to 5% of the value of the imported good.
More info for users from the United Kingdom, click here.
More info for users from the European Union, click here.
Nickname missing when you make a payment
Your nickname must be provided with your payment to ensure that your account is credited as quickly as possible. Otherwise, it makes our work more difficult and lengthens the transaction time. If your nickname is missing, you will be charged the following handling fees:
- The first time your nickname is missing, we'll inform you free of charge.
- After that, we will invoice €10.00 each time you make a payment and your nickname is missing.
Payment of less than €5.00 (except Delcampe Pay)
We ask that you not credit your Delcampe account for amounts less than €5.00. For all amounts less than this amount:
- We'll inform you free of charge for the first payment.
- After that, we will invoice you €5.00 for each payment under this amount.
Payment to the former Delcampe bank account
Our bank information is as follows:
IBAN : BE38 3631 8432 2672
BIC : BBRUBEBB
If your payment is sent to the old account, we will invoice you €10.00 for the administrative handling of the error.