Verification of my Delcampe Pay Account

Verification of your Delcampe Pay account lets you withdraw money from your account. 

This article covers the following topics:

• How to verify your Delcampe Pay Account
• What documents do I need to send to verify my Delcampe Pay Account?
• Problems verifying the Delcampe Pay Account
  
  

How to verify your Delcampe Pay Account 

I have a personal Delcampe Pay Account

1. Go to "Delcampe Pay: Identity verification"
2. Fill in the fields with an asterisk in the “Personal information” section 
3. Upload a scan of your proof of identity by clicking on
   

   Tip: Go to the following section to find out which documents you need to upload: "What documents do I need to send to verify my Delcampe Pay Account?"

4. Click on
   
   

Note: once verification is completed on your side, our secure payment partner will verify your identity.
This manual verification can take up to five working days. You will receive a confirmation email when the verification is complete.

I have a professional Delcampe Pay Account

1. Go to "Delcampe Pay: Identity verification"
2. Select your professional status from among the following statuses: Self-employed, Company or Non-profit.
3. Fill in the fields with an asterisk in the “Personal information” and the “Information about the representative” sections.
4. Upload each of the documents requested by clicking on  each time
   

   Tip: Go to the following section to find out which documents you need to upload: "What documents do I need to send to verify my Delcampe Pay Account?"

5. Click on
   
   

Note: once the verification is completed on your side, our secure payment partner will verify your identity. This manual verification can take up to five working days. You will receive a confirmation email when the verification is complete.

What documents do I need to send to verify my Account?

I have a personal Delcampe Pay Account

Depending on your country of residence, one of these three documents will be required:

• ID card (both sides)
• Passport (photo and personal information page)
• Driving licence (both sides)
  
  

I have a professional Delcampe Pay Account 

You must provide one of the following valid management identification documents:

• Valid passport (photo and personal information page)
• ID card (both sides)
• Driving licence (both sides)

Depending on your professional status, you may also be asked to provide a copy of other documents. 

The list below provides the documents required depending on your professional status and your country of residence. A translation may be required depending on your country of residence. The documents must be translated into English.

List of documents for “Self-employed” status:

List of documents for “Company” status: 

For this status, you must also fill in and provide a declaration for your company’s shareholders: Shareholder Declaration.doc

List of documents for “Non-profit” status:

Note: In accordance with European legislation (GDPR), the data are not kept by Delcampe but are provided to our secure payments partner.

Problems verifying the Delcampe Pay Account. 

You will be informed by email if your account could not be validated.

To obtain more information about the documents rejected: 

1. Go to "Delcampe Pay: Identity verification"
2. Go to “documents rejected" in the “Identity documents” section.
   The documents rejected are indicated by the  icon.
   
   The reason for the rejection is found in the “Reason” column.
   
   
   
   
   
3. Upload another type of document for each document rejected by clicking on