Adding money to my Delcampe Pay account by bank transfer
If you wish to credit your Delcampe Pay account by bank transfer for the 1st time time, please follow the instructions below.
Please note that the possibility to credit your Delcampe Pay account by bank transfer is only available if your account currency is Euros.
This article covers the following topics:
- How to add money to my Delcampe Pay account by bank transfer?
- How soon will my payment be added to my account?
How to add money to my Delcampe Pay account by bank transfer?
- Go to "Manage: Add money"
- Under "Bank transfer", click on "Add money by bank transfer"
- Read the instructions carefully, as they will help you make the transfer with your bank.
Please note that the transfer does not take place automatically via the website. You must make the transfer yourself using these instructions.
Tip: You can print this information by clicking on the "Print" icon at the top of the page
Please note that the IBAN to which we invite you to make the transfer is personal to you. If, at a later date, you wish to credit your Delcampe Pay account again by bank transfer, you will still have to make the payment to this IBAN. It is no longer necessary to use the feature "Add money by bank transfer" in your Delcampe Pay account.
How soon will my payment be added to my account?
The money transferred will be added at the earliest 2 days after your transfer.
If, after 14 calendar days, the amount has not been added to your Delcampe Pay balance, please contact our customer service and provide us with proof of payment (pdf document, scan or photo). The following information must be visible on the document:
- the IBAN of the paying account
- the IBAN of the beneficiary account
- the amount paid
- the payment date
- the message you entered