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Buyers state have not received item but..........

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    • Created on 22 Aug 2011 at 17:00
    • #348176
    Possibly not - first, I've had buyers leave feedback even before I've posted items, and second, I recently sent a small packet to Italy which took almost three weeks to get there from England. I could have cycled there quicker! Apparently it was delayed in Italian Customs because it wasn't just a standard letter.
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    • Created on 22 Aug 2011 at 17:00
    • #348176
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    • Created on 23 Aug 2011 at 03:05
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    Possibly not - first, I've had buyers leave feedback even before I've posted items, and second, I recently sent a small packet to Italy which took almost three weeks to get there from England. I could have cycled there quicker! Apparently it was delayed in Italian Customs because it wasn't just a standard letter.
    • Created on 23 Aug 2011 at 02:05
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    • Created on 23 Aug 2011 at 09:38
    • #348278
    Yes,

    I've lost a few lots to Italy - there is definitely a problem there at times with delivery - I suspect theft. Registered/ International Signed For mail seems to be OK, but then if the item(s) are of low value, it's probably unlikely buyer will pay for it - particularly at UK rates!!!!
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    • Created on 23 Aug 2011 at 09:38
    • #348278
    No, but I could scoot there on my trusty Lambretta - cool or what?
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    No, but I could scoot there on my trusty Lambretta - cool or what?
    • Created on 23 Aug 2011 at 13:12
    • #348302
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    • Created on 23 Aug 2011 at 14:46
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    • Created on 23 Aug 2011 at 18:00
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  • wassail
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    • Created on 23 Aug 2011 at 03:05
    • #348208
    I agree with the person above I believe there is only probably 1% of buyers who would claim they have not received it if they had.(If that).
    The fact regarding mailing TO or FROM a NON-European UNION country (I use caps to draw attention) To ANY European UNION country one MUST put a Customs label on it, REGARDLESS of the value, BUT, if it holds only postcards , then write on the label "CARD-PRINTED MATTER ONLY." (Do not put VINTAGE or even the word postcard because I have had two REGISTERED packets stolen, because of this).
    The packet will pass thro' customs quicker and they are less likely to open it to see IF it SHOULD have had a customs label on it! This is GLOBAL procedure and is the rule all over the world. Also ALWAYS PRINT the Address in FULL. Do not abbreviate. Again I had two envelopes go to Japan of all places instead of the UNITED KINGDOM, because the sender put only "UK" (so I was informed) Furthermore, only a SENDER can initiate a search for a lost item, the recipient can not. USPS Mail in the States, will not even allow a sender from the States to do that IF they sent a packet to a European UNION country and did NOT put a customs label on it. All this info as of July 2011.
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    I agree with the person above I believe there is only probably 1% of buyers who would claim they have not received it if they had.(If that).
    The fact regarding mailing TO or FROM a NON-European UNION country (I use caps to draw attention) To ANY European UNION country one MUST put a Customs label on it, REGARDLESS of the value, BUT, if it holds only postcards , then write on the label "CARD-PRINTED MATTER ONLY." (Do not put VINTAGE or even the word postcard because I have had two REGISTERED packets stolen, because of this).
    The packet will pass thro' customs quicker and they are less likely to open it to see IF it SHOULD have had a customs label on it! This is GLOBAL procedure and is the rule all over the world. Also ALWAYS PRINT the Address in FULL. Do not abbreviate. Again I had two envelopes go to Japan of all places instead of the UNITED KINGDOM, because the sender put only "UK" (so I was informed) Furthermore, only a SENDER can initiate a search for a lost item, the recipient can not. USPS Mail in the States, will not even allow a sender from the States to do that IF they sent a packet to a European UNION country and did NOT put a customs label on it. All this info as of July 2011.
    • Created on 27 Aug 2011 at 18:14
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  • wassail
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    • Created on 28 Aug 2011 at 02:54
    • #348725
    I should have mentioned this does not apply to an ordinary "letter" envelope; but then, who would send a precious postcard (to the collector) in an ordinary envelope? They should be sent in a cardboard mailer, and if not, sandwiched in something inflexible, or in a RIGID plastic sleeve in a strong well sealed envelope. It rains a lot here in Britain, and I have had ordinary envelopes come open they have been so damp, and a card is easily creased. However, It is then not a letter, but a "packet", and a packet requires a customs label as I said before. Customs labels, airmail stickers, and receipts as proof of posting are handed over for free on request. Paypal DO NOT require that you MUST send registered in order to claim, you need only "Proof of posting".
  • tony41
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    I should have mentioned this does not apply to an ordinary "letter" envelope; but then, who would send a precious postcard (to the collector) in an ordinary envelope? They should be sent in a cardboard mailer, and if not, sandwiched in something inflexible, or in a RIGID plastic sleeve in a strong well sealed envelope. It rains a lot here in Britain, and I have had ordinary envelopes come open they have been so damp, and a card is easily creased. However, It is then not a letter, but a "packet", and a packet requires a customs label as I said before. Customs labels, airmail stickers, and receipts as proof of posting are handed over for free on request. Paypal DO NOT require that you MUST send registered in order to claim, you need only "Proof of posting".
    • Created on 28 Aug 2011 at 05:08
    • #348739
    Proof of posting is NOT sufficient for Paypal. If you are unable to provide proof of delivery or a tracking number, Paypal will always refund a buyer if non-delivery is claimed.
    In the United Kingdom, a certificate of posting will enable you to claim conpensation from Royal Mail for the loss of the item posted up to an upper limit of 100 times the basic first class postage. You will probably have to be able to give some proof of the value of the lost item.
    This is the theory. It has not happened to me. Perhaps someone to whom it has happened can adise further.
    Tony
  • wassail
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    Proof of posting is NOT sufficient for Paypal. If you are unable to provide proof of delivery or a tracking number, Paypal will always refund a buyer if non-delivery is claimed.
    In the United Kingdom, a certificate of posting will enable you to claim conpensation from Royal Mail for the loss of the item posted up to an upper limit of 100 times the basic first class postage. You will probably have to be able to give some proof of the value of the lost item.
    This is the theory. It has not happened to me. Perhaps someone to whom it has happened can adise further.
    Tony
    • Created on 28 Aug 2011 at 08:32
    • #348750
    It appears then that we can get different information from paypal themselves. If sending overseas from Britain, one can send airmail, registered airmal or airsure.
    Registered mail (Globally not just Britain) is tracked ONLY in the senders country, but once it leaves the shores of the senders country the item is no longer tracked, BUT it is signed for at the door.
    Airsure IS tracked in both countries BUT it is NOT signed for at the door. There is only a few pence difference between registered and Airsure.
    If what you say regarding proof of posting not being enough, then Paypal need to know that sending by registered mail does NOT guarantee the item arriving, I had two large packets of cards stolen both sent registered mail. The tracking number (Regist Only) is useless as it is not tracked ALL the way. If lost/stolen the sender ONLY can claim from the mail provider and the seller must repay the buyer in FULL .
    This is because Each has a responsibility within a transaction. The buyers responsibility is to pay the amount stated plus PP within a reasonable or given time. Once done, the responsibility of the buyer ends within that transaction. The sellers responsibility is to make sure that the item gets to the buyer, and THEIR responsibility does not end until the packet is in the hands of the buyer. I have this in writring from Paypal. The sender is totally responsible for an item getting to the recipient and has been confirmed by Royal Mail, USPS, and Swiss Post, again Global procedure.
  • wassail
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    It appears then that we can get different information from paypal themselves. If sending overseas from Britain, one can send airmail, registered airmal or airsure.
    Registered mail (Globally not just Britain) is tracked ONLY in the senders country, but once it leaves the shores of the senders country the item is no longer tracked, BUT it is signed for at the door.
    Airsure IS tracked in both countries BUT it is NOT signed for at the door. There is only a few pence difference between registered and Airsure.
    If what you say regarding proof of posting not being enough, then Paypal need to know that sending by registered mail does NOT guarantee the item arriving, I had two large packets of cards stolen both sent registered mail. The tracking number (Regist Only) is useless as it is not tracked ALL the way. If lost/stolen the sender ONLY can claim from the mail provider and the seller must repay the buyer in FULL .
    This is because Each has a responsibility within a transaction. The buyers responsibility is to pay the amount stated plus PP within a reasonable or given time. Once done, the responsibility of the buyer ends within that transaction. The sellers responsibility is to make sure that the item gets to the buyer, and THEIR responsibility does not end until the packet is in the hands of the buyer. I have this in writring from Paypal. The sender is totally responsible for an item getting to the recipient and has been confirmed by Royal Mail, USPS, and Swiss Post, again Global procedure.
    • Created on 28 Aug 2011 at 09:03
    • #348753
    Ps -I forgot to add that the reason I was repaid in full for non receipt of the cards despite the seller having proof of postage (they were sent registered mail) was because the country of the seller was not in the European UNION. If the transaction was between members of european UNION Countries, and they had proof of posting (registered or not) the buyer would not get their money back. (That happened to me back in Feb.)
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    I should have mentioned this does not apply to an ordinary "letter" envelope; but then, who would send a precious postcard (to the collector) in an ordinary envelope? They should be sent in a cardboard mailer, and if not, sandwiched in something inflexible, or in a RIGID plastic sleeve in a strong well sealed envelope. It rains a lot here in Britain, and I have had ordinary envelopes come open they have been so damp, and a card is easily creased. However, It is then not a letter, but a "packet", and a packet requires a customs label as I said before. Customs labels, airmail stickers, and receipts as proof of posting are handed over for free on request. Paypal DO NOT require that you MUST send registered in order to claim, you need only "Proof of posting".
    • Created on 28 Aug 2011 at 05:08
    • #348739
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  • wassail
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    • Created on 28 Aug 2011 at 15:48
    • #348768
    I understand perfectly and I know what you say is true, because none of the tellers in the post office said anything to me neither! in fact I don't think half of them are aware of the facts themselves. Its only when one is faced with a situation and one has to ring paypal, ring customs, ring Royal mail, get in touch with mail services overseas, the central office for re-directed mail (In Ireland), that all this info becomes apparent, and that is really the point I am making. It is distressing to buyer and seller alike especially if you deal with each other on a regular basis,
    Basically if you send a Packet (not a normal letter envelope and the weight of a normal letter) to or from a non-European UNION country, you MUST put a customs label on it and write on it "Printed matter only". (I was told also, it is less likely to go astray if it has one on).
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    I understand perfectly and I know what you say is true, because none of the tellers in the post office said anything to me neither! in fact I don't think half of them are aware of the facts themselves. Its only when one is faced with a situation and one has to ring paypal, ring customs, ring Royal mail, get in touch with mail services overseas, the central office for re-directed mail (In Ireland), that all this info becomes apparent, and that is really the point I am making. It is distressing to buyer and seller alike especially if you deal with each other on a regular basis,
    Basically if you send a Packet (not a normal letter envelope and the weight of a normal letter) to or from a non-European UNION country, you MUST put a customs label on it and write on it "Printed matter only". (I was told also, it is less likely to go astray if it has one on).
    • Created on 28 Aug 2011 at 16:36
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    • Created on 29 Aug 2011 at 02:50
    • #348786
    The requirement for a customs label only applies to Small Packets, which must have the words 'Small Packet' written on the front; if the weight is below the cut-off point of 100g I send mailers out as regular airmail letters and to date I've had no problems with sending - except for a small packet to Italy!

    You can read up on the requirements on the Royal Mail website

    Link (http)
  • wassail
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    The requirement for a customs label only applies to Small Packets, which must have the words 'Small Packet' written on the front; if the weight is below the cut-off point of 100g I send mailers out as regular airmail letters and to date I've had no problems with sending - except for a small packet to Italy!

    You can read up on the requirements on the Royal Mail website

    Link (http)
    • Created on 29 Aug 2011 at 03:45
    • #348792
    I read that too! and I rang Royal Mail head office and they said ANY packet, after all who is to know if there are diamonds in there unless you DECLARE it. That is the point. You are declaring WHAT is in the packet large or small. I was also told by them, and it was confirmed by the central re-directed mail office, that those that get through do so by mere chance nothing else, that it is sheer luck, because they only random check, those that DO NOT have a customs label on, each packet is not checked. I have had packets opened on at least 4 occassions by customs, to see IF the packet SHOULD have had a label on it, and whether or not it should have ,it was re-sealed and sent to my mail sorting office who required a signature at the door and £12 for the privilidge!! Furthermore, if the value of the content is above £18 you will (if checked) be charged customs again! I always ask the seller to put the value below that amount in any currency. I am friendly with a well known seller on ebay, who is a long life dealer in postcards and they can confirm everything I have said , but check it out , no good asking the local post office, speak personally to those at the top!

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