Cards lost in the mail

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  • mainlypostcards

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    • Created on 22 Dec 2010 at 22:19
    • #311201
    That's a tricky one.
    In order to claim you fees back from Delcampe you first have to leave your buyer neutral or negative feedback. Given that it's not your buyer's fault that the items didn't get to him, that would be a rather harsh thing to do. Personally, I would absorb the cost of the fees myself.

    Marianne
  • xtf70

    1490 messages

    United Kingdom

    That's a tricky one.
    In order to claim you fees back from Delcampe you first have to leave your buyer neutral or negative feedback. Given that it's not your buyer's fault that the items didn't get to him, that would be a rather harsh thing to do. Personally, I would absorb the cost of the fees myself.

    Marianne
    • Created on 23 Dec 2010 at 02:29
    • #311214
    I don't think there's any way Delcampe would consider refunding fees since payment was made and the cards sent

    Your only recourse would be to claim against Royal Mail for the value of the cards and cost of postage, for which you would have to have a Certificate of Posting and proof of value; even then the best you may get will be a book of first-class stamps...
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    • Created on 22 Dec 2010 at 22:19
    • #311201
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    • Created on 23 Dec 2010 at 19:40
    • #311342
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    • Created on 24 Dec 2010 at 17:36
    • #311446
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    • Created on 24 Dec 2010 at 17:36
    • #311446
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    • Created on 24 Dec 2010 at 20:37
    • #311472
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    • Created on 25 Dec 2010 at 04:29
    • #311482
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    • Created on 26 Dec 2010 at 19:26
    • #311669
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  • xtf70

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    • Created on 26 Dec 2010 at 19:59
    • #311670
    My local postmaster always gives me a pad (or a half-pad if he's a bit short) and I always note ALL letters going out - you never know which one is going to go walkabout

    It also gives a little extra reassurance to buyers if their lot has been delayed when you tell them that you have proof of posting and that they will not suffer any financial penalty if it doesn't arrive
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    My local postmaster always gives me a pad (or a half-pad if he's a bit short) and I always note ALL letters going out - you never know which one is going to go walkabout

    It also gives a little extra reassurance to buyers if their lot has been delayed when you tell them that you have proof of posting and that they will not suffer any financial penalty if it doesn't arrive
    • Created on 27 Dec 2010 at 07:19
    • #311718
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    • Created on 27 Dec 2010 at 08:10
    • #311731
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