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3DSecure authentication failed

  • Oppeneimer
    Oppeneimer 100% (94x)

    3 messages

    United States

    Hello,
    I’ve used Mangopay before, but today, while trying to pay for a purchase, a message came up that “3DSecure authentication failed.”
    I called my bank to see if they were blocking Mangopay (i’m in the US and they thought it was fraudulent before) but they insisted they weren’t.
    I tried deleting my bank card and re-adding it, but got the same message.
    Any ideas what i could do?
    Thank you.
    board
  • @elise
    Administrator
    @elise

    748 messages

    Belgium

    Hello,
    I’ve used Mangopay before, but today, while trying to pay for a purchase, a message came up that “3DSecure authentication failed.”
    I called my bank to see if they were blocking Mangopay (i’m in the US and they thought it was fraudulent before) but they insisted they weren’t.
    I tried deleting my bank card and re-adding it, but got the same message.
    Any ideas what i could do?
    Thank you.
    • Created on 10 Apr 2024 at 14:21
    • #1722416
    Hello,

    Thank you for your message.

    If you need assistance with Mangopay, please contact us though our contact form: Link (https)

    Best regards,

    Elise - Customer service
  • Oppeneimer
    Oppeneimer 100% (94x)

    3 messages

    United States

    Hello,

    Thank you for your message.

    If you need assistance with Mangopay, please contact us though our contact form: Link (https)

    Best regards,

    Elise - Customer service
    • Created on 12 Apr 2024 at 06:04
    • #1723379
    Hello, i did that last Thursday (April 11); still waiting for an answer.
    Thank you.
  • @cecilia
    Administrator
    @cecilia

    639 messages

    Belgium

    Hello, i did that last Thursday (April 11); still waiting for an answer.
    Thank you.
    • Created on 15 Apr 2024 at 15:31
    • #1725815
    Hello,

    After verification, we do not see any emails sent from you via our contact form. Please resend the email.

    Thank you in advance.

    Have a nice day.

    Kind regards,
    The Delcampe Team
  • Oppeneimer
    Oppeneimer 100% (94x)

    3 messages

    United States

    Hello,

    After verification, we do not see any emails sent from you via our contact form. Please resend the email.

    Thank you in advance.

    Have a nice day.

    Kind regards,
    The Delcampe Team
    • Created on 16 Apr 2024 at 02:36
    • #1726007
    Thank you for your response.
    I just re-submitted my request (twice, it was rejected the first time, which is probably what happened the last time), and it seems to have gone through.
    Thank you for any help you are able to give.

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