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Payment Declined

  • 4margins
    4margins 100% (16258x)

    132 messages

    United Kingdom

    I have been trying to pay a seller using Delcampe Pay but the transaction is being declined on the grounds that my card limit is up to its maximum. This is not true, so is presumably a standard error message issued when transactions are declined by my bank.
    I have been in contact with my bank, Santander, and they tell me that the reason for the refusal to authorise this payment is due to the fact that Delcampe Pay is attempting to process the transaction as a “Chip and Pin” transaction as if I was physically present to make the transaction, instead of processing it as an “Online” transaction.
    I have made two successful transactions previously on 14th February using Delcampe Pay which were allowed by my bank (Santander) but they say they cannot authorise further transactions using the “Chip and Pin” method for security reasons.
    Can somebody at Delcampe please sort this out?
  • wycombe1
    wycombe1 100% (86938x)
    premium

    1914 messages

    United Kingdom

    You should contact Delcampe direct:

    Link (https)
  • @miranda
    Administrator
    @miranda

    525 messages

    Belgium

    I have been trying to pay a seller using Delcampe Pay but the transaction is being declined on the grounds that my card limit is up to its maximum. This is not true, so is presumably a standard error message issued when transactions are declined by my bank.
    I have been in contact with my bank, Santander, and they tell me that the reason for the refusal to authorise this payment is due to the fact that Delcampe Pay is attempting to process the transaction as a “Chip and Pin” transaction as if I was physically present to make the transaction, instead of processing it as an “Online” transaction.
    I have made two successful transactions previously on 14th February using Delcampe Pay which were allowed by my bank (Santander) but they say they cannot authorise further transactions using the “Chip and Pin” method for security reasons.
    Can somebody at Delcampe please sort this out?
    • Created on 2 Mar 2022 at 07:42
    • #1389880
    Dear "4margins",

    When it comes to Delcampe Pay and more specifically an issue with your payments, we ask you to avoid contacting us through our forum.
    The forum is a public space in which we cannot, for obvious reasons, share any personal details.
    As such, your post cannot be answered through this channel.

    For any similar requests, please also use our contact form available at this address: Link (https)

    Thank you,
    Miranda
  • 4margins
    4margins 100% (16258x)

    132 messages

    United Kingdom

    Excuse me Miranda, this is a forum for Delcampe Pay. What is the point of it otherwise?
  • cassander_thucelius
    Closed account

    1428 messages

    Germany

    It would be good to answer the question in a generic way at least, so it can be found by others who may face similar problems.
  • @miranda
    Administrator
    @miranda

    525 messages

    Belgium

    Excuse me Miranda, this is a forum for Delcampe Pay. What is the point of it otherwise?
    • Created on 2 Mar 2022 at 10:48
    • #1389985
    Hello,

    yes, it is a Delcampe Pay forum but you are having a specific issue with your account.
    And whether it's linked to Delcampe Pay or Delcampe, the best thing in case of an issue is to always contact Delcampe through its contact form.
    The forum remains a public space to discuss a generic case or imitate a talk about a specific topic.
    It cannot be used to receive a personal help to a topic which cannot be discussed on the forum if private details are involved, which is your case here.

    The many reasons to use a contact form instead of a forum and this applies to any other website you might use:

    1. It's the direct way to have your case handled by a person of the customer service
    2. Customer service can share with your private details which cannot shared online.
    3. Depending on the volume of emails we receive, forum topics might not be handled as quickly as an email through the contact form.


    I'll get back to you again by email.

    Regards,
    Miranda
  • @miranda
    Administrator
    @miranda

    525 messages

    Belgium

    It would be good to answer the question in a generic way at least, so it can be found by others who may face similar problems.
    • Created on 3 Mar 2022 at 04:44
    • #1390099
    Hello,

    Yes, if the answer is generic it can help but this means that the case is generic.
    This is a particular case that this member is experiencing and the outcome might not benefit other members.

    Regards,
    Miranda

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