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Major Delcampe survey ...

  • Roterosen
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    122 Beiträge

    Thailand

    In my opinion, DC is handling this poorly. Why? Despite receiving extensive feedback on the changes and issues from user, they refuse to share their analysis of the impact these changes have had. Unlike in the past, DC has not provided any current website or user data, and I can’t help but wonder why. This so-called "major" survey focuses solely on the new payment system. Sharing updated data on how their website is actually performing (users, sales, etc.) would go a long way in building trust, but it seems they are reluctant—or perhaps afraid—to do so.
  • martin52
    martin52 100% (18471x)
    standard

    1646 Beiträge

    Schweiz

    In my opinion, DC is handling this poorly. Why? Despite receiving extensive feedback on the changes and issues from user, they refuse to share their analysis of the impact these changes have had. Unlike in the past, DC has not provided any current website or user data, and I can’t help but wonder why. This so-called "major" survey focuses solely on the new payment system. Sharing updated data on how their website is actually performing (users, sales, etc.) would go a long way in building trust, but it seems they are reluctant—or perhaps afraid—to do so.
    • Erstellt am 15.11.2024 um 13:25
    • #1824060
    I disagree, because we all have the chance to send a message in direct to Mr. D with the promise, he reads them all........here is my request:
    :rules:

    disregarding the other damages, we sellers had to suffer in 2024, the WORST of all was to introduce the lower-bis option by force (against the will of many sellers) By this, you have undermined the integrity and competence of all sellers. Once a buyer is allowed to place such unwanted underbids, he will of course continue that way and never accept the initial price anymore. Okay, we can ignore or refuse such lower bids, but this causes only a lot of tensions and "bad blood" between buyer and seller. Before, it was PERFECT: we had the choice, either to accept or to decline that option as a whole. Now buyers are INVITED to - no matter the seller does not want that. Be a good sport and go back to the previous setting, then my MAIN PROBLEM is solved. Thanks in advance
  • Roterosen
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    122 Beiträge

    Thailand

    I disagree, because we all have the chance to send a message in direct to Mr. D with the promise, he reads them all........here is my request:
    :rules:

    disregarding the other damages, we sellers had to suffer in 2024, the WORST of all was to introduce the lower-bis option by force (against the will of many sellers) By this, you have undermined the integrity and competence of all sellers. Once a buyer is allowed to place such unwanted underbids, he will of course continue that way and never accept the initial price anymore. Okay, we can ignore or refuse such lower bids, but this causes only a lot of tensions and "bad blood" between buyer and seller. Before, it was PERFECT: we had the choice, either to accept or to decline that option as a whole. Now buyers are INVITED to - no matter the seller does not want that. Be a good sport and go back to the previous setting, then my MAIN PROBLEM is solved. Thanks in advance
    • Erstellt am 15.11.2024 um 14:44
    • #1824147
    I think you missed the point... DC wants input but DON'T share output...
    NO communication on how all the changes actually reflect in members, users, sales etc...
    Why are they hiding statistics? They were much more transparent in the past...
  • Servitel
    Servitel
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    394 Beiträge

    Schweiz

    Hi to everybody !
    I represent 18 clients and I have answered with a personal message to Mr. Delcampe asking for revert back to the old payment system where sellers pay commissions and buyers can pay by bank transfer credit card, paypal or any other system (like e*)

    I agree with @Roterosen the actual low bid system is not useful. Before the change to the lower offer system my clients received offers at a 5/10% discount even for items that had just been put on sale. And the sales were excellent. Now they only receive offers at -30% which logically are all rejected
  • stevehillstamps
    stevehillstamps 100% (14515x)
    PRO standard

    223 Beiträge

    Vereinigtes Königreich

    I think you missed the point... DC wants input but DON'T share output...
    NO communication on how all the changes actually reflect in members, users, sales etc...
    Why are they hiding statistics? They were much more transparent in the past...
    • Erstellt am 15.11.2024 um 21:11
    • #1824195
    Delcampe have not shared that data for a long time. Very few companies share the results of their market research or sales position unless it reflects positively on them outside of their annual results season (including messages just before the results to manage expectations of shareholders) when they are oblidged to share some negative news.

    If sales had surged when the new system came in we would have heard about it!
  • stevehillstamps
    stevehillstamps 100% (14515x)
    PRO standard

    223 Beiträge

    Vereinigtes Königreich

    Hi to everybody !
    I represent 18 clients and I have answered with a personal message to Mr. Delcampe asking for revert back to the old payment system where sellers pay commissions and buyers can pay by bank transfer credit card, paypal or any other system (like e*)

    I agree with @Roterosen the actual low bid system is not useful. Before the change to the lower offer system my clients received offers at a 5/10% discount even for items that had just been put on sale. And the sales were excellent. Now they only receive offers at -30% which logically are all rejected
    • Erstellt am 16.11.2024 um 03:00
    • #1824225
    I'm with you on the first, buyer fees should be abolished and were only bought in to hide a fee rise that disproportionally affected the bigger sellers due to the abolition of gold and volume discounts on listing and fvf fees.

    For the second, I'm not sure what the difference is with mangopay/paypal and e* as it is now for payments. I think that Delcampe needed to make this change due to legal issues. Previously, I think the majority of payment issues buyers and sellers were encountering were when payment was made off site via cheque, cash or direct bank transfer. I was only accepting Paypal/ Delcampe Pay prior to the change because of this, so have seen no difference.
  • Servitel
    Servitel
    free

    394 Beiträge

    Schweiz

    I'm with you on the first, buyer fees should be abolished and were only bought in to hide a fee rise that disproportionally affected the bigger sellers due to the abolition of gold and volume discounts on listing and fvf fees.

    For the second, I'm not sure what the difference is with mangopay/paypal and e* as it is now for payments. I think that Delcampe needed to make this change due to legal issues. Previously, I think the majority of payment issues buyers and sellers were encountering were when payment was made off site via cheque, cash or direct bank transfer. I was only accepting Paypal/ Delcampe Pay prior to the change because of this, so have seen no difference.
    • Erstellt am 16.11.2024 um 04:42
    • #1824285
    Hi Steve
    For e* payment I means Delcampe use the same payment system: ALL payments go to Delcampe and THEN Delcampe send money to the seller. With this system Delcampe clear any lack of commission payment

    As stated by Sebastien Delcampe during youtube conference Delcampe have changed commission payment system due to too many lack of commission payments.
  • Roterosen
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    122 Beiträge

    Thailand

    I assume DC is reading all this, hence here is my pledge...

    COMMUNICATE!

    1. Traffic Metrics
    2. Engagement Metrics
    3. Additional Marketplace-Specific Metrics

    This would build credibility, fosters trust, encourages engagement, attracts new users, and differentiates from the competition.

    DC's own statement from 2020 was the latest to be found...

    "As of its 20th anniversary in 2020, the platform served over one million collectors monthly. It is recognized as the leading marketplace in its niche, "Collections and Antiquities," and is ranked among the top 30 global marketplaces by Cross-Border Commerce Europe. Over 10,000 items are sold daily, emphasizing its strong community and vibrant trade activity."

    But then ... while transparency is beneficial, sharing DECLINING TRENDS can backfire!
    We can only speculate if this is the reason they not share any metrics since 2020.
  • sammlerkalle
    sammlerkalle 100% (12542x)
    PRO free

    873 Beiträge

    Deutschland

    I assume DC is reading all this, hence here is my pledge...

    COMMUNICATE!

    1. Traffic Metrics
    2. Engagement Metrics
    3. Additional Marketplace-Specific Metrics

    This would build credibility, fosters trust, encourages engagement, attracts new users, and differentiates from the competition.

    DC's own statement from 2020 was the latest to be found...

    "As of its 20th anniversary in 2020, the platform served over one million collectors monthly. It is recognized as the leading marketplace in its niche, "Collections and Antiquities," and is ranked among the top 30 global marketplaces by Cross-Border Commerce Europe. Over 10,000 items are sold daily, emphasizing its strong community and vibrant trade activity."

    But then ... while transparency is beneficial, sharing DECLINING TRENDS can backfire!
    We can only speculate if this is the reason they not share any metrics since 2020.
    • Erstellt am 16.11.2024 um 06:38
    • #1824429
    I copied what you see in the graphic from the current homepage. Whether the numbers are correct is another matter. At least the first number doesn't seem to be, as there are currently only around 80 million offers.
    board
  • sammlerkalle
    sammlerkalle 100% (12542x)
    PRO free

    873 Beiträge

    Deutschland

    If you want to see how visitor numbers are developing, you can look here, for example:
    Link (https) (in German)
  • Servitel
    Servitel
    free

    394 Beiträge

    Schweiz

    This is a traffic report
    board
  • Roterosen
    Account geschlossen
    free

    122 Beiträge

    Thailand

    If you want to see how visitor numbers are developing, you can look here, for example:
    Link (https) (in German)
    • Erstellt am 16.11.2024 um 07:24
    • #1824468
    Thanks, have seen it. If someone has a premium account for that tool, a time frame 2022-2024 would be great to see...
  • Roterosen
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    122 Beiträge

    Thailand

    This is a traffic report
    • Erstellt am 16.11.2024 um 07:27
    • #1824474
    Thx, not sure if accurate and seems for just a month...
  • Servitel
    Servitel
    free

    394 Beiträge

    Schweiz

    Thx, not sure if accurate and seems for just a month...
    • Erstellt am 16.11.2024 um 07:43
    • #1824486
    this is the traffic from search results not the full traffic

    This mean D* have some problems on search engines
  • sammlerkalle
    sammlerkalle 100% (12542x)
    PRO free

    873 Beiträge

    Deutschland

    Here is an overview of how Delcampe's profit has developed in recent years (in German). Please search for the word "Gewinn" (top right) - it means "profit". Of course, it will be exciting to see how the year 2024 develops. You can see that there around July. But even if the changes mean that Delcampe has more profit again, that doesn't change anything for me. Because I can't buy bread with Delcampe's profit, I can only do that with my own profit. And if it goes down here anyway, I'll just have to look elsewhere.
    Link (https)
  • sammlerkalle
    sammlerkalle 100% (12542x)
    PRO free

    873 Beiträge

    Deutschland

    And here you can find the balance sheets of the last years (French).
    Link (https)
  • Roterosen
    Account geschlossen
    free

    122 Beiträge

    Thailand

    Here is an overview of how Delcampe's profit has developed in recent years (in German). Please search for the word "Gewinn" (top right) - it means "profit". Of course, it will be exciting to see how the year 2024 develops. You can see that there around July. But even if the changes mean that Delcampe has more profit again, that doesn't change anything for me. Because I can't buy bread with Delcampe's profit, I can only do that with my own profit. And if it goes down here anyway, I'll just have to look elsewhere.
    Link (https)
    • Erstellt am 16.11.2024 um 08:33
    • #1824516
    You're absolutely right. The figures give some clear impression...
  • Roterosen
    Account geschlossen
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    122 Beiträge

    Thailand

    And here you can find the balance sheets of the last years (French).
    Link (https)
    • Erstellt am 16.11.2024 um 08:50
    • #1824537
    :cool2:

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