New Offers Rules

I have just read the rules regarding offers have been changed

I simply cannot understand why Delcampe cannot revert to the old system of allowing sellers to decide if they want offers at all and, if so, what percentage they are allowed to accept.

Can someone explain why this is not in everyone's interest?

I don't understand it either. Delcampe apparently cannot imagine that there are sellers who think about prices and calculate exactly at what amount they will still make a profit. That these sellers then have prices that are often quite low - so low that you can't reduce them if you don't want to make a loss. By allowing lower offers everywhere, potential buyers are lured into taking advantage of this. It looks as if the option is being offered by the seller. And if you then refuse because you have to refuse, they are insulted and don't buy. If sellers were allowed to choose again whether they want to allow this or not, everything would be fine. If someone wants it, they can have it. But instead of reinstating this option, they come up with the idea of ​​allowing such lower offers even earlier. I have the feeling that Delcampe is making a lot of effort this year to drive every last buyer off the platform. There aren't many left anyway.

The most annoying part now is that you cannot contact a Buyer who is making an offer.

By contacting Buyers who make lowball offers it is often possible to convert them to Purchasers.
I have several recent buyers who makes multiple low offers on low priced items. I need to be able to tell them to use the Group offer feature, not the single offer option.

Also I need to know which Payment method they will use, Paypal or Mangpay.

With Paypal and the Fees from Delcampe being charged fees to me by Paypal, clearly Paypal is not viable for Low priced items and low value invoices.

Mangopay however is a viable option, and if I knew that it was going to be used I would be more inclined to look at the offers.
If a buyer makes an offer then surely I should be able to Talk to them !!!

I appreciate not being spammed by Members, but removing a legitimate Contact from a Legitimate potential Buyer is not doing anybody a good service.

Delcampe, please rethink your decision. It is not helpful to not be able to contact genuine potential Buyers.

I agree about contacting buyers but if we reverted to the old system it would not be necessary.
As a seller, I feel I am between a rock and a hard place. I reduced my prices to mostly offset the buyers premium. However, the perception is that buyers still think they are paying more for their purchases. This encourages them to make lower offers.
However, having reduced prices, I cannot swallow more than 10% so spend most of my time refusing or countering offers.
A waste of my time and the buyers.

Very good points, the old system worked. It was changed so that Delcampe could improve sales. It didn’t work and so the implementation of higher buyer charges.
As they now want to charge sellers monthly fees and added a buyers premium why not revert to the old system so we do not waste time refusing absurd offers and upsetting potential customers. Too many knee jerk reactions at present.

I want the option to allow lower price offers immediately an item is listed. I know many sellers would not want to do this, but there should at least be the option for sellers who do..
A new listings can generate interest in many older listings, and If a potential buyer makes a combined group offer on old and new items, for me it can still be cost effective. Waiting a week just means no spur of the moment buyers, and reduces sales

Also , it was often the case that if the lower bid was too low, a polite message to the potential buyer, explaining would result in an acceptance of my counter offer. Now that is not possible. The situation is crazy

I approve !!!!
This function is asked by all my clients

Hello all,

As stated in our announcement; "This first improvement is part of a larger project. It’s the first step towards a more personalized and customizable system. We look forward to presenting it to you in the coming months."

So, we will come with something better than the old system. It's just a matter of months.

Thank you, Sebastien

Good morning Mr. Delcampe.
I really appreciate you recognizing the mistake on the lower bids. If it were possible, it probably should not involve major software work, the ideal would be to leave buyers to send a lower offer immediately, as soon as the item has been listed.
The seller can always refuse the offer received.
My 2023 customer statistics state that over 20% of sales are on lower bid items received and the majority of bids were received in the first few days of sales.
Every seller want to restart the usual business here on D* and any improvement to revert back to the big business is appreciated !
Thank you !

VAE VICTIS

And are you going to let us talk to buyers who have made lower offers ??

After all, it is them who have contacted us by making the offer. Surely we can talk to our potential customers to convert a sale……..

Not sure why no one mentioned counterbid ,you can use it if you fill,that the offer is to low. Personally I never contacted anyone who made an offer,there are four options,that work perfectly fine for me. What is good to have back, is an option to choose if seller want or not to accept lower bids.

" It's just a matter of months"

If sales figures continue to develop at the same level as they are now, more and more sellers will withdraw in the coming months after the buyers did so in the last weeks. There won't be many left who will even get to hear about these "great" innovations. I have also already planned to withdraw in installments if sales figures remain so low. It's simply no longer worth it here. And besides, there is more work for me here than at the other five places where I offer. For example, I can only work with PayPal and bank transfer everywhere, but here I also have to manage another payment method with Mangopay. And the total amount (sales price + shipping + Delcampe fee) ends up in our PayPal account. You then take the purchase fee from my account. The rule is: no booking without a receipt, but you refuse to provide this receipt for the debit. Instead, you even make us pay the PayPal fees for the purchase fee. Your API can do much less than other platforms, and only here do I have to pay for it. So why should I stay much longer, and why should others? I don't expect anything from your mysterious announcements. Everything you've done this year started with an announcement like this, and the result has been more and more buyers disappearing and leaving. Why don't you say what this is about? On another platform, I got an announcement in May that something fundamental would be changing in the API in October. Everything was listed in detail so that you have plenty of time to prepare. You keep such things a secret until the last possible date, and what comes then has bugs, and you make us be the unpaid beta testers. I don't like that, and there's even more of it now. And once I'm gone, I'll rarely come to read here - if at all - and I probably won't hear about any of these great changes that are supposedly supposed to be coming sometime in the distant future.

One more thing:
I used to have two accounts here, one commercial and one private. Some time ago, Delcampe told me that I was only allowed to have only one account. Which one should I delete? I then decided to keep the commercial account. I have a VAT ID and so you are using the reverse charge procedure for my private purchases since then, so you don't charge me any VAT. But of course I'm not allowed to keep the money I saved, I have to hand it over to the German tax office here. I don't see the need for this effort for a private purchase and so I've only bought on other platforms since then, even if it's more expensive there. On all other platforms, it's no problem to continue to have two accounts. If you can't manage that for the annual report to the tax office, you should look for other programmers. So I'll probably not only not sell here in the future, but also not buy here as long as my private account remains blocked.

Addendum: And if I would really buy here commercially, there would have to be an invoice from Delcampe for the purchase fees somewhere. There isn't even one. You are operating in a legal vacuum. This also applies to the presentation of the offer page. As a small German business owner, I am not allowed to show VAT, but your payment request says "incl. VAT". In addition, according to the German Price Indication Ordinance, all price components such as taxes or fees must be listed on the offer page. But there is no mention of the purchase fees anywhere there. It certainly won't be long before the first sellers are warned and I don't want that either.

"the better" (in his own words) is the enemy of the good (that was before 2024)
We are about sure, WHAT is waiting for us again

If you offer, for example, a 50% discount, it indicates that your initial price was inflated. We are primarily discussing professional sellers who are well-versed in market prices.

Yes, maybe months.
If DC were transparent and courageous, they would share some statistics from the new fee structure. This would also help build trust. Additionally, admitting to a mistake demonstrates strong leadership. Let's see if DC possesses such leadership qualities.

Not giving an answer says just as much as giving an answer. And your answer is very telling. It shows how important it is for Delcampe to communicate with its members. And so your answer fits exactly into the pattern that has been observed here since the beginning of the year. Unfortunately I did expect it..