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Does both Seller and Buyer pay platform fees?

  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
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  • mjocovers
    mjocovers 100% (30386x)
    standard

    466 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 03.04.2024 um 17:34
    • #1715390
    A lot of sellers, myself included, have reduced our prices since the changes, to at least partially offset the added fees that Delcampe now charge, so at least my buyers will not see a massive price hike. Only time will tell if it will remain economical to continue selling on Delcampe.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    A lot of sellers, myself included, have reduced our prices since the changes, to at least partially offset the added fees that Delcampe now charge, so at least my buyers will not see a massive price hike. Only time will tell if it will remain economical to continue selling on Delcampe.
    • Erstellt am 03.04.2024 um 20:39
    • #1715417
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    board board board
  • sinchu
    sinchu 100% (1006x)

    21 Beiträge

    Singapur

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 03.04.2024 um 21:58
    • #1715423
    I am having the same problem.
    An item on my watchlist, old price Euro 1.90 is now 2.39
    (1.90 +10% +0.30) "Excluding shipping costs"
    But when I click Buy, it becomes 2.485 with remark
    "Shipping costs will be defined in the payment request"

    I tried with another seller's listings: same thing happens.
    Price Euro 4.59 Excluding shipping costs, when I click Buy
    the price becomes 4.785

    Is this another fee that Delcampe is adding?
  • sinchu
    sinchu 100% (1006x)

    21 Beiträge

    Singapur

    I am having the same problem.
    An item on my watchlist, old price Euro 1.90 is now 2.39
    (1.90 +10% +0.30) "Excluding shipping costs"
    But when I click Buy, it becomes 2.485 with remark
    "Shipping costs will be defined in the payment request"

    I tried with another seller's listings: same thing happens.
    Price Euro 4.59 Excluding shipping costs, when I click Buy
    the price becomes 4.785

    Is this another fee that Delcampe is adding?
    • Erstellt am 04.04.2024 um 02:00
    • #1715492
    Needless to say, I did not complete the purchase.
  • Servitel
    Servitel
    free

    399 Beiträge

    Schweiz

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 03.04.2024 um 17:34
    • #1715390
    at my end (swiss) I see the same price on the item search and on the pop up for confirm the buy

    I think the issue is related to Europe VAT

    I suggest you to open a ticket
  • grahamshanghai
    grahamshanghai 100% (584x)
    free

    39 Beiträge

    Vereinigtes Königreich

    at my end (swiss) I see the same price on the item search and on the pop up for confirm the buy

    I think the issue is related to Europe VAT

    I suggest you to open a ticket
    • Erstellt am 04.04.2024 um 05:12
    • #1715807
    Just to say I am in the UK and I am NOT seeing any additional price being added in these circumstances. So does indeed sound like an EU VAT issue.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    at my end (swiss) I see the same price on the item search and on the pop up for confirm the buy

    I think the issue is related to Europe VAT

    I suggest you to open a ticket
    • Erstellt am 04.04.2024 um 05:12
    • #1715807
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • Servitel
    Servitel
    free

    399 Beiträge

    Schweiz

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 04.04.2024 um 05:29
    • #1715828
    I have asked to my clients in UE to check and I wait for answers.

    I'm back here when I have news
  • Servitel
    Servitel
    free

    399 Beiträge

    Schweiz

    Feedback from some clients in EU (Italy). No one have this issue. The price remain the same on item page and on the popup
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    Feedback from some clients in EU (Italy). No one have this issue. The price remain the same on item page and on the popup
    • Erstellt am 04.04.2024 um 06:06
    • #1715891
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • @miranda
    Administrator
    @miranda

    516 Beiträge

    Belgien

    Hi everyone,

    I'll let you know when this is fixed.

    Thank you for your patience on this!

    KR,
    Miranda
  • atreidesqh
    atreidesqh 100% (13776x)
    free

    74 Beiträge

    Italien

    Yesteday evening I had the same problem buying from a CZ seller.
  • 4margins
    4margins 100% (15966x)

    132 Beiträge

    Vereinigtes Königreich

    On the day of the changeover I noticed that everything in my "Watchlist" had risen in price by at least 10%. An item at 70 euros rose to 78 euros, another for 20 euros rose to 22.50 euros, etc. etc.
    I've been hitting the 'delete' button a lot recently!
  • martin52
    martin52 100% (18479x)
    standard

    1647 Beiträge

    Schweiz

    at my end (swiss) I see the same price on the item search and on the pop up for confirm the buy

    I think the issue is related to Europe VAT

    I suggest you to open a ticket
    • Erstellt am 04.04.2024 um 05:12
    • #1715807
    this is, how it looks for me (from my Swiss account) and from buyer's side (out of Euro-Zone)
    VIVE LA DIFFERENCE
    board board
  • Servitel
    Servitel
    free

    399 Beiträge

    Schweiz

    this is, how it looks for me (from my Swiss account) and from buyer's side (out of Euro-Zone)
    VIVE LA DIFFERENCE
    • Erstellt am 04.04.2024 um 13:42
    • #1716362
    mmmm.......software bug

    I hope D* fix this issue asap
  • 123ugis
    123ugis 100% (27113x)
    advanced

    178 Beiträge

    Lettland

    Still no improvement
  • kittell
    kittell 100% (2034x)
    free

    35 Beiträge

    Singapur

    Hi everyone,

    I'll let you know when this is fixed.

    Thank you for your patience on this!

    KR,
    Miranda
    • Erstellt am 04.04.2024 um 07:48
    • #1716020
    @miranda
    As the problem persists. shouldnt you have a statement on the home page explaining to buyers that the price they see on the listing is the price they will pay , not the price on the pop up.
  • @miranda
    Administrator
    @miranda

    516 Beiträge

    Belgien

    Hi everyone,

    We have noticed that the price in the confirmation box was only different for the members who use our English-speaking website.
    Any other member could see correctly the price.

    We have managed to fix this issue.

    Thank you all for your patience.


    Have a lovely day,
    Miranda
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • frogmaven2
    frogmaven2 100% (2607x)

    2 Beiträge

    Vereinigte Staaten

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 03.04.2024 um 17:34
    • #1715390
    Agree. Why did someone think it was a great idea to charge BUYERS for the privilege of shopping here? Fees should be paid by sellers -- they are the ones making money on transactions. Additionally, it is all a bit shady on the buyer's end -- all you see is a price of the item (no transparency on what fees are included for the buyer) and the seller's postage fee. I am picking up a few items on my watch list, then I will walk away from Delcampe. Lots of other sites out there ... . I will miss most of the wonderful sellers I have done business with over the years -- but I won't pay to be a customer.
  • moonstone
    moonstone 100% (53964x)
    advanced

    1013 Beiträge

    Vereinigtes Königreich

    Agree. Why did someone think it was a great idea to charge BUYERS for the privilege of shopping here? Fees should be paid by sellers -- they are the ones making money on transactions. Additionally, it is all a bit shady on the buyer's end -- all you see is a price of the item (no transparency on what fees are included for the buyer) and the seller's postage fee. I am picking up a few items on my watch list, then I will walk away from Delcampe. Lots of other sites out there ... . I will miss most of the wonderful sellers I have done business with over the years -- but I won't pay to be a customer.
    • Erstellt am 12.04.2024 um 15:48
    • #1723832
    There’s another site, Vinted, which uses the charge the buyers model, which I suspect Delcampe opted for on the grounds that sellers wouldn’t pay any more than they were already doing. It might work for Vinted but that’s a totally different market, second hand clothes etc, one item, one fee. Buyers on Delcampe often bought multiple items and few if any are going to pay 10% plus 30c per item.
  • frogmaven2
    frogmaven2 100% (2607x)

    2 Beiträge

    Vereinigte Staaten

    There’s another site, Vinted, which uses the charge the buyers model, which I suspect Delcampe opted for on the grounds that sellers wouldn’t pay any more than they were already doing. It might work for Vinted but that’s a totally different market, second hand clothes etc, one item, one fee. Buyers on Delcampe often bought multiple items and few if any are going to pay 10% plus 30c per item.
    • Erstellt am 12.04.2024 um 16:54
    • #1723844
    You are correct. Aside from charging CUSTOMERS (who does that?) they are hiding the buyer fees in the cost of the item, with no transparency whatsoever from the buyer’s perspective. Nothing but a money grab that will implode on Delcampe. Tick, tick, tick.
  • 4margins
    4margins 100% (15966x)

    132 Beiträge

    Vereinigtes Königreich

    You are correct. Aside from charging CUSTOMERS (who does that?) they are hiding the buyer fees in the cost of the item, with no transparency whatsoever from the buyer’s perspective. Nothing but a money grab that will implode on Delcampe. Tick, tick, tick.
    • Erstellt am 12.04.2024 um 20:14
    • #1723868
    Exactly! A buyer's commission - nothing less.

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