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payment for the wrong amount

  • mainlypostcards
    Account geschlossen
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    3540 Beiträge

    Vereinigtes Königreich

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
  • xtf70
    xtf70 100% (9338x)
    free

    1490 Beiträge

    Vereinigtes Königreich

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
    • Erstellt am 11.11.2011 um 17:34
    • #357752
    I recently had an overpayment on Moneybookers as the buyer included an excessive amount for postage, so I naturally raised a partial refund

    HOWEVER...

    I found to my surprise that Moneybookers charged ME an alarmingly excessive amount for making the refund, under the guise of 'Merchant Refund Fee' - a whopping 40% on the amount I was refunding!

    Moral of the story: if you need to make a refund from Moneybookers either (a) create a new transaction to pay your buyer or (b) issue a credit note or deduct from future orders
  • hamocol
    hamocol 100% (26066x)

    2 Beiträge

    Niederlande

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
    • Erstellt am 11.11.2011 um 17:34
    • #357752
    Sometimes the messages from sellers are that long and difficult that you can not easely find out what to pay. Advice to to sellers:
    Start your messages with only the amounts to pay by the different ways of payments possible. Like this:

    Paypal: so many euro's.
    Moneybookers: so many euro's
    Iban/Bic payment; so many euro's

    Then explain how calculated.
    Some times buyers have to read half pabes before the wright amount can be calculated.
    (By the way, yours is reasenable to understand.)
    Many buyers just want to make payment fast and do not want an evening filling program before.
    Greetings, A buyer.
    Hans de Kloet. Netherlands.
  • mainlypostcards
    Account geschlossen
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    3540 Beiträge

    Vereinigtes Königreich

    Sometimes the messages from sellers are that long and difficult that you can not easely find out what to pay. Advice to to sellers:
    Start your messages with only the amounts to pay by the different ways of payments possible. Like this:

    Paypal: so many euro's.
    Moneybookers: so many euro's
    Iban/Bic payment; so many euro's

    Then explain how calculated.
    Some times buyers have to read half pabes before the wright amount can be calculated.
    (By the way, yours is reasenable to understand.)
    Many buyers just want to make payment fast and do not want an evening filling program before.
    Greetings, A buyer.
    Hans de Kloet. Netherlands.
    • Erstellt am 21.11.2011 um 16:48
    • #358957
    Hallo Hans,

    I don't know how I could make my shipping and handling section any leaner. Purposefully, I've abstained from writing it in 4 or 5 different languages, precisely to avoid pages of "terms&conditions".

    Personally, I don't charge different amounts for different payment methods, although I know there are many sellers here on Delcampe who do this.

    Furthermore, the buyer in question's mother tongue was English.
  • wycombe1
    wycombe1 100% (88955x)
    premium

    1949 Beiträge

    Vereinigtes Königreich

    Hallo Hans,

    I don't know how I could make my shipping and handling section any leaner. Purposefully, I've abstained from writing it in 4 or 5 different languages, precisely to avoid pages of "terms&conditions".

    Personally, I don't charge different amounts for different payment methods, although I know there are many sellers here on Delcampe who do this.

    Furthermore, the buyer in question's mother tongue was English.
    • Erstellt am 21.11.2011 um 17:30
    • #358963
    I find most of these problems are due to the buyer not waiting for an invoice. In these cases they either pay nothing for postage and packing - no doubt thinking this is 'free' or they go the other way and pay far too much.

    On Ebay once though I had a Japanese buyer who purchased 52 phonecards from me at £1 each. He paid for each one individually using Paypal - £2.20 for each card. As I was in hospital my son was looking after things for me and he sent 52 letters to him containing one card! In many ways I was glad I did not have to sort that one out! Incidentally the buyer left glowing feedback.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Vereinigtes Königreich

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
    • Erstellt am 11.11.2011 um 17:34
    • #357752
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • mainlypostcards
    Account geschlossen
    free

    3540 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 12.12.2011 um 07:21
    • #361587
    If your buyer paid with Paypal, refund the original payment, then send a new invoice, including p&p and send a message to your buyer explaining why you've refunded and asking them to make the payment again for the correct amount as per your invoice.

    Most of the time this works fine.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Vereinigtes Königreich

    If your buyer paid with Paypal, refund the original payment, then send a new invoice, including p&p and send a message to your buyer explaining why you've refunded and asking them to make the payment again for the correct amount as per your invoice.

    Most of the time this works fine.
    • Erstellt am 12.12.2011 um 08:04
    • #361592
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • mainlypostcards
    Account geschlossen
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    3540 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 22.01.2012 um 17:19
    • #368307
    Ouch, I believe this has been the case for some time in the US; I hadn't realized they've now started doing this in the UK. I don't know what would work out better for you - don't refund and ask for the additional payment and get done for an extra 20p fixed fee or refund and ask for a payment for the full amount - you'll have to work that one out for yourself.

    Recently Delcampe have put a system in place to avoid this happening, provided the buyer pays via the Delcampe e-wallet.

    Go to your My Delcampe - Personal Information>parameters. Scroll down to the "My control panel" bit - the last option there you can "not allow your buyer to pay until he/she has received an invoice".

    I was still allowing buyers to pay without receiving my invoice, but after what you've just said I have now changed it.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Vereinigte Staaten

    Ouch, I believe this has been the case for some time in the US; I hadn't realized they've now started doing this in the UK. I don't know what would work out better for you - don't refund and ask for the additional payment and get done for an extra 20p fixed fee or refund and ask for a payment for the full amount - you'll have to work that one out for yourself.

    Recently Delcampe have put a system in place to avoid this happening, provided the buyer pays via the Delcampe e-wallet.

    Go to your My Delcampe - Personal Information>parameters. Scroll down to the "My control panel" bit - the last option there you can "not allow your buyer to pay until he/she has received an invoice".

    I was still allowing buyers to pay without receiving my invoice, but after what you've just said I have now changed it.
    • Erstellt am 22.01.2012 um 17:54
    • #368308
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • xtf70
    xtf70 100% (9338x)
    free

    1490 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 22.01.2012 um 19:32
    • #368309
    If you've signed up for PayPal Micropayments the fixed fee element is only 5p rather than 20p so the pain of making a refund isn't quite as great
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Vereinigtes Königreich

    If you've signed up for PayPal Micropayments the fixed fee element is only 5p rather than 20p so the pain of making a refund isn't quite as great
    • Erstellt am 23.01.2012 um 03:43
    • #368328
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • mainlypostcards
    Account geschlossen
    free

    3540 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 23.01.2012 um 04:24
    • #368334
    If the majority of your payments are under £10, micropayments is a better option. You pay a fixed fee of 5p per transaction + 5%, instead of 20p + 3.4%.

    The "even out" point is around the £10 mark.

    I know I had real trouble finding it on the paypal website - try searching for "micropayments" or "micro account"
  • xtf70
    xtf70 100% (9338x)
    free

    1490 Beiträge

    Vereinigtes Königreich

    If the majority of your payments are under £10, micropayments is a better option. You pay a fixed fee of 5p per transaction + 5%, instead of 20p + 3.4%.

    The "even out" point is around the £10 mark.

    I know I had real trouble finding it on the paypal website - try searching for "micropayments" or "micro account"
    • Erstellt am 23.01.2012 um 04:44
    • #368336
    Here's the link you need:

    Link (https)
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Philippinen

    Here's the link you need:

    Link (https)
    • Erstellt am 23.01.2012 um 05:36
    • #368342
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    board
  • @webmaster
    Administrator
    @webmaster --% (5x)
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    6991 Beiträge

    Belgien

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
    • Erstellt am 11.11.2011 um 17:34
    • #357752
    Hello,


    We are planning usability improvements to our eWallet. Because, indeed, some buyers automatically go to PayPal or Moneybookers... and this way we cannot control amounts at all.


    Sebastien