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Using HTML tags in item descriptions

  • xtf70
    xtf70 98% (9319x)
    free

    1490 Beiträge

    Vereinigtes Königreich

    Help please!

    I have always used HTML tags in item descriptions to format font face and size, etc. and to present an easy-to-read description.

    Just lately however, whenever I go to edit an item or create a new item the system strips out all the HTML formatting leaving just the basic <p> tags.

    Has anyone else noticed this latest 'undocumented feature' please?</p>
  • @miranda
    Administrator
    @miranda

    525 Beiträge

    Belgien

    Help please!

    I have always used HTML tags in item descriptions to format font face and size, etc. and to present an easy-to-read description.

    Just lately however, whenever I go to edit an item or create a new item the system strips out all the HTML formatting leaving just the basic <p> tags.

    Has anyone else noticed this latest 'undocumented feature' please?</p>
    • Erstellt am 06.11.2023 um 11:02
    • #1626543
    Hello "xtf70",

    Our IT department is looking at the issue you reported.

    As soon as it is fixed, we'll let you know.

    Kind regards,
    Miranda

    Delcampe Customer Service
  • moonstone
    moonstone 100% (54741x)
    advanced

    1023 Beiträge

    Vereinigtes Königreich

    Hello "xtf70",

    Our IT department is looking at the issue you reported.

    As soon as it is fixed, we'll let you know.

    Kind regards,
    Miranda

    Delcampe Customer Service
    • Erstellt am 08.11.2023 um 03:45
    • #1627368
    Hi Miranda,

    What I assume is the same problem is affecting the interface between Delcampe and Flagcounter which I have uploaded to my shop.

    HTML code does not appear to be accepted by Delcampe for listings, 'hits' on my shop etc resulting in no notifications of views, visitors etc.

    regards
    Sam
  • xtf70
    xtf70 98% (9319x)
    free

    1490 Beiträge

    Vereinigtes Königreich

    Hi Miranda,

    What I assume is the same problem is affecting the interface between Delcampe and Flagcounter which I have uploaded to my shop.

    HTML code does not appear to be accepted by Delcampe for listings, 'hits' on my shop etc resulting in no notifications of views, visitors etc.

    regards
    Sam
    • Erstellt am 08.11.2023 um 04:25
    • #1627398
    That's a worrying escalation - I thought the problem was restricted to the edit/sell similar functions as the older untouched listings still display correctly but the moment you try to change anything or clone the listing, bang - goodbye HTML
  • moonstone
    moonstone 100% (54741x)
    advanced

    1023 Beiträge

    Vereinigtes Königreich

    That's a worrying escalation - I thought the problem was restricted to the edit/sell similar functions as the older untouched listings still display correctly but the moment you try to change anything or clone the listing, bang - goodbye HTML
    • Erstellt am 08.11.2023 um 05:39
    • #1627443
    Yes, it does seem to be the same thing - I am getting a few 'hits', but these appear to be for items which I suspect prospective buyers have prevoiusly placed in their basket and/or item sthey have bought and are reviewing after delivery.
  • moonstone
    moonstone 100% (54741x)
    advanced

    1023 Beiträge

    Vereinigtes Königreich

    Hello "xtf70",

    Our IT department is looking at the issue you reported.

    As soon as it is fixed, we'll let you know.

    Kind regards,
    Miranda

    Delcampe Customer Service
    • Erstellt am 08.11.2023 um 03:45
    • #1627368
    Thanks, Miranda

    That appears to have been sorted out.

    regards
    Sam

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