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New Invoice System - Cannot Modify Shipment Method

  • martinezsmith
    martinezsmith 100% (42670x)
    advanced

    62 Beiträge

    Spanien

    Hi,
    I am unsure if this has been pointed out, but I am unable to edit the shipping method or the total for the invoice.
    Our problem is that a client wants to upgrade shipment from regular to registered post. With the new invoice system, we are not allowed to modify anything. I am unsure who beta tested the new system... but it clearly needed more work.
    I have tried adding extra shipment costs to handling costs, but the system will not allow me.
    Has anyone got a workaround for this issue?
    We have configured all of the templates by weight now, but it still will not let us modify the shipment.
    Thanks in advance to those who may offer a solution.
  • @miranda
    Administrator
    @miranda

    535 Beiträge

    Belgien

    Hi,
    I am unsure if this has been pointed out, but I am unable to edit the shipping method or the total for the invoice.
    Our problem is that a client wants to upgrade shipment from regular to registered post. With the new invoice system, we are not allowed to modify anything. I am unsure who beta tested the new system... but it clearly needed more work.
    I have tried adding extra shipment costs to handling costs, but the system will not allow me.
    Has anyone got a workaround for this issue?
    We have configured all of the templates by weight now, but it still will not let us modify the shipment.
    Thanks in advance to those who may offer a solution.
    • Erstellt am 30.06.2021 um 06:48
    • #1300162
    Dear "martinezsmith",

    Currently, if you have already sent out your payment request you won't be able to modify its shipping.
    This will be amended in the next few days. In a few days, sellers will have the possibility during 7 days to change the pricing they have entered. For instance, you'll have the possibility to increase the pricing of your shipping so it matches the price of a registered shipment but the original shipping name like "Letter (standard/small letter format)" will remain, just inform your buyer that the price is for a registered shipment and that you were not able to change its name but only its price..

    Also note that in the coming weeks, sellers will also have the possibility to add a new delivery mode to their payment requests.

    Regards,
    Miranda
  • martinezsmith
    martinezsmith 100% (42670x)
    advanced

    62 Beiträge

    Spanien

    @Miranda Thanks for the prompt reply.
    We are glad to hear that the Delcampe IT team is working on this issue.

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