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Negative Feedback

  • janie9365
    janie9365 80% (6491x)
    free

    9 Beiträge

    Thailand

    Sold few items.After the Buyer received them I refunded his payment,Even if he has free items, Left Negative feedback,Do you think is right?
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 Beiträge

    Philippinen

    Sold few items.After the Buyer received them I refunded his payment,Even if he has free items, Left Negative feedback,Do you think is right?
    • Erstellt am 28.09.2018 um 16:55
    • #911062
    Unfortunattely, buyers can give whatever feedback they choose irrespective of who is at fault and whether or not you refunded .

    You have a;ready responded to the negative feedback and left negatives yourself. The only other course you might pursue is to open a dispute for unfair feedback. In my experience, the Delcampe mediators are reluctant to rule in favour of anybody but will more probably suggest that both sides remove their feedback.

    None of my business but you might also like to review your shipping costs terms and, instead of suggesting that buyers contact you to obtain a postage discount for multiple purchases, to clearly state what that discount will be.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Deutschland

    Sold few items.After the Buyer received them I refunded his payment,Even if he has free items, Left Negative feedback,Do you think is right?
    • Erstellt am 28.09.2018 um 16:55
    • #911062
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    board
  • janie9365
    janie9365 80% (6491x)
    free

    9 Beiträge

    Thailand

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 30.09.2018 um 14:46
    • #911728
    Hi Dundagas,
    I understand.In my case the buyer received the 30 items i sent by registered mail.then complained to paypal so his payment was hold until i refunded it. so i lost 30 items plus postage and in exchange i received negative Feedback.
    In my opinion Delcampe must stop buyers stealing from sellers.
  • janie9365
    janie9365 80% (6491x)
    free

    9 Beiträge

    Thailand

    Unfortunattely, buyers can give whatever feedback they choose irrespective of who is at fault and whether or not you refunded .

    You have a;ready responded to the negative feedback and left negatives yourself. The only other course you might pursue is to open a dispute for unfair feedback. In my experience, the Delcampe mediators are reluctant to rule in favour of anybody but will more probably suggest that both sides remove their feedback.

    None of my business but you might also like to review your shipping costs terms and, instead of suggesting that buyers contact you to obtain a postage discount for multiple purchases, to clearly state what that discount will be.
    • Erstellt am 29.09.2018 um 02:32
    • #911116
    Hello emmbersplace,
    thanks for your opinion,
    I agree anyone can write what he likes,but Delcampe must value each case and act properly to fix it otherwise the site will loose credibility.
    the buyer received the items sent by registered mail.I refunded his payment after he complained to paypal, so i lost items and postages and i get negative feedback.If anyone can do this,then is better to sell in another site.
    thanks for your comment.
    Janie
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Deutschland

    Hi Dundagas,
    I understand.In my case the buyer received the 30 items i sent by registered mail.then complained to paypal so his payment was hold until i refunded it. so i lost 30 items plus postage and in exchange i received negative Feedback.
    In my opinion Delcampe must stop buyers stealing from sellers.
    • Erstellt am 01.10.2018 um 13:40
    • #912091
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • janie9365
    janie9365 80% (6491x)
    free

    9 Beiträge

    Thailand

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 02.10.2018 um 00:32
    • #912154
    For Paypal the buyer has always right.I gave the registration number to prove the buyer received the items, but Paypal hold the payment and refunded to the buyer.
    have a nice day
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Deutschland

    For Paypal the buyer has always right.I gave the registration number to prove the buyer received the items, but Paypal hold the payment and refunded to the buyer.
    have a nice day
    • Erstellt am 02.10.2018 um 02:58
    • #912193
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • janie9365
    janie9365 80% (6491x)
    free

    9 Beiträge

    Thailand

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 02.10.2018 um 15:13
    • #912550
    thanks for your comments

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