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mANGOPAY

  • CharlieTheParrot
    CharlieTheParrot 100% (13x)
    free

    3 Beiträge

    Vereinigtes Königreich

    I am getting payments into Mangopay not Paypal I cannot withdraw money as i cannot prove identity have no driving licence or passport, not getting much help from Delcampe can anyone help?
  • moonstone
    moonstone 100% (54177x)
    advanced

    1016 Beiträge

    Vereinigtes Königreich

    I am getting payments into Mangopay not Paypal I cannot withdraw money as i cannot prove identity have no driving licence or passport, not getting much help from Delcampe can anyone help?
    • Erstellt am 14.01.2025 um 10:05
    • #1852893
    Have you tried contacting Delcampe support directly via the 'Contact Us' tab at the bottom of the page?
  • CharlieTheParrot
    CharlieTheParrot 100% (13x)
    free

    3 Beiträge

    Vereinigtes Königreich

    Have you tried contacting Delcampe support directly via the 'Contact Us' tab at the bottom of the page?
    • Erstellt am 14.01.2025 um 10:10
    • #1852899
    Yes they take ages to answer on email i haven't got a passport or driving licence now i can't get my money out. Might have to leave this site and i've sold some things. Can't phone as deaf
  • moonstone
    moonstone 100% (54177x)
    advanced

    1016 Beiträge

    Vereinigtes Königreich

    Yes they take ages to answer on email i haven't got a passport or driving licence now i can't get my money out. Might have to leave this site and i've sold some things. Can't phone as deaf
    • Erstellt am 14.01.2025 um 10:22
    • #1852902
    I agree that they're not the quickest as they don't appear to have many people to deal with queries, but I suggest you hang in there - you've only been registered 5 days, so I'd give them a few more days and then send a reminder if they haven't got back to you.
  • @cecilia
    Administrator
    @cecilia

    701 Beiträge

    Belgien

    Yes they take ages to answer on email i haven't got a passport or driving licence now i can't get my money out. Might have to leave this site and i've sold some things. Can't phone as deaf
    • Erstellt am 14.01.2025 um 10:22
    • #1852902
    Hello "CharlietheParrot",

    After verification, I note that you've had contact with my colleague. She will get back to you as soon as possible. Our response times may be longer at the moment due to a heavier workload and a reduced number of staff.

    Rest assured that we will do our utmost to get back to you as quickly as possible.

    Thank you for your patience and understanding.

    Kind regards,
    Cecilia
  • CharlieTheParrot
    CharlieTheParrot 100% (13x)
    free

    3 Beiträge

    Vereinigtes Königreich

    Hello "CharlietheParrot",

    After verification, I note that you've had contact with my colleague. She will get back to you as soon as possible. Our response times may be longer at the moment due to a heavier workload and a reduced number of staff.

    Rest assured that we will do our utmost to get back to you as quickly as possible.

    Thank you for your patience and understanding.

    Kind regards,
    Cecilia
    • Erstellt am 15.01.2025 um 02:43
    • #1853220
    Thank you i want to stay here but cannot accept mango pay or remove the option so not sure what to do have had to take my listings off for now

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