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Req. for add Notification whehn buyer delete the buy

  • Servitel
    Servitel
    free

    480 Beiträge

    Schweiz

    Hi Support,
    Since some months, my clients have been experiencing an increasing number of cancellations. Would it be possible to please add a notification so I can automatically manage cancellations?

    Thanks.
    Roberto
  • @fred
    Administrator
    @fred
    free

    170 Beiträge

    Belgien

    Hi Support,
    Since some months, my clients have been experiencing an increasing number of cancellations. Would it be possible to please add a notification so I can automatically manage cancellations?

    Thanks.
    Roberto
    • Erstellt am 14.03.2026 um 10:07
    • #2006201
    Hi Servitel,

    A new notification "Seller_Item_Cancelled" has been added in december to handle the cancelled sale. You can find more informations here: Link (https)

    Fred
  • Servitel
    Servitel
    free

    480 Beiträge

    Schweiz

    Hi Servitel,

    A new notification "Seller_Item_Cancelled" has been added in december to handle the cancelled sale. You can find more informations here: Link (https)

    Fred
    • Erstellt am 17.03.2026 um 08:27
    • #2007059
    Hi Fred,
    thanks for the answer, but I need a notification when a BUYER delete an order.
    OR the Seller_Item_Cancelled works also for buyer cancellations ?
  • Servitel
    Servitel
    free

    480 Beiträge

    Schweiz

    Just tried to add the Seller_Item_Cancelled notification, but the request fails with this error:
    The asked destination (" Link (https) seems to be invalid!

    The destination is the same of all others Notifications

    Any suggestion ?
  • @fred
    Administrator
    @fred
    free

    170 Beiträge

    Belgien

    Hi Fred,
    thanks for the answer, but I need a notification when a BUYER delete an order.
    OR the Seller_Item_Cancelled works also for buyer cancellations ?
    • Erstellt am 17.03.2026 um 09:03
    • #2007071
    Hi Servitel,

    You should received the notification even if the cancellation came from the buyer.

    I'll check why you have an issue when adding it on your account and i'll get back to you as soon as I know more

    Fred
  • @fred
    Administrator
    @fred
    free

    170 Beiträge

    Belgien

    Just tried to add the Seller_Item_Cancelled notification, but the request fails with this error:
    The asked destination (" Link (https) seems to be invalid!

    The destination is the same of all others Notifications

    Any suggestion ?
    • Erstellt am 18.03.2026 um 03:45
    • #2007230
    Hi Servitel,

    I can't reproduce your issue. Did you correctly set the notificationType to "Curl_Seller_Item_Cancelled" in your POST data?

    Fred
  • Servitel
    Servitel
    free

    480 Beiträge

    Schweiz

    Hi Servitel,

    I can't reproduce your issue. Did you correctly set the notificationType to "Curl_Seller_Item_Cancelled" in your POST data?

    Fred
    • Erstellt am 19.03.2026 um 09:58
    • #2007656
    Yes !
    The call is the same as per others notifications.
    The call is this:

    'notificationType' => 'Curl_Seller_Item_Close_Sold','destination' => ' Link (https) .............'

    The same url as per others notifications

    This happens for all my clients
  • @fred
    Administrator
    @fred
    free

    170 Beiträge

    Belgien

    Yes !
    The call is the same as per others notifications.
    The call is this:

    'notificationType' => 'Curl_Seller_Item_Close_Sold','destination' => ' Link (https) .............'

    The same url as per others notifications

    This happens for all my clients
    • Erstellt am 19.03.2026 um 10:08
    • #2007662
    I tried a call on the production API with the user you manage ending with "X17" and I successfully manage to add the notification

    I'm not sure what's the issue. Is the url correctly formed (starting with https:// with a correct tld, etc) ?

    This command line works for me:
    curl --location ' Link (https) ' \
    --header 'Content-Type: application/x-www-form-urlencoded' \
    --data-urlencode 'notificationType=Curl_Seller_Item_Cancelled' \
    --data-urlencode 'destination= Link (https) '
  • Servitel
    Servitel
    free

    480 Beiträge

    Schweiz

    I tried a call on the production API with the user you manage ending with "X17" and I successfully manage to add the notification

    I'm not sure what's the issue. Is the url correctly formed (starting with https:// with a correct tld, etc) ?

    This command line works for me:
    curl --location ' Link (https) ' \
    --header 'Content-Type: application/x-www-form-urlencoded' \
    --data-urlencode 'notificationType=Curl_Seller_Item_Cancelled' \
    --data-urlencode 'destination= Link (https) '
    • Erstellt am 19.03.2026 um 10:26
    • #2007671
    I use the same curl call for all notifications I just change the notification name ('Curl_Seller_Item_Close_Sold','Curl_Seller_Payment_Received','Seller_Item_Cancelled_Sale')

    First two works
  • @fred
    Administrator
    @fred
    free

    170 Beiträge

    Belgien

    I use the same curl call for all notifications I just change the notification name ('Curl_Seller_Item_Close_Sold','Curl_Seller_Payment_Received','Seller_Item_Cancelled_Sale')

    First two works
    • Erstellt am 19.03.2026 um 10:31
    • #2007677
    Ah, that's probably the issue. It's not "Seller_Item_Cancelled_Sale", it's "Curl_Seller_Item_Cancelled".

    You have to start with the channel you want to use (Curl or Email).
    For the name, it was Seller_Item_Cancelled_Sale in the github documentation but it was not consistant with what's in the codebase so I changed it yesterday to "Seller_Item_Cancelled"
  • Servitel
    Servitel
    free

    480 Beiträge

    Schweiz

    Ah, that's probably the issue. It's not "Seller_Item_Cancelled_Sale", it's "Curl_Seller_Item_Cancelled".

    You have to start with the channel you want to use (Curl or Email).
    For the name, it was Seller_Item_Cancelled_Sale in the github documentation but it was not consistant with what's in the codebase so I changed it yesterday to "Seller_Item_Cancelled"
    • Erstellt am 19.03.2026 um 10:34
    • #2007680
    Works fine now !

    Thanks Fred