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Your token () is no more valid!

  • prophila
    prophila 99% (20958x)
    PRO premium

    11 Beiträge

    Deutschland

    Hallo,

    when we update our items per REST (/item/1234) we often get the response "Your token () is no more valid!". This comes for about 7 items then the next 50 items work as they should and then again perhabs 25 items get that failure response.
    What is the reason? Is there a limit we exceed?

    Best regards

    Andreas Jany
  • Servitel
    Servitel
    free

    448 Beiträge

    Schweiz

    Hallo,

    when we update our items per REST (/item/1234) we often get the response "Your token () is no more valid!". This comes for about 7 items then the next 50 items work as they should and then again perhabs 25 items get that failure response.
    What is the reason? Is there a limit we exceed?

    Best regards

    Andreas Jany
    • Erstellt am 04.04.2024 um 03:18
    • #1715582
    This issue happens also to my clients randomly since some days
  • @fred
    Administrator
    @fred
    free

    127 Beiträge

    Belgien

    Hi,

    We identified an issue where the API token were randomly invalidated

    We're working on a fix

    Regards,
    Fred
  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello, it is completely normal that a token is only valid for a limited time, of course this time should not be coincidental. For processes that take longer, a new token must be fetched at regular intervals or after an error message. Kind regards
  • Servitel
    Servitel
    free

    448 Beiträge

    Schweiz

    Hello, it is completely normal that a token is only valid for a limited time, of course this time should not be coincidental. For processes that take longer, a new token must be fetched at regular intervals or after an error message. Kind regards
    • Erstellt am 06.04.2024 um 11:56
    • #1718225
    Klaus, I'm not a newbie :)

    If the expiration time is less than 2 minutes I create a new token. If for example I need to retrieve all items listed for a client I check the validity at every call
    Randomly this new token is not accepted by Delcampe.

    This since one week. No issues before
  • klaus_schneider
    klaus_schneider 100% (84918x)
    PRO advanced

    289 Beiträge

    Deutschland

    Klaus, I'm not a newbie :)

    If the expiration time is less than 2 minutes I create a new token. If for example I need to retrieve all items listed for a client I check the validity at every call
    Randomly this new token is not accepted by Delcampe.

    This since one week. No issues before
    • Erstellt am 06.04.2024 um 12:38
    • #1718276
    Hello, so far we have not encountered a similar problem. The daily update processes are running and we get a new token every 20 minutes (as far as I can remember). Kind regards
  • prophila
    prophila 99% (20958x)
    PRO premium

    11 Beiträge

    Deutschland

    Hi,

    We identified an issue where the API token were randomly invalidated

    We're working on a fix

    Regards,
    Fred
    • Erstellt am 04.04.2024 um 08:06
    • #1716038
    Hi Fred,

    are you still working on the fix? We still have that problems...

    Best regards

    Andreas
  • prophila
    prophila 99% (20958x)
    PRO premium

    11 Beiträge

    Deutschland

    Hi Fred,

    are you still working on the fix? We still have that problems...

    Best regards

    Andreas
    • Erstellt am 12.04.2024 um 07:55
    • #1723466
    Hi Fred,

    we still have those problems. Do you work on this?

    Best regards
    Andreas
  • @lco
    Account geschlossen

    94 Beiträge

    Belgien

    Dear Prophilia,

    Could you please confirm if the exact message returned by our API is "Your token () is no more valid!"? The response should include the token, as demonstrated in the following example:

    "Your token (tokenShouldBeHere) is no more valid!"

    If the token is not included in the response, it may indicate that an attempt was made to authenticate with an empty token. Please verify this on your end. We are not aware of any issues with the authentication mechanism of our API when a valid token is provided.

    Best regards,

    Laurent.

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