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Item closedUnsold for no reason

  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11182x)
    PRO premium

    80 Beiträge

    Frankreich

    Hello,
    How are you ?
    Since the 1st june, some of our product are delisted because they are unsold.
    But we put the value "Until it is sold" on revewal on them. (I checked our backoffice to be sure)
    Can you help us to know why that happend ?

    Here an exemple of offer id : 1283447140

    Best regards Julien
    From Numiscorner
  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11182x)
    PRO premium

    80 Beiträge

    Frankreich

    Hello,
    How are you ?
    Since the 1st june, some of our product are delisted because they are unsold.
    But we put the value "Until it is sold" on revewal on them. (I checked our backoffice to be sure)
    Can you help us to know why that happend ?

    Here an exemple of offer id : 1283447140

    Best regards Julien
    From Numiscorner
    • Erstellt am 03.06.2022 um 08:15
    • #1422034
    You can try this offerId too 1407759244
    Regards,
    Julien
  • @thomas
    Account geschlossen

    348 Beiträge

    Belgien

    You can try this offerId too 1407759244
    Regards,
    Julien
    • Erstellt am 03.06.2022 um 10:47
    • #1422106
    Hello Julien,

    it seems that the sale was out of sync with your backoffice since in our database I see that the item had only 5 scheduled renewals. As it reached the end of the 5, the item was closed automatically.

    I know there was a time when we had bugs on renewals. They were not set correctly. Maybe that's where the desynchronization would come from.

    Don't hesitate to check if your items for sale have the renewals they are supposed to have.

    We're sorry for the inconvenience,

    Best Regards,
    --
    Thomas
    Delcampe Team
  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11182x)
    PRO premium

    80 Beiträge

    Frankreich

    Hello Julien,

    it seems that the sale was out of sync with your backoffice since in our database I see that the item had only 5 scheduled renewals. As it reached the end of the 5, the item was closed automatically.

    I know there was a time when we had bugs on renewals. They were not set correctly. Maybe that's where the desynchronization would come from.

    Don't hesitate to check if your items for sale have the renewals they are supposed to have.

    We're sorry for the inconvenience,

    Best Regards,
    --
    Thomas
    Delcampe Team
    • Erstellt am 07.06.2022 um 05:38
    • #1423303
    Hello Thomas,
    Just to be sure, actually to renew infinitely the offers, we passed a 'null' in the parameter renew of the api. It's good or not ?
    renew => null

    Best regards,
    Julien
    From numiscorner
  • @thomas
    Account geschlossen

    348 Beiträge

    Belgien

    Hello Thomas,
    Just to be sure, actually to renew infinitely the offers, we passed a 'null' in the parameter renew of the api. It's good or not ?
    renew => null

    Best regards,
    Julien
    From numiscorner
    • Erstellt am 08.06.2022 um 04:22
    • #1423579
    Hello Julien,

    Yes, it is. An empty value will renew the item until the sale.

    Kind Regards,
    --
    Thomas
    Delcampe Team

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