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Multiple receipt of emails with sales information

  • klaus_schneider
    klaus_schneider 100% (84121x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello,
    for the item numbers 1245156409 and 1245156415 / sold on 04/20/17:26, emails with the sold information are constantly being sent. It has now arrived about 50 times for the same item.
    Kind regards
  • klaus_schneider
    klaus_schneider 100% (84121x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello,
    It still hasn't stopped, an email arrives every few minutes !
    Kind regards
  • @elise
    Administrator
    @elise

    785 Beiträge

    Belgien

    Hello,

    Thank you for your message.

    The issue has been reported to our IT department.

    I will get back to you as soon as possible.

    Best regards,

    Elise - Customer service
  • klaus_schneider
    klaus_schneider 100% (84121x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello,

    Thank you for your message.

    The issue has been reported to our IT department.

    I will get back to you as soon as possible.

    Best regards,

    Elise - Customer service
    • Erstellt am 22.04.2021 um 05:01
    • #1270280
    Hello,
    it's gotten less, but emails are still coming in for this item.

    [D *] Item sold (# 1245156409: FRANZ. ZONE BADEN Block 2I mint never hinged X87FF7A)

    Kind regards
  • klaus_schneider
    klaus_schneider 100% (84121x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello,
    Since this morning I have been receiving the multible sales notifications by email for three more items, when will I have the problem solved?
    Kind regards

    [D*] Artikel verkauft (#1245464533 : BRD DS SEHENSWÜRDIGKEITEN Nr 1406C gestempelt X93A446)
    [D*] Artikel verkauft (#1245465916 : BRD DS SEHENSWÜRDIGKEITEN Nr 1348RI gestempelt X940F2E)
    [D*] Artikel verkauft (#1245466003 : BRD DS SEHENSWÜRDIGKEITEN Nr 1342ARI zentrisch gestempelt X940F52)
  • klaus_schneider
    klaus_schneider 100% (84121x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello,

    Thank you for your message.

    The issue has been reported to our IT department.

    I will get back to you as soon as possible.

    Best regards,

    Elise - Customer service
    • Erstellt am 22.04.2021 um 05:01
    • #1270280
    Hello,
    more info to the problem. There is also no API notification received for the items from which emails are constantly being received. For the sold items for which a API notification arrives, only one email with the sales message is received.
    Kind regards
  • @thomas
    Account geschlossen

    348 Beiträge

    Belgien

    Hello,
    more info to the problem. There is also no API notification received for the items from which emails are constantly being received. For the sold items for which a API notification arrives, only one email with the sales message is received.
    Kind regards
    • Erstellt am 26.04.2021 um 07:32
    • #1272185
    Hello klaus_schneider,

    We are currently investigating the problem you are experiencing. I will keep you informed.

    We are sorry for the inconvenience,

    Best Regards,
    --
    Thomas
    Delcampe Team
  • klaus_schneider
    klaus_schneider 100% (84121x)
    PRO advanced

    289 Beiträge

    Deutschland

    Hello,
    I am still getting emails about the products that have been sold.
    Kind regards
  • @thomas
    Account geschlossen

    348 Beiträge

    Belgien

    Hello,
    I am still getting emails about the products that have been sold.
    Kind regards
    • Erstellt am 28.04.2021 um 11:57
    • #1273067
    Hello klaus_schneider,

    We finally found the source of the problem. I have prevented this from happening again for the items you mentioned.

    A fix will be deployed very soon. While waiting for the deployment you might still encounter the problem.

    Sorry for the inconvenience.

    Best Regards,
    --
    Thomas
    Delcampe Team

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