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Notification problem has returned.

  • richnoddystamps
    Account geschlossen
    PRO free

    232 Beiträge

    Vereinigtes Königreich

    I have a recurrence of the notification issues we were having a while ago with Delcampe.

    1. I have listed around 100 new items on my website. These have all been correctly exported to Delcampe, but have not been allocated Delcampe numbers and as such are stuck in the unprocessed section of richnoddy. I guess that also means that when they sell delcampe cannot tell RN that they have sold as there is not number to attach to.

    2. Around three or 4 days ago I noticed that items were being sold on delcampe (not the newly listed items mentioned above) that are not being closed on richnoddystamps. I have clicked the “Resend request for Delcampe New Notifications Here” and the Resend request for Delcampe Sold Notifications Here” links but to no effect.

    Please help me as I cannot spend the time manually ending sales as it is VERY time consuming.
  • @thomas
    Administrator
    @thomas

    348 Beiträge

    Belgien

    I have a recurrence of the notification issues we were having a while ago with Delcampe.

    1. I have listed around 100 new items on my website. These have all been correctly exported to Delcampe, but have not been allocated Delcampe numbers and as such are stuck in the unprocessed section of richnoddy. I guess that also means that when they sell delcampe cannot tell RN that they have sold as there is not number to attach to.

    2. Around three or 4 days ago I noticed that items were being sold on delcampe (not the newly listed items mentioned above) that are not being closed on richnoddystamps. I have clicked the “Resend request for Delcampe New Notifications Here” and the Resend request for Delcampe Sold Notifications Here” links but to no effect.

    Please help me as I cannot spend the time manually ending sales as it is VERY time consuming.
    • Erstellt am 05.07.2020 um 18:07
    • #1166302
    Hello richnoddystamps,

    After investigations, we currently have no problems sending out notifications.

    1. All your items do have a personal reference. There's no problem there, either.
    2. I don't know how the 'Resend request for Delcampe New Notifications Here' feature works on your side since none exists on Delcampe.

    I can exceptionally help you to resend the notifications but everything should work properly on your side otherwise you will encounter the same problem.

    Best Regards,
    --
    Thomas
    Delcampe Team

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